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Peak Kia - Service Center

3.8

34 Lifetime Service Reviews

5077 S Wadsworth Way, Littleton, Colorado 80123

34 Reviews of Peak Kia - Service Center

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October 13, 2018

"Never Tell A Customer NO"

- DwayneInParker

We have had recent problems with our Emergency Brake light staying on while driving. We took our 2017 Hybrid Optima in a few weeks ago to get it checked out. We waited about 2 hours, and were told it was that the brake fluid was low. They topped it off, and away we went. It was working fine for about 4, or 5 days, and then the Brake light starting coming on again. I called on Monday Oct 8th, and spoke with Meghan to tell her what was going on still, and wanted to know if there was anyway possible to get Tuesday, or Wednesday our days off. She said "Sorry we are booked, and we can't get you in until next week". So I immediately asked to speak with the Service Manager Bob. I was on hold for about 5 minutes then Meghan got back on to say sorry Bob is gone for the day, but I did check with the Supervisor in the back, and he said you can always bring it in as a Walk-In, and drop it off then when we get a chance we will check it out for you. We ended up making an appointment for next Wednesday, and just parked the Opima until we can get it in to hopefully get this issue fixed. My question is why is Meghan telling a customer NO? You never tell a customer NO. She should have did her best to work us in ASAP, and not say "Sorry we can't get you in until sometime next week". If your break a tooth you call the Dentist because it's an emergency, and you need to get in. If you are sick with the flu you call your Doctor because it's an emergency, and you need to get in. So please someone at Peak Kia tell me if your vehicle has an emergency, and you need to get it in ASAP, but get told sorry we can't get you in until next week then what kind of service is that? This is our 4th vehicle with Peak Kia, and in the past have only had a few issues with the Service Dept, but this really bummed me out. Great way to treat your loyal customers.

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Recommend Dealer
Yes
Employees Worked With
Not sure if it's Megan, or Meghan in the service dept.
February 16, 2018

"Great service"

- f3d3x

Me and my family went thru 17 kias all of them is because the great service from lalo thanks for that lalo keep doing the same great service u make is fell more than just a cosutumer fells like a friend

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Recommend Dealer
Yes
Employees Worked With
Lalo Rincon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 31, 2017

"Buying experience "

- Toby61022

Marc was the best salesman I have ever work with. He was very understanding of what I was looking for and did not try to push me into something that I didn't want. I got the truck that I wanted and the payments are also why I wanted. Thanks Marc... you are an awesome sales rep.

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Recommend Dealer
Yes
Employees Worked With
Marc Messier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 20, 2017

"Stay away"

- Evan

Absolutely stay away from this dealership. I brought my car in for maintenance and when I picked it up it was covered in scratches. After arguing with them over if they really did or not they agreed to fix it. After I picked it up the second time I failed to notice a small but deep scratch, I called two days later and they refused to fix it. They general manager, Mike Byerly, is as incompetent as the rest of his employees. If you google the dealership you'll find that they have been sued for selling used cars as new cars, and they have been caught joyriding in vehicles that we're dropped off for maintenance. When speaking with the general manager he couldn't even control his temper and I had to wait while he raised his voice and rambled about how they didn't scratch it in the first place. If are reading this review thinking about going there to buy a car or bringing in your vehicle for maintenance, just do some research and you'll see the terrible reviews and other info I've listed.

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Recommend Dealer
No
Employees Worked With
Mike Byerly
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Worrell
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 09, 2017

"Andre for sure "

- Pam4you

Andre was Awesome with a capital A. Go to him for sure. He was very easy to work with. I would recommend him to anyone.

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Recommend Dealer
Yes
Employees Worked With
Andre McCloud
December 31, 2016

"Andre at Peak Kia "

- Jlegault

Andre did a fantastic job!!!! We were so amazed at how friendly he was. He really made the selling experience great. I would recommend him to anyone

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Yes
Employees Worked With
Andre Michael
November 30, 2016

"He Rocks"

- Tdevader

He tried endlessly to get me the car of my dreams, which was no easy task very specific had to be green and loaded, and the 2012 model. Although I was unable to get my baby with him he stayed on top of it letting me know every step of the way. He really cares about you as a personand what you dream of, not just as a sale.

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Recommend Dealer
Yes
Employees Worked With
Mike Topolosky
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 29, 2016

"Poser!!"

- Aseibert15

Spoke to this person about service issue, presented herself as Sales Mgr.??? Not what it shows here?? Not helpful laughed at me on phone....should any employee ever laugh at a customer...totally disrespectful....

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Recommend Dealer
No
Employees Worked With
Brett McCabe, Kristy Lawson
November 01, 2016

"My expierence was great!"

- explorer2003

If it wasn't for Matthew Sandoval, I would still be with out a car. He was so nice, generous, and had a lot of patients with me. He answered all of the questions I had for him, and made sure my son and I would be safe, Leaving the dealership. I wasn't sure if I wanted a used car that had 70,000 miles on it, possibly buying I to someone else's problem, but he did what he knows how to & was able to find me a great reliable car. I couldn't be more happy with my brand new 2017 KIA Forte.  If you are looking for a place to buy a new or used car go here! They have great customer service and are ready to help you find the best deal. Thank you KIA & Matthew Sandoval!  

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Recommend Dealer
Yes
Employees Worked With
Matthew Sandoval
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 29, 2016

"A nightmare with no timetable of ending"

- Walkingman321

I was told my car would take two weeks, today is a month!! I was told I'd be reached about a timetable. No call, I've been dodged again.

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Recommend Dealer
No
Employees Worked With
Chad Charlton
1
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