Update: I have been in touch with the general manager, who I believe genuinely wants to make this right for us. We have come to an agreement that feels like it will make up for the miscommunication and extra money we had to pay. After experiencing this customer service, I have changed my rating. I am thoroughly impressed with how this was handled, as they could have easily blown me off saying it's too late and the contract is set in stone. As we see the agreement through, I will provide updates.
Original: If I could give zero stars, I would. The biggest thing I can say about this dealership is to be careful. We leased our first Kia with Peak Kia in Littleton and loved the car. About three months before our lease ended we went to this location in Colorado Springs to turn in our lease and purchase a different vehicle. We had been received end of term information in the mail and even clarified with the salesperson that all we would need to do is pay upfront the final monthly payments, then of course purchase the new vehicle. The end of lease statement at the point even said that we would owe less than that, so we are talking a few hundred dollars at most left on the lease. So we turned in our Kia and purchased a Honda from this dealer. Something felt off as we went through the finances, but I couldn't figure out what is was (as my experience purchasing a car is limited). So my husband and I went through with all the paperwork and we left with the new car. That feeling I had stayed with me for almost a year, and one day as I was looking at the contract I noticed we were charged an extra $5000 somewhere. Well apparently, instead of accepting our lease as an end of lease vehicle, they basically had us pay off the remainder of the value of the car minus whatever they agreed to cover. Why on earth would they do that? And who in their right mind would agree to a contract like that? Us apparently.. but to be fair, we would have NEVER expected something like that, because it is absolutely ridiculous. After many attempts and contacting the general manager, the finance worker finally called me back. He explained what happened and even agreed that what "we" chose to do was not the best option. He continued to speak as though this was all our idea, and that the dealer had no influence on this whatsoever. From my perspective, I am very disappointed, because the finance worker knew what he was doing. There was clearly a miscommunication between our salesman and the finance office. And no one in their right mind, would pay $5000 toward a car they were turning in, when the other option was only to pay a few hundred. What they did was absurd. $5000 is a big deal. We are in the process of adopting a child and an extra $5000 would pay for a lot of things. I remember being in the finance office when we were purchasing the Honda, and I made some joke about how my parents used to hate going to buy cars because it was such a hassle. You know, the typical experience we expect when buying a car. The finance guy responded assuring us that they did not operate that way. Well this experience has shown me that dealerships do still lie, and all they want is more money regardless of what is best for their customers. My trust in this dealership is gone. On a side note, their service department has been phenomenal, but I am going to find a new place to go, because I don't want this dealership to take any more of our money. If you do choose to use this dealership, make sure you understand the numbers. I don't feel like we were completely clueless going in, but what they ended up doing was unfathomable and unexpected. Bummer.