Payne Weslaco Ford

Salesman was very professional, knowledgeable and attentive to our needs in helping us purchase the right vehicle for our ranch. I will highly recommend Payne Weslaco Ford and salesman, Javier Contr attentive to our needs in helping us purchase the right vehicle for our ranch. I will highly recommend Payne Weslaco Ford and salesman, Javier Contreras to my family and friends. More

Enjoyed shopping at Weslaco Ford dealership. Very satisfied with my new 2020 Ford Escape thanks you Mr. George Garcia for your professional n excellent services. Thank you so much I will gladly recom satisfied with my new 2020 Ford Escape thanks you Mr. George Garcia for your professional n excellent services. Thank you so much I will gladly recommend you to my family n friends. More

Thank you Gustavo Fonseca for all your help and your patience working with me. The sales staff was very helpful with the sale and also with explaining some of the features on the Explore. I would like t patience working with me. The sales staff was very helpful with the sale and also with explaining some of the features on the Explore. I would like to add that the service department is the worst service I have ever had to deal with you have to take you take your vehicle back for the same problems and they create more problems again I would not recommend Payne Ford to you because you will not get very good service there. More

Always great service! Very friendly and fast from start to finish. Helped with all my questions and never gave me the run around on anything. Will definitely use their service again, if needed. to finish. Helped with all my questions and never gave me the run around on anything. Will definitely use their service again, if needed. More

Complete lack of Customer Service and Communication I would NEVER recommend the this Dealership Service Center as I have received the worst service experience and its still ongoing. I was referred to We I would NEVER recommend the this Dealership Service Center as I have received the worst service experience and its still ongoing. I was referred to Weslaco while down in Padres to take my Ford Raptor almost 5+ weeks ago and was assured they could look at it within a day or so and then a week goes by with absolutely no communication or status from ANYONE. I have called in several times was told all warranty work was approved (would have been nice to know at some point) Parts Ordered, Great!, Meanwhile the Service Advisor and Manager will not get on the phone and continue to put me on hold. I have contacted Ford and demanded this to be escalated as I am almost 6 weeks today and not one single person and called me to update me on $70k xxx. I do not trust the Service and is unfortunate because I am sure the Technicians are qualified and capable but the Service Advisors have truly ruined any customer assurance and satisfaction as I am also stuck more than 4hours away from the dealership and still cat get a date if at all with a completion timeframe so I can arrange to get back down there. Truly disgusted and dissapointed More

Always gives us customers 100% of their time. Maintenance is always 👍 100% as well. We are always taken care of. Thank you Ed Payne 5 stars is always 👍 100% as well. We are always taken care of. Thank you Ed Payne 5 stars More

Jorge, the service writer was so helpful and Courteous. He kept me informed all the way through my visit. The Shuttle driver (JoseHernamdez)was very humble and polite! Thank you, Suzanne Saenz He kept me informed all the way through my visit. The Shuttle driver (JoseHernamdez)was very humble and polite! Thank you, Suzanne Saenz More

Staff was great and super helfpul. Only downside was the excessive waiting time. Wish the wait time had been more reasonable....then whole experience would have been ideal. excessive waiting time. Wish the wait time had been more reasonable....then whole experience would have been ideal. More

Excellent service at Payne Ford. Even during this pandemic, telephonic and personal service was top notch. The salesmen and managers were welcoming and eager to help. Overall, glad I chose Payne. pandemic, telephonic and personal service was top notch. The salesmen and managers were welcoming and eager to help. Overall, glad I chose Payne. Thank you! More

The sales consultants worked tirelessly on my behalf encouraged me when I encountered obstacles to take the next step to make a vehicle possible for my needs. Thank you. encouraged me when I encountered obstacles to take the next step to make a vehicle possible for my needs. Thank you. More