Peacock Ford

Never Going Back BUYER BEWARE!!! I purchased my Ford F150 approx. 4 years ago from Don Reid Ford. I do not recall much about the purchase, so I’m assuming it wasn’t BUYER BEWARE!!! I purchased my Ford F150 approx. 4 years ago from Don Reid Ford. I do not recall much about the purchase, so I’m assuming it wasn’t a bad experience. I love my truck and have not experienced any issues with it up until last month. I noticed that I had to add more coolant to the radiator than normal and that the truck was shifting hard when I accelerated from a complete stop. My truck is currently at 73,000 miles. I purchased the extended warranty when I bought the truck. The extended warranty went up to 75,000 miles so that made me feel a little bit better about the issues. I also was in need of new tires. Prior to taking the truck in to be serviced, I called around for quotes on new tires. To my surprise, Don Reid Ford gave me the best quote. I spoke with David from services on the phone and he quoted me $679 for 4 new tires and install. It also came with a $70 mail in rebate and I was given the option for a second $70 rebate if I put the tires on credit. I then scheduled my car for service after getting off the phone with David. So later that day, I dropped my truck off and was assigned to Ryan in the service department. I spoke with him at the dealership and gave him the price quote I received on the tires and explained the issues I was having with the truck. He told me he would call me later on after the mechanics looked at the truck. Just as I was getting home, Ryan called. The truck had not been looked at yet, but he was calling in reference to the tires. He could not find any tires that met the description and price I gave him. I was told that I misinterpreted the information from the previous quote. I told him to speak to David and call me back. He decided to put me on hold while he talked to David. He gets back on the phone and proceeds to tell me that David did not recall talking to anyone about tires that day. So within a matter of 5 minutes, I’ve been called incompetent and a liar. At this point I tell him to forget about the tires. After the $200 rope a dope upsell and the exclusion of the rebate, every other quote I received was better than what Don Reid Ford offered. However, I still needed the other work done. I get a call the next morning. Ryan starts off by giving me price quotes. $550 to replace a few radiator hoses and flush the system and $250 to fix the shifting issue. I kindly remind him that my vehicle is under warranty. At this point he gets on his computer, looks up the info and tells me none of it is covered under warranty. So the extra money I paid on the extended warranty does not cover anything. I might understand if the vehicle was had been in an accident or if I mistreated it, but none of that has happened. Now I’m officially over Don Reid Ford’s service department and Ryan. I told him not to do anything with my truck. I will be calling another Ford dealership about the warranty and issues with my truck. If I get the run around by them, my next option will be calling Ford directly. If Ford will not my stand by their warranty, I will find my own mechanic. I will not give them another cent. As for my tires, Tires Plus will be getting my business for the 4 new tires. The bottom line is, I will never do business with Don Reid Ford again. Depending on what happens with the warranty and the truck’s current issues, I may never do business with Ford again. More

Excellent service Was in need of a car and starting to rebuild my credit. Was told by other dealerships that I they can't get me financed and wolud need big down paymen Was in need of a car and starting to rebuild my credit. Was told by other dealerships that I they can't get me financed and wolud need big down payment. Clay worked hard for me and found me a great 2016 focus with awesome warranty and payments right were I needed them. I can't recommend enough Clay and the whole team in the used car department. Definitely will be back for my next car. More

Happy with my car but disappointed with the unkept promises After being treated rudely and harassed by David Flores i dealt with a different salesman and I purchased a beautiful strong running 2014 Ford Taurus After being treated rudely and harassed by David Flores i dealt with a different salesman and I purchased a beautiful strong running 2014 Ford Taurus in June for my gift to me for fathers day. It was starting to storm that evening being that the weather was bad the car didn't get detailed I received it as is. I was told to bring it back because everyone was gone home for the day and when I came back they would detail and fill my car up. I was told to bring it with the light on. I attempted several times to cash in on the salesman promise at which it was never fulfilled. Just attempted again Oct.1st when I took a friend of mine to purchase a car from there as well despite the lies. And yet again was given a lame excuse.. That's sad...!! Now I'm being given the run around for the $200 referral. When will the lies end. JUST KNOW I LOVE MY CAR BUT IM DISAPPOINTED WITH THE UNKEPT PROMISES... More

Excellent care and Keeping a Man's Word Don Reid Ford provided exceptional help in my purchase of a used car - a 2008 Lincoln MKZ. My own car was totaled in a crash where I was rear-ended b Don Reid Ford provided exceptional help in my purchase of a used car - a 2008 Lincoln MKZ. My own car was totaled in a crash where I was rear-ended by a truck. It was a 2007 MKZ and I wanted the same product, an MKZ. I followed up on about a dozen leads found on the Internet from other dealers only to find that the listed price didn't include their very large dealer fee, or they wanted to suggest a different car. So I kept looking and found the ad from Don Reid and called. The salesman I got is truly. a gem named Captain Dave Rogers, and if you want great treatment ask for him. "Captain Dave" invited me to visit that same day, which is what I wanted. When I got there the listed car was already brought up and waiting out front for me. I knew what I wanted and he had the right vehicle for me. We sat down after the test drive and negotiated a deal with a very fair dealer fee. Captain Dave was very thorough in explaining the documents and helped arrange an auto loan through their finance manager. Everything went smoothly and he made sure the service department took care of a mechanical issue I had noticed. I returned when he told me and everything was exactly as he had promised. I felt Captain Dave and the staff at Don Reid Ford are honest and fair and were focused on providing me the absolute best customer service. I recommend them to my friends and you. . More

Terrance Lee is the guy to talk to! Terrance Lee helped me purchase a beautiful Ford Fusion. He was candid and direct, very helpful and very kind. Everyone else I came into contact with Terrance Lee helped me purchase a beautiful Ford Fusion. He was candid and direct, very helpful and very kind. Everyone else I came into contact with through the sales process was also friendly, but I can't speak highly enough of Terrance. More

The way car buying should be Remember when you would walk into a dealership and not get gouged with excessive dealer fees and hidden fees. Remember when the salesperson was reall Remember when you would walk into a dealership and not get gouged with excessive dealer fees and hidden fees. Remember when the salesperson was really concerned about your needs were. Well, this is how things are at Don Reid Ford. They sincerely care about your needs and satisfaction. My salesperson was Jack Slater who did and excellent job before and during the sale. I drove down form NY to pick up this Florida owned truck. It was definitely worth the trip. I also dealt with Aubrey Kent, the sales manager as well as judy in finance. Just a great buying experience with a great bunch of folks. I definitely recommend you give them a try for your next purchase new or used. John M--Dade City, FL More

Frustrating My buying experience was uneventful, however this dealership transferred tags TWICE from working vehicles to the car I bought instead of issuing a new My buying experience was uneventful, however this dealership transferred tags TWICE from working vehicles to the car I bought instead of issuing a new tag which is what I was told they would do... BOTH the other cars are being driven.. This last time I only found out because my daughter was pulled over for a tag not belonging to the car.. They have refused to fix the situation and I now am paying to re-reguster the car so that the tag is legal.. NO ONE from that dealership has called me back in 4 days.. They have hung up on me and not returned messages.. I am so disappointed.. I love my Fords! But this dealership is a huge let down... UPDATE I have now filed complaints with the States Attorneys office and BBB.. And BTW...... They (the dealership) still have not contacted me. More

Poor customer relationship skills in service Lyman Keele in service is the absolute rudest service tech I have ever dealt with in all my years of owning cars. It was so unpleasant I wouldn't buy Lyman Keele in service is the absolute rudest service tech I have ever dealt with in all my years of owning cars. It was so unpleasant I wouldn't buy a car from Don Reid Ford even though I know sales and service are separate. The redeeming factor this day was the way another service tech, Dave Collimore, stepped in to save the visit. People like him must have to save the day a lot here. More

Im an Experienced car buyer I enjoyed the best vehicle buying experience of my lifetime at Don Reid Ford. I'm 57 years old and buy a new vehicle just about every 2 years so, I co I enjoyed the best vehicle buying experience of my lifetime at Don Reid Ford. I'm 57 years old and buy a new vehicle just about every 2 years so, I consider myself to be a smart shopper and a good negotiator. My salesman Willie did not go in for the quick close and to my surprise he diligently searched for the truck I wanted and found it in Miami and actually traded a car with the Miami dealership 240 miles away to deliver my desired truck..My experience at car buying is not impulse buying rather, it is based on doing my homework. I did shop and got quotes from 2 other Ford dealers, Greenway and Mullinax and Don Reid's deal was MUCH BETTER and saved me over $2,000.00 from Mullinax and even more compared to Greenway. Friendly service, genuine concern for my desires, and Willie prevailed. Take it from me, if you're looking for a new Ford, go see Willie. As for service, I have yet to have the need so, no comments on this subject. More

DO NOT take your vehicle here for service I brought my Ford Ranger in because of broken coolant hose. I was surprised that the total estimate to replace it was over $600 which included a syst I brought my Ford Ranger in because of broken coolant hose. I was surprised that the total estimate to replace it was over $600 which included a system flush; that seemed quite high for the work that was described. I decided to just have them do it. After all, Ford will take care of me. I went to pick up the vehicle a couple of days later. After looking at the coolant I am not convinced that the flush was completed. Still, I paid for the repair and my wife drove the truck away. I was fortunate that we were going the same direction. The truck was running so poorly, backfiring, etc., it would have left her stranded on the side of the road had I not been there. I cannot believe that they would return a vehicle to a customer in a non-drivable condition. Though it is not new, the vehicle was running fine apart from the coolant leak when I dropped it off - always has. I limped the vehicle back to the dealer, and waited for a couple of hours for an answer. Apparently no manager is on duty on Saturday afternoon, so they didn't know what the problem was, and nothing could be done anyway without a manager. I had to drive an hour back to my house without the vehicle. They promised to call me on Monday morning with some answers. I waited the whole day and no one called. I called Tuesday morning and got the service manager who had no idea that there was a problem, despite the fact that he still had my truck in his garage. He said he would call me back with some answers, but never did. When I called later in the day and asked for him specifically, I got a tech. It would cost between 300 and 400 dollars to fix a problem that I didn't have before I took it in. I challenged the cost and declined the charge. While I was still talking he hung up on me. I wasn't looking for free service, just good customer service and simple respect. Apparently, neither is a corporate priority. I honestly don't mind paying for work that is done right. Time to take it to an honest, reputable dealer. More