We have had recent problems with our Emergency Brake light staying on while driving. We took our 2017 Hybrid Optima in a few weeks ago to get it checked out. We waited about 2 hours, and were told it was that the brake fluid was low. They topped it off, and away we went. It was working fine for about 4, or 5 days, and then the Brake light starting coming on again. I called on Monday Oct 8th, and spoke with Meghan to tell her what was going on still, and wanted to know if there was anyway possible to get Tuesday, or Wednesday our days off. She said "Sorry we are booked, and we can't get you in until next week". So I immediately asked to speak with the Service Manager Bob. I was on hold for about 5 minutes then Meghan got back on to say sorry Bob is gone for the day, but I did check with the Supervisor in the back, and he said you can always bring it in as a Walk-In, and drop it off then when we get a chance we will check it out for you. We ended up making an appointment for next Wednesday, and just parked the Opima until we can get it in to hopefully get this issue fixed. My question is why is Meghan telling a customer NO? You never tell a customer NO. She should have did her best to work us in ASAP, and not say "Sorry we can't get you in until sometime next week". If your break a tooth you call the Dentist because it's an emergency, and you need to get in. If you are sick with the flu you call your Doctor because it's an emergency, and you need to get in. So please someone at Peak Kia tell me if your vehicle has an emergency, and you need to get it in ASAP, but get told sorry we can't get you in until next week then what kind of service is that? This is our 4th vehicle with Peak Kia, and in the past have only had a few issues with the Service Dept, but this really bummed me out. Great way to treat your loyal customers.