Peacock Ford

Two people said they test drove the car after my repair…?? Two people said they test drove the car after my repair and all was fine, however when I came to pick it up I brought it right back with a noise…they Two people said they test drove the car after my repair and all was fine, however when I came to pick it up I brought it right back with a noise…they took it back into the shop and said yes something was lose and they tighten it. So obviously both people did not test drive the car. When I complained later that my car now has 2 new noises it did NOT have when I brought car in…they did not help me with what the new problems were…basically it was suggested I take my car to be serviced elsewhere. Watch how the service guys treat you when you bring your car in ...they will not look at you in the eye. Still to this day I don't even know if they did the original work since I cannot tell any difference. Ask to see old parts. And always, always check your miles in..miles out. I had an estimate of 120+ hundred more miles when I picked up my car. …didn't notice till later AFTER I picked up car. (car they said had to be kept over the weekend). Beach anyone???????? Shame on them. More

I took my 2002 Ranger with 62,000 miles to Don Reed in August of 2013 for the CEL lights indicating the O2 sensors were both running rich. The service rep was friendly and easy to work with. The first t August of 2013 for the CEL lights indicating the O2 sensors were both running rich. The service rep was friendly and easy to work with. The first trip was a busy day so they did not check my vehicle until late - I understand and this worked out to be fortunate. The tech diagnoses was that the engine seemed warm and I should replace the radiator and thermostat for $600 and retest. I schedule an appointment for repair four days later as the tech was going on vacation. While waiting I replaced the thermostat and had it flow tested - it worked perfectly - save $500 there. Upon going to my follow-up appointment I explained what I did so the truck was retested - diagnoses? - replace the brand new Autolite sparkplugs with Motorcraft ($40) and retest. Did this, no change. Next, replaced the rear O2 sensor ($96), no change. At this point the service rep explains that this is one of the best technicians they have and he will find it. If this is one of their best then I feel for the other customers. Later on in day 2 the tech's recommendation is to replace the front and rear catalytic converters at a cost of $2700 in parts plus labor. Considering the radiator experience I hold off and walk out for a bill for just parts as the tech's attempt to amend the fact his three guesses yielded little. I understand there is value in eliminating possible causes. I follow up the exhaust issue with another exhaust repair shop hoping to save $$ - turns out the catalytic converters are fine this saving over $3000. Considering I would have shelled out over $3600 without positive results I really cannot recommend Don's service department unless you want an oil change or brakes. More

Took my Escape to be looked at for a muffler clamp. I was told by staff they were way behind a and it would take hours before they could even look at my car and was told to drop it off. Just for a muffler cl told by staff they were way behind a and it would take hours before they could even look at my car and was told to drop it off. Just for a muffler clamp ? LOSERS. Will never attempt to get service here again More

The service manager here can decide who will and will not be serviced, we did not buy our's there they refuse to work on it. We have a new 2013 C-Max, getting 37 MPG not the 47 MPG as on the sticker. Asked D be serviced, we did not buy our's there they refuse to work on it. We have a new 2013 C-Max, getting 37 MPG not the 47 MPG as on the sticker. Asked Don Reed Ford to service it, the Service Manager refused, told us we would have to take to were we bought it. More

Stopped by to test drive a 2012 Boss Mustang and/or Shelby gt500 but they refused since i was 2 weeks away from purchase because they've had a few "bad eggs" drive one of the other sportscars. So; my t Shelby gt500 but they refused since i was 2 weeks away from purchase because they've had a few "bad eggs" drive one of the other sportscars. So; my trip was wasted. I always thought dealers were there to allow folks to drive cars before they buy. Would not recommend Don Reid for used car sales. Not going to buy a car if they don't support the decision making process for the buyer! I'm 35 with 2 kids; it's not like i'm a teenager looking for a joy-ride... Typical old school car salesmanship. Just wanting to decide between 2 of fords best musclecars. I'll take my business elsewhere. More

Wade sold me my truck in 2010. I feel I was screwed on the price but that was my fault and I have learned from that. I used the service department for oil changes and tire rotations in the begining. After the price but that was my fault and I have learned from that. I used the service department for oil changes and tire rotations in the begining. After the third time, I noticed the truck pulled to the right while on my way home. I checked the tire pressure when i arrived home and found that the front tire on the driver side had only 20 pounds of pressure. I called and talked to service and was told that we never asked them to check the tire pressure..... DUH..... I would think when rotating tires it would be standard to check pressure. I Went elsewhere after that for service and found that there was an oil leak and also found the reason being that the oil plug was cross threaded and needed to be fixed. That cost me $75.00 to repair. By the way, after the first year, i took a heat gun and removed the Don Reid sticker from the rear of the truck and buffed it out as I was ashamed to have dealt with such a place as yours. I have recently traded the truck in at SUN STATE FORD and have been treated with the highest respect, dignity, and honesty by them. The service department has been AWSOME, having the vehicle done AS PROMISED and the correct way. I proudly recomend SUN STATE and when Don Reid is mentioned, I recomed they just pass you by and tell my story as to the treatment and service recieved...... More

I went to Don Reid Ford to service my vehicle as I always have. My regular service advisor was on vacation and I had to see another advisor. I saw Erik Kleinnecht the service adivsor, I left my vehicle and w have. My regular service advisor was on vacation and I had to see another advisor. I saw Erik Kleinnecht the service adivsor, I left my vehicle and was called later to be told that they fixed the problem that I had brought it in just 2 weeks before to have fixed. I rented a car because that is my only vehicle and like most Americans I have to work. Upon returning the car inquired if they would reimburse me for the cost of the rental car. I was informed that per their policy, they will not be paying for the rental car. I requested to speak to a manager, on duty was the parts manager Ken Adams who blantantly told me they will NOT remimburse me for the cost of the rental car regardless if they had fix the issue in the first place or not. I had to contact Ford Corporate office to get any resolution to this issue. Don Reid Ford claimed to be a Multi-Year Presidents Award recipient from Ford Motor Company but their customer service is atrocious. I have visited other Lincoln/Ford dealership to service my vehicle and have gotten a survey to guage their performance, never had I receive one from Don Reid Ford, I wonder how they get feedback from customers to improve of areas that is needed. Needless to say, I will be driving a little extra distance to where I feel valued as a paying customer. More

I typically abhor car shopping. On my list, it's one step worse than being scalped with a rusty garden tool. However, as my car was limping to work, I stopped by after being disappointed at another dealershi worse than being scalped with a rusty garden tool. However, as my car was limping to work, I stopped by after being disappointed at another dealership. I am so glad I did! I bought a car last week from Don Reid Ford. They were the least high pressure sales staff ever! They worked with me to get my loan set up, find a car with low miles, that met all my needs and wants and stayed within my budget. They even gave me more than what my car was worth on trade in... Seriously, the Flinstone's would have had a better car to trade in... I ended up with a 2010 Dodge Caliber and it makes me smile every time I drive :) Thanks! More

Rick took whatever time I needed to find just the right car for me. I had a bad experience at a local Nissan dealer, and he helped restore my faith in car salesmen. He was prompt, friendly and took care o car for me. I had a bad experience at a local Nissan dealer, and he helped restore my faith in car salesmen. He was prompt, friendly and took care of all my needs including explaining that new dangled Sync. More

Went to my appointment and met with Mr. Copeland and David Mohr. Asked Mr. Mohr about the amount I was approved for and I was told it was not known because it depended on the car we chose. Went to the David Mohr. Asked Mr. Mohr about the amount I was approved for and I was told it was not known because it depended on the car we chose. Went to the lot to see cars with Mr. Copeland and the 1st car he showed me was a 2004 Ford Taurus with 16k miles, not bad for the year. Mr Copeland without asking went to get the keys and wanted me to do a test drive. I didn't want to test drive at that moment I wanted to see more cars, he was insisting. When asking about prices he didn't seem to be willing to release the information. After insisting he said that the previous week his boss offered to a lady for $8500.00. According to Edmund.com it was $5800.00. Then I was lead to a 2010 Elantra, again pricing was hidden after asking. He even when as far as stating that due credit I was not a "citizen"...in the credit sense, insulting? you make the call. I told him I am a numbers person and want numbers upfront, again he put a wall. The man was condescending and not very helpful, raised his voice to me and my wife. Very disappointed, I left knowing they are never getting my business. More