Pauly Toyota

We have used this dealership for over a decade on our 2000 Avalon and purchsed a new Sequoia recently. Paul LeRose was our sales associate. We greatly appreciated his candor, knowledge of the automob 2000 Avalon and purchsed a new Sequoia recently. Paul LeRose was our sales associate. We greatly appreciated his candor, knowledge of the automobile, financing options, AND willingness to match the best price we could obtain elsewhere. Would highly recommend Pauly and Paul. More

From the moment we stepped into Pauly Toyota we felt like we were being ignored. Apparently they do not need to sell cars there as it took at least 15 minutes to get someone to help us and they were not bus we were being ignored. Apparently they do not need to sell cars there as it took at least 15 minutes to get someone to help us and they were not busy AT ALL. Finally, a salesman by the name of Paul LeRose assisted us. Mr. LeRose turned out to be the typical high pressure "how quick can we make this deal happen", kind of salesman. After low-balling us on our trade he made several comments that made my wife and I very uncomfortable. We chose to leave and take our business elsewhere and I'm so glad that we did. Even after we told Mr. LeRose not to contact us anymore he kept calling, sending texts, and sending e-mails as well as leaving an extremely rude voicemail on my phone. This was not professional at all and that kind of behavior is reprehensible. My advice...stay away from Pauly Toyota and Paul LeRose altogether!! This experience is why we are leaving the rating that we are. More

HORRIBLE dealership! Purchased a Jeep Wrangler that seemed to be in good condition and as soon as the papers were signed and I got the jeep up to highway speed, it started pulling horribly to the right seemed to be in good condition and as soon as the papers were signed and I got the jeep up to highway speed, it started pulling horribly to the right. You could tell they hadnt even done an alignment on it. He guaranteed it was a great vehicle so i declined the extended warranty. A week after i had the jeep, the heat quit working and when the first rainfall had come, it leaked all through the seals and the inside of the jeep was SOAKED. After the first week everything started going bad, so now it sits in the driveway and collects dust. I called them and talk to them about what was going on and emailed them, left voicemails.... finally heard back over a month later and they told me that everything that was wrong with the vehicle still made it driveable and i purchased a used vehicled no matter if it cost $17,000 and im SOL and they will not do anything for me. He was extremely rude to my wife and I and I would like to personally shove the jeep right up Paulys A$$. DO NOT recommend them to ANYONE. WORST service IMAGINABLE! Anyone want to buy a lifted Jeep Wrangler????? More

They sold us a car in 2007 and claimed it had no damage. We just got a CarFax report when we tried to get it appraised for a trade in and found out it had structural frame damage from a 06 accident. We hav We just got a CarFax report when we tried to get it appraised for a trade in and found out it had structural frame damage from a 06 accident. We have attempted to contact Pauly to discuss this matter and 2 weeks of calling and leaving message they have never bothered to call us back. We have always had weird problems with the car, doors not closing, brake going quickly, joints wearing out but never did they disclose that it was caused by the frame being damaged. We bought a mini van and having been driving our kids around in this classified as unsafe care for almost 4 years. More

i found a used car on the internet that they were selling. I e-mailed them and asked if they still had the car. I never got a response of any kind from them, I guess they don't need the business so I selling. I e-mailed them and asked if they still had the car. I never got a response of any kind from them, I guess they don't need the business so I went to someone who wanted to sell me a car. More

I went to pauly Toyota looking to get a price on a new sequoia. I wasn't really planning on buying that day but I was so impressed with the dealership and the price I decided I couldn't pass up the deal. sequoia. I wasn't really planning on buying that day but I was so impressed with the dealership and the price I decided I couldn't pass up the deal. The entire experience was wonderful and probably my best ever at a dealership. I will recommend them to anyone looking for a toyota. More

I have never had an experience buying a new car like I had at Pauly Toyota. My sales person Russ Robb was the best salesman. He is worth his weight in gold. I will be buying my wife a car soon and will be had at Pauly Toyota. My sales person Russ Robb was the best salesman. He is worth his weight in gold. I will be buying my wife a car soon and will be shopping at Pauly - with Russ Robb! The customer service is awesome and the dealership is warm and friendly. I will tell all my friends and family to buy from this dealership. The pricing is great and the service level is outstanding. More

I have never had a more miserable consumer experience in my entire life. WOW,.. I was at the Pauly dealership on 11/04/08 and will never shop there again. Chuck played hardball with me as soon as we set do my entire life. WOW,.. I was at the Pauly dealership on 11/04/08 and will never shop there again. Chuck played hardball with me as soon as we set down. Low balled me on my trade did not want budge on the price of the vehicle I wanted. He used most the "used car salesmen" tricks. I had to ask several times for the keys to my car when I saw that the deal was not going to happen. More

I went pauly toyota on saturday june 24th to buy a 2007 camry, this dealership did not have the color that i was looking for. My parents and i sat down with steven volgos (biggest lier you will ever meet) camry, this dealership did not have the color that i was looking for. My parents and i sat down with steven volgos (biggest lier you will ever meet) and asked him when the car was going to be in he said no later then a week and that he had spotted 3 cars already. my parents signed a contract with them to buy a car and put a $1000.00 down. When I called on tuesday june 27 to find out what day the car was going to be in, he informed me that it was not going to be in for another 2 weeks to a month. at that point i told him that i had made plans for the weekend to come and pick up the car from michigan and if he cant deliver that i would like to get my deposit back. he said he understands and that he had already lost a sale due to toyota being backed up and had no problems returning the deposit. i called steven on wed. june 28th at 9:30 to inform that my dad and sister were going to be in to pick up the deposit in about an hour and he stated he had no problems with that. when my dad got there steven would not talk to him and the sales manager informed him that he would not be getting the deposit back. i guess as a consumer i made a few mistakes in taking his WORD that the car would be in in less then a week, (2)the deposit check would not he cashed until the car had arrived ( they cashed the check on monday june 26, 2006), and i made the mistake in taking his word saying that he would refund deposit on the phone. when i tried to explain to the sales manager and the owner of pauly toyoya about what steven had stated they both called me a lier within 2 minutes of us talking. for those of you looking into buying a car i would avoid this dealership at any cost because they are nothing but LIERS. if you would like more information about my experience with pauly feel free to e mail me at undmj23@hotmail.com More

Just had lower ball joints replaced under the recall, they told me I had a bad wheel bearing ( their estimate $305 ) not under warrant. Brouhgt the truck home and jacked it up, yep wheel is loose. Took i they told me I had a bad wheel bearing ( their estimate $305 ) not under warrant. Brouhgt the truck home and jacked it up, yep wheel is loose. Took it to my local shop for an estimate, it appears that the dust cap had been removed, and the nut removed with a punch or chisel, not the correct tool for the job. Then replaced and cross threaded. The nut was ruined and spindal damage. Pauly admits to replacing the bearing when they did breaks last year. But deny it's their problem because I had it fixed at my local shop. This sure looks like a make work scam to me.... More