Paul Thigpen Ford of Waynesboro

Excellent customer service. James was my salesman and he did an amazing job. Great inventory and they make sure customers are promptly taken care of. James was my salesman and he did an amazing job. Great inventory and they make sure customers are promptly taken care of. More

Everyone we dealt with from start to finish was super helpful and went out of their way to make our deal happen. Taylor started out with us on the phone and pretty much had the deal done before we came helpful and went out of their way to make our deal happen. Taylor started out with us on the phone and pretty much had the deal done before we came into the dealership with our trade. She was with another customer when we got to the dealership so TJ took over and everything continued to go just as smooth. While in Georgia we will highly recommend this dealership and Taylor and TJ specifically. More

Great experience, fast service! Friendly staff that made me feel taken care of. Answered my questions and made me feel good about my purchase! Friendly staff that made me feel taken care of. Answered my questions and made me feel good about my purchase! More

I am very satisfied with Michaels help with the sale of my new escape, he has gone above what I would expect from a salesman.. He delivered my vehicle and has returned to insure everything is working and u my new escape, he has gone above what I would expect from a salesman.. He delivered my vehicle and has returned to insure everything is working and understood by me. I really appreciate his concern and help. More

TJ was great. He took my application and worked the figures and I got exactly what I wanted. The same day I applied for the Auto I wanted with his expertise put it He took my application and worked the figures and I got exactly what I wanted. The same day I applied for the Auto I wanted with his expertise put it together . He even got my auto delivered so I could enjoy the experience right away. Thanks again everyone involved YOU ARE THE GREATEST and best auto purchase . Have a great day. Really enjoyed . .. More

Best car buying experience! !! It’s almost 3.5 hours from where I live, but I’m a customer for life. Taylor was amazing. It was like buying a car from a good friend. She was p !! It’s almost 3.5 hours from where I live, but I’m a customer for life. Taylor was amazing. It was like buying a car from a good friend. She was professional and personable in the best blend. She remained in constant contact and made sure I was aware of every step. I was very anxious about driving so far to purchase a car, but it was such a pleasant experience I would hands down do it again in a heartbeat! The entire environment was laid back and happy. Not only was my vehicle pulled right to the front and ready to go, but everyone made a point to offer congratulations on our new car. The vehicle, documentation, and pricing were exactly as we had discussed. Such a vibe! My daughter is on the spectrum, not only was this far out of her comfort zone in terms of surroundings but people. Taylor did not even bat an eye to accommodate me checking in with her and allowing her to have her space. The process from start to finish was relatively smooth and quick. 10 out of 10 recommend. If you are debating on purchasing a vehicle here, don’t hesitate and ask for Taylor, you’ll won’t be disappointed More

The staff was wonderful, My sale rep TJ was very helpful and friendly and helped me with everything I needed. We couldn’t be more grateful that they were able to get us into a brand new vehicle that is worr and friendly and helped me with everything I needed. We couldn’t be more grateful that they were able to get us into a brand new vehicle that is worry free! Thank you Paul Thigpen! More

I have mixed feelings about my purchase experience. Taylor (the salesperson) was very friendly and down to Earth. She made sure that I got connected to the Ford app and told me about the points given w Taylor (the salesperson) was very friendly and down to Earth. She made sure that I got connected to the Ford app and told me about the points given when purchasing a new Ford. The vehicle I purchased had to come from Paul Thigpen's other dealership. However, she did not share with me or show me all the features the Bronco has. I guess I will learn using the manual in the vehicle. After filling out the credit application, the other managers took over the buying process. They let me use a loaner vehicle until my new truck was ready. As an incentive, I was also given a 75-inch TV which I put my name on because it would not fit in the loaner vehicle. When the new Bronco got there, Taylor called me and showed me a picture. I went up there in my truck so I could pick up my T.V. and to get a personal view of my new Bronco. The picture I saw online was different than the Bronco that arrived. It did not come with side rails or the tires I wanted. I was wondering if the one I saw online should have been the one they gave me. They tried to brush it of saying it was a stock photo. I thought something wasn't right. Shouldn't the quoted price of the vehicle be the one I saw on their website? So, Mr. Roberson (the finance manager) said that he would order the tires and I would have to pay extra for the tires. He took me to a tire shop to get a quote on the set of new tires I wanted to add to my vehicle. The service shop matched the price which was great! However, the service department found them at a cheaper price and did not tell me. Not until I saw the receipt did, I see that the price they got them for $200.00 less. Why wouldn't the dealership want me to have the best price? Why would they take my money and do what they wanted? The receipt was also adjusted to the price I was quoted instead of giving me the best price as a new customer buying a brand-new vehicle. Also, when they brought my T.V. to my truck it wasn't the one I put my name on. That rubbed me the wrong way. They brushed it off like it didn't matter. I just don't feel that when doing business, a manager should give away your property to make another customer happy. Why wouldn't they go out and buy the new customer a T.V.? I felt that since I was already processed (meaning finance approved) for a vehicle, I was no longer a priority. They did buy me a T.V. the same size but different brand. I fussed a little but then let it go; however I just don't feel that's the way to do business. Another experience I had was with getting my paperwork printed and given to me in a timely manner. I had suspected that after I signed my paperwork, I would get a copy of it immediately. I had to wait until the next day to get it. It was a lot of back and forth driving to Waynesboro which took up a lot of my time. I wasn't asked if I wanted to be financed using Ford Credit or Capital One. My credit is very good, and I wished they would've asked me first because I wanted to get the features of using Ford Credit. I was also made to get the Ford Package that was $7000.00. Since I traded in a vehicle, I was expecting to see a difference in the price go down. However, I was not told by the dealership that the vehicle comes with a 3-year bumper to bumper warranty, and I could have added the Ford package at a later date which would have saved me over $500 dollars in finance charges by including it in the purchase price. The only reason I would go back there is they have used vehicles for cheap. My mother needs a new car, but I know that they will probably treat me the same. Buying a new car should be a great experience and business done by people who you can trust. This is my first Ford vehicle, and I love my new Bronco. Moving forward, I may need to try another ford dealership. I hope the owner could read this to try and improve his business. More

Excellent experience! I would definitely recommend them for sales and service. Happy to do business with them. I would definitely recommend them for sales and service. Happy to do business with them. More