Back

Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,923 Reviews

3,923 Reviews of Pearson Nissan Of Ocala - Service Center

Sort by
May 12, 2022

Great customer service by Zack! Took care of all of my issues the same day More

by GNALBRIGHT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Pearson Nissan Of Ocala responded

We're happy to hear that Zack took such great care of you! Thanks for visiting Pearson Nissan of Ocala. We hope we can be of service to you again in the future!

May 12, 2022

Service was way below normal yesterday compared to previous visits. I’ve only dealt with service department at this dealership More

by FRADER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy Morejon
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Pearson Nissan Of Ocala responded

Thank you for reaching out. We're sorry to hear that your recent visit wasn't up to our usual standards and would like the opportunity to get some more details about your experience. If you have a moment, would you please contact me directly? Thanks, Hannah Cadle - Customer Relations Manager - hannah.cadle@yahoo.com

May 17, 2022 -

FRADER1 responded

My normal service was out and the new guy who helped me was not able to perform his duties. The check in took 15 minutes for just an oil change. My car was ready for 30 minutes before he was able to complete my final paperwork. When I asked him how my car looked, he had another customer file and gave me all wrong info. I will not work this advisor again but if my normal advisor does return, I will try again. I was a big fan of this dealership before this experience. Everyone else saw this guy was struggling and he should have been pulled off and his clients given to another advisor.

May 12, 2022

Wait time excessive , went to check and car was ready but sales person speaking with associate. More

by DVMUSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy Morejon
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Pearson Nissan Of Ocala responded

We're sorry you feel this way. It is never our intention to frustrate you and we appreciate your patience during short-staffing challenges. Please don't hesitate to reach out if you'd like to discuss this situation in more detail so we can improve next time. Thank you, Hannah Cadle - Customer Relations Manager - hannah.cadle@yahoo.com

May 12, 2022

Thank you for caring for our family car. The Techs have never let us down. More

by Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Pearson Nissan Of Ocala responded

It's our privilege to serve you, Taylor! Thanks for trusting Pearson Nissan of Ocala with your vehicle. We look forward to your next visit!

May 12, 2022

It’s always a pleasure at Pearson Nissan , always quickly greeted, service to be completed is outlined, and always speedy service. A very friendly atmosphere and lots of smiling staff. More

by JSHEARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Pearson Nissan Of Ocala responded

Thank you for the fantastic feedback! We're honored to have you as a Pearson Nissan of Ocala customer and look forward to your next visit!

May 12, 2022

Very friendly and knowledgeable staff. Made me feel welcomed from the moment I walked in More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Carlos responded

Very good customer service. Keep it up

May 13, 2022 -

Pearson Nissan Of Ocala responded

Thank you for the kind review, Carlos! We're so glad you came to visit us here at Pearson Nissan of Ocala and hope to see you again next time!

May 12, 2022

Friendly helpful, honest, great service done right. Knowledgeable about car and excellent in explaining. Always check for recalls with each service. Jimmy and Vanessa are wonderful!!!! More

by SAWATSON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa
May 13, 2022 -

Pearson Nissan Of Ocala responded

Thank you for the fabulous feedback! We appreciate you trusting the Pearson Nissan of Ocala team with the care of your vehicle and look forward to seeing you next time!

May 11, 2022

I brought my 2017 Altima in to the service department to have a Battery Tinder put on the car. The job was finished in a timely manner. Zach is my point person. He has always been very polite and profession More

by JGRACE1226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Pearson Nissan Of Ocala responded

Thank you for trusting Pearson Nissan of Ocala with your Altima! Zach & the team look forward to seeing you next time!

May 11, 2022

Me gusta el servicio y la atención al cliente muchas gracias ahora a esperar hasta el próximo servicio. More

by VICJESSI
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Pearson Nissan Of Ocala responded

¡Gracias por el tipo evaluación! ¡Esperamos verte la próxima vez!

May 11, 2022

They are very courteous and personable as well as super efficient. Prices are reasonable also. More

by MTROTTER072013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Pearson Nissan Of Ocala responded

Thank you for the kind review of our team! We appreciate your business and look forward to your next visit with us here at Pearson Nissan of Ocala!

...
186
...