Pauly Toyota

I’ve been in search of a new car since November of 2021, and it was not easy. I spoke to more than 20 dealerships. Pauly Toyota is one of the few that does not up-charge due to the market shortage. Furtherm and it was not easy. I spoke to more than 20 dealerships. Pauly Toyota is one of the few that does not up-charge due to the market shortage. Furthermore, the staff is incredibly nice, transparent, and efficient. I finally got off the waitlist for my new Rav 4 and was out of the dealership in an hour or so. I can’t say enough good things about this dealership in a time where there are few places you can trust. 5/5 More

Purchased 2022 Tundra. Salesman Bob was honest and direct. Treated me with respect and communicated well. Dealership did not add extra up charges or add ons. It was a p Salesman Bob was honest and direct. Treated me with respect and communicated well. Dealership did not add extra up charges or add ons. It was a pleasure doing business with them. More

Bob Langenberg helped us buy our Toyota Sienna and we are so grateful to him. Vans are so hard to find right now - he helped us put in an order in January and stayed in touch with us every other week for six so grateful to him. Vans are so hard to find right now - he helped us put in an order in January and stayed in touch with us every other week for six months! He sold to us at MSRP and gave us better than market rate for our trade in. And helped us keep our kids entertained in the dealership while we worked out financing, etc. We drove all the way from the city to work with him and we highly, highly recommend him and Pauly Toyota! More

I put a 1,000 deposit down on a Tundra that I was told I could custom order on March 14th. Three months hey I’ll call you this date but no one called. I’d call back three or four times before I would get an could custom order on March 14th. Three months hey I’ll call you this date but no one called. I’d call back three or four times before I would get an answer. Fast forward to 6-14 I call and my salesman is out so I ask another salesman where I am on the list and I get told I’m not on the list. I asked to speak with the sales manager and I get told only the salespeople know what’s on order and what’s coming in. That makes no sense. I called Toyota customer care and was told it’s odd that I didn’t have a profile set up or even a vin. So I went to Kenosha Toyota and found that you cannot custom order a truck. They get told What they are being allocated and from there you pick which one you want. So I put another deposit down and walked out with a vin and a Date that the truck will be made. More

We just bought a brand new Toyota RAV4 with Bob. My wife and I are very happy with the quality of their services. Bob helped us throughout the entire process. My wife and I are very happy with the quality of their services. Bob helped us throughout the entire process. More

Let me start this review with the premise that I am buying a new car during a chip crisis, cars are nearly impossible to find and used cars are super inflated. The dealership didn’t charge me anything buying a new car during a chip crisis, cars are nearly impossible to find and used cars are super inflated. The dealership didn’t charge me anything over MSRP and even sweetened the deal for me. A rarity in January of 2022. My salesman Tom Hirshberg was stellar. I told him from the beginning I was a numbers guy looking for a fair trade in and wouldn’t haggle too much on the MSRP. I got exactly what I asked for. I’m a well-qualified buyer and this process was easy. Victor Shariati, the finance person, had to re-do the terms of the loan based on a request that I didn’t make clear (72 mo vs 60 mo loan term). Victor re-processed everything with a positive attitude and adjusted it to the terms I requested. He didn’t seem bothered, just said to bear with him while he made the changes. Back to Tom: After everything was done on the finance end, Tom offered assistance with setting up the Avalon. I told Tom that I was all set as I was coming from an older Avalon. Tom really allowed me to set the tempo and was not pushy about anything which I really liked. He informed me of all available options but didn’t try to force them down my throat. Larry Albrecht introduced himself to get my aftermarket accessories put on. I have a service appointment tomorrow for tint and a 2-way remote start to the Avalon. So far, everyone there is awesome. Overall buying experience: Stellar More

Paul Ahmed helped us find the Toyota that was right for us. Great Service Overall!!! us. Great Service Overall!!! More

I want to thank Pauly Toyota for the great service they provided me recently. From buying a car with Bob L to servicing my van with Justin. I have been very happy with all aspects of their dealership. provided me recently. From buying a car with Bob L to servicing my van with Justin. I have been very happy with all aspects of their dealership. More

Bought my Prius today. Came in at 5:30pm and left at 6:15pm. The sales person was Bob. I spent 15 mins test driving and going over the car. The rest of the time was signing papers with victor. This is a 6:15pm. The sales person was Bob. I spent 15 mins test driving and going over the car. The rest of the time was signing papers with victor. This is a old school dealership that doesn’t push you to drive, matter fact they trust me to even go home and think about it. More

My experience with Pauly Toyota was exceptional, from beginning to end. After finding the car online that I knew I wanted (for an exceptional price, I could add), Paul contacted me immediately and worked beginning to end. After finding the car online that I knew I wanted (for an exceptional price, I could add), Paul contacted me immediately and worked with me to allow me to quickly place a deposit to ensure that I was able to have the time to come look at the vehicle, since it was a 6-hour drive for me to get to the dealership. I'm glad I did, because I am certain it would have been sold before I could make it in. Upon my arrival, they had the vehicle ready to go and it was, if anything, in even better shape than I had hoped. Paul was fantastic to work with and the process was smooth as glass from start to finish. Filling out the paperwork and financing documents with Victor was also incredibly pleasant, which isn't a word I'd usually use to describe filling out paperwork. He graciously even helped me work through a few issues I'd identified with the previous dealer I'd gone through once we were done with the documentation for my new vehicle. At no point was I pressured to do anything, and both gentlemen were profoundly polite and respectful. I never thought I'd actually find what I was looking for all the way in Illinois, but I'm glad I looked, because what I found completely blew away all my expectations. More