
Pauly Toyota
Crystal Lake, IL
Filter Reviews By Type
Showing 118 reviews
We just bought a brand new Toyota RAV4 with Bob. My wife and I are very happy with the quality of their services. Bob helped us throughout the entire process. My wife and I are very happy with the quality of their services. Bob helped us throughout the entire process. More
Let me start this review with the premise that I am buying a new car during a chip crisis, cars are nearly impossible to find and used cars are super inflated. The dealership didn’t charge me anything buying a new car during a chip crisis, cars are nearly impossible to find and used cars are super inflated. The dealership didn’t charge me anything over MSRP and even sweetened the deal for me. A rarity in January of 2022. My salesman Tom Hirshberg was stellar. I told him from the beginning I was a numbers guy looking for a fair trade in and wouldn’t haggle too much on the MSRP. I got exactly what I asked for. I’m a well-qualified buyer and this process was easy. Victor Shariati, the finance person, had to re-do the terms of the loan based on a request that I didn’t make clear (72 mo vs 60 mo loan term). Victor re-processed everything with a positive attitude and adjusted it to the terms I requested. He didn’t seem bothered, just said to bear with him while he made the changes. Back to Tom: After everything was done on the finance end, Tom offered assistance with setting up the Avalon. I told Tom that I was all set as I was coming from an older Avalon. Tom really allowed me to set the tempo and was not pushy about anything which I really liked. He informed me of all available options but didn’t try to force them down my throat. Larry Albrecht introduced himself to get my aftermarket accessories put on. I have a service appointment tomorrow for tint and a 2-way remote start to the Avalon. So far, everyone there is awesome. Overall buying experience: Stellar More
I want to thank Pauly Toyota for the great service they provided me recently. From buying a car with Bob L to servicing my van with Justin. I have been very happy with all aspects of their dealership. provided me recently. From buying a car with Bob L to servicing my van with Justin. I have been very happy with all aspects of their dealership. More
Bought my Prius today. Came in at 5:30pm and left at 6:15pm. The sales person was Bob. I spent 15 mins test driving and going over the car. The rest of the time was signing papers with victor. This is a 6:15pm. The sales person was Bob. I spent 15 mins test driving and going over the car. The rest of the time was signing papers with victor. This is a old school dealership that doesn’t push you to drive, matter fact they trust me to even go home and think about it. More
My experience with Pauly Toyota was exceptional, from beginning to end. After finding the car online that I knew I wanted (for an exceptional price, I could add), Paul contacted me immediately and worked beginning to end. After finding the car online that I knew I wanted (for an exceptional price, I could add), Paul contacted me immediately and worked with me to allow me to quickly place a deposit to ensure that I was able to have the time to come look at the vehicle, since it was a 6-hour drive for me to get to the dealership. I'm glad I did, because I am certain it would have been sold before I could make it in. Upon my arrival, they had the vehicle ready to go and it was, if anything, in even better shape than I had hoped. Paul was fantastic to work with and the process was smooth as glass from start to finish. Filling out the paperwork and financing documents with Victor was also incredibly pleasant, which isn't a word I'd usually use to describe filling out paperwork. He graciously even helped me work through a few issues I'd identified with the previous dealer I'd gone through once we were done with the documentation for my new vehicle. At no point was I pressured to do anything, and both gentlemen were profoundly polite and respectful. I never thought I'd actually find what I was looking for all the way in Illinois, but I'm glad I looked, because what I found completely blew away all my expectations. More
An experience I won’t forgot, the service that me and my family received was great and fun. For my being my first time in a place like that and purchasing my first car it was an amazing first experience, th family received was great and fun. For my being my first time in a place like that and purchasing my first car it was an amazing first experience, thanks to Bob!!! More
Paul was absolutely amazing as was everyone we interacted with. They made the car buying process exceptionally easy. Would highly recommend Paula Toyota and Paul for anyone considering a car purchase! with. They made the car buying process exceptionally easy. Would highly recommend Paula Toyota and Paul for anyone considering a car purchase! More
Outstanding experience with Bob - 2020 Prius Bob was so straightforward and thoughtful, helping us purchase a 2020 Prius with all the features we were looking for. He gave us an outstanding price Bob was so straightforward and thoughtful, helping us purchase a 2020 Prius with all the features we were looking for. He gave us an outstanding price and was a pleasure to work with. He took all necessary precautious associated with COVID and made the car buying process not only speedy, affordable, and courteous but also safe. Thank you Bob!! More
So thankful for Bob Langenberg! My husband and I were tasked by my 75 y/o mom to find her a car at the right price, only we live in a different state! Out of 9 different dealers, Bob was willing to talk tasked by my 75 y/o mom to find her a car at the right price, only we live in a different state! Out of 9 different dealers, Bob was willing to talk and negotiate via email/text (a few wouldn't even quote a price without us coming in). He was patient and kind with us and after my mom went in to pay and pick up her car, she agreed with our assessment--he even took the time to help her connect her cell phone to the car. If you want a no-pressure salesperson that's willing to do the work, ask for Bob! More