Isaac Velazquez

"At approximately 4:05pm on Saturday, February 27, 2021,..."

- KATHY8510 Verified Customer

At approximately 4:05pm on Saturday, February 27, 2021, I arrived at the Pearson Nissan of Ocala to request that a new battery be installed on my 2017 Nissan. No worries, Mrs. Dukes, our staff will take care of you and do whatever we can to make you comfortable. You are welcome to wait in the lounge in our lobby and please help yourself to the refreshments. Within a few minutes, the gentleman returned with my invoice and explained that the technicians who change out batteries were gone for the day. He told me that he replaced the battery himself because he did not want me on the road with a three-year old factory battery that might not be reliable. My only regret, I failed to ask the name of the gentleman who replaced my battery. Folks, service just doesn't get better than this. Thank you graciously Pearson Nissan staff! And, to the gentleman who changed my battery, You are Simply The Best!! Kathy Dukes

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"I commend hin for the honesty that he provided.it means..."

- LEEARLEEN5 Verified Customer

I commend hin for the honesty that he provided.it means alot when you are a women having to come to a dealership. Issac was awesome

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"Being a long customer with this location. My latest..."

- DFLE5063 Verified Customer

Being a long customer with this location. My latest interaction with Isaac was the best ever. Isaac made sure all my needs were met! If I can have Isaac every time, my experience will be great always. Thank you Isaac!

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"I liked how we were treaded . Very professional. Very..."

- Kevin Verified Customer

I liked how we were treaded . Very professional. Very high marks , he kept us updated on the repairs. Very nice job .We will speak highly of your business

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"I was happy with the service performed, however, was..."

- KENLORBUILDS Verified Customer

I was happy with the service performed, however, was disappointed by the number of employees not wearing masks. Issac was professional and wearing his mask.

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"Tech and rep kept pushing for new tires on the car..."

- GUTTERGUYZ2016 Verified Customer

Tech and rep kept pushing for new tires on the car claiming the 2 yr old tires had dry rot then after letting them replace the tires they scratched my black rims and dented one replacing the tires issac hasn’t responded to my email yet that contains the pictures of the damage.

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"Brian Purdy is great, good service. He goes above and..."

- DANAZIRITE Verified Customer

Brian Purdy is great, good service. He goes above and beyond to help people. He was very helpful and flexible for my busy schedule. Thanks Brian! Sincerely Jorge

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"After replacing belt tensioner the tech failed to monitor..."

- SWADE50 Verified Customer

After replacing belt tensioner the tech failed to monitor for belt noise. I had to return for a belt replacement. Very inconvenient. Never had a problem before.

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"I always enjoy the excellent service. Keep up the good..."

- suzieQ92 Verified Customer

I always enjoy the excellent service. Keep up the good service, friendly employees and comfortable environment. Never have had any complaints. Will always have my Leaf serviced at Pearson.

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"If not for the service advisor Brian Purdy and sales..."

- yardjocky1 Verified Customer

If not for the service advisor Brian Purdy and sales department I probably would have gone elsewhere because of the service manager he didn’t keep his word on issues I had

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