Pearson Nissan Of Ocala - Service Center

Always enjoy dealing with Isaac. He takes the time to understand why I m there. I value his knowledge and recommendations! He takes the time to understand why I m there. I value his knowledge and recommendations! More

Excellent Service department! I was taken care of from when I pulled into the bay until I left. Good team! I was taken care of from when I pulled into the bay until I left. Good team! More

Service is great Vanessa it’s so awesome to work with helpful with all my questions helpful with all my questions More

They were very accommodating and friendly… they did a good job on our recall headlights … we left satisfied… I will recommend there services… good job on our recall headlights … we left satisfied… I will recommend there services… More

Service advisor was friendly and knowledgeable. The waiting area was nicely equipped with refreshments and comfortable.My car was completed in the estimated time at a fair price. The waiting area was nicely equipped with refreshments and comfortable.My car was completed in the estimated time at a fair price. More

VERY unhappy with "service" for my transmission problem. ...even though it is well-known & well-documented that Nissan CVT issues,y car was "dismissed" with explanation that corporate wasn't convinced that I ...even though it is well-known & well-documented that Nissan CVT issues,y car was "dismissed" with explanation that corporate wasn't convinced that I have a problem (this after 8 days in the shop...& 8 days of paying for a rental car!!!). Original ("highly technical") diagnosis showed that the vehicle DID have a transmission problem, it WAS under warranty, a replacement transmission WAS available to be installed, & it was unsafe for me to drive. But,....final decision had to be okayed by Nissan corporate. Then was told, days later, that Nissan was refusing to pay for a new transmission, & so I should take the car home & bring it back if 5he problem got worse and/or the engine light came on!!!! Seriously???!!! Nissan has multiple class-acton suits & hundreds of separate ones concerning defective CVT transmissions, but they prefer to ignore this life -threatening issues because it's too costly to replace all their defective transmissions!!! Bottom line over human life!!!! I have spent the last 2 days telling everyone that I know across the country to tell everyone that they know NOT to buy any Nissan vehicle, unless the feel like commiting suicide or want to kill other people!!! I have called Nissan Consumer Affairs, have a case number (#47688383), & am awaiting some word from them....however, after heavily researching this ongoing problem, I am not expecting any positive action. Both Nissan & Pearson need to change your mission statements by removing clauses that mention "customer satisfaction"....I was told over & over that corporate was NOT willing to spend the money to replace my faulty transmission. They opted to "reprogram" it, which did NOT eliminate the "hiccuping" ride. I was told that a Pearson technician could not find any further issues after reprogramming my transmission! However, In the 2 days since I left Pearson, I've had numerous surges &"hiccups" (although, because I'm afraid to drive it, it really hasn't been driven much!!). This whole ordeal has been a devastating nightmare!! And, now, I'm stuck with a vehicle that is a death trap! Service? I think not!!! More

Our advisor was very friendly and helpful all questions asked were handled great all around great visit asked were handled great all around great visit More

I already did this survey but I’ll try again. The battery which was a Nissan replacement 2 years ago because the same corrosion happened on the original battery. As I recall There was no charge The battery which was a Nissan replacement 2 years ago because the same corrosion happened on the original battery. As I recall There was no charge for it as it was under warranty. This replacement battery had even worse corrosion which ruined the battery posts. I paid for a battery clean and check which was poorly executed. When I returned to the service Dept after discovering the mess that had been made vs “cleaning” it they also replaced the posts at no charge to me. t the moment I am satisfied with the service but I will soon be looking under the hood again and every month in the future to see if the corrosion is building again. I will NOT purchase the replacement battery from Nissan when the time comes More

Pleasant and informative Service Staff. Thankful for the Speedy Service. I would Highly recommend this Service Department. Thankful for the Speedy Service. I would Highly recommend this Service Department. More

I had a good experience. Everyone was helpful. Nice and clean waiting. Hope it continues it makes people want to return Everyone was helpful. Nice and clean waiting. Hope it continues it makes people want to return More