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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,924 Reviews

3,924 Reviews of Pearson Nissan Of Ocala - Service Center

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April 19, 2022

I thought I might encounter a problem getting warranty work done on my vehicle because it wasn’t purchased there. My service advisor, Vanessa was amazing! The courtesy driver, Robert was excellent as well More

by Dori
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vanessa
Apr 20, 2022 -

Pearson Nissan Of Ocala responded

Thank you for trusting Pearson Nissan of Ocala with your vehicle, Dori! We're happy to hear Vanessa & Robert provided you with excellent service and we hope we can be of assistance to you again in the future. Take care!

April 19, 2022

I didn't have an appointment but Isaac was able to get me get my car fixed in a timely manner. Thanks Isaac More

by BACON9825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Pearson Nissan Of Ocala responded

We're so glad Isaac was able to help you out! Thanks for visiting Pearson Nissan of Ocala and please don't hesitate to reach out if we can be of service again in the future!

April 16, 2022

Unable to resolve our problem with the GPS, according to dealer Nissan needs more complaints before it can be fixed More

by mntrem
Recommend Dealer
Yes
Employees Worked With
Apr 19, 2022 -

Pearson Nissan Of Ocala responded

Hello - thank you for taking the time to share your feedback. We're sorry we were unable to fix your GPS, but if there's anything we can do for you in the future, feel free to reach out. Thanks, Hannah Cadle - Customer Relations Manager - hannah.cadle@yahoo.com

Apr 19, 2022 -

mntrem responded

What do you believe the wait time will be from Nissan to fix our GPS? I was under the impression Nissan sources out their GPS but we bought this car from Nissan and Nissan needs to step up to the plate.

April 14, 2022

Issac in service has been nothing but accommodating, helpful and attentive, great amazing customer service. He is the only reason why I go there for my services More

by CRISTINA2779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Pearson Nissan Of Ocala responded

Hi Cristina, thank you for taking the time to share your experience working with our team at Pearson Nissan of Ocala! Issac and our team look forward to seeing you next time!

April 13, 2022

I have only dealt with the service dept for the purpose of routine maintenance on the vehicle. My service advisor, Isaac Velazquez, and service tech, Sherman, are the BEST. They advise me of what & when More

by lmb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherman, Service Tech
Apr 13, 2022 -

Pearson Nissan Of Ocala responded

We are so proud to hear that our team at Pearson Nissan of Ocala can take such phenomenal care of you! Thank you very much for your kind words!

April 13, 2022

For 2 years now the car wash doesn’t work and they don’t vacumn the car. All in the name of Covid. Very disappointing. VW dealer did a stelae job when my car was serviced. More

by npl@natalielamping.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Pearson Nissan Of Ocala responded

Thank you for taking the time to share your honest feedback. We will pass along your comments to the rest of our team to ensure a more positive experience moving forward. If there's anything else you'd like to share, feel free to reach out to our team. Thanks, Hannah Cadle - Customer Relations Manager - hannah.cadle@yahoo.com

April 13, 2022

Very cordial, very efficient, and very helpful service. I appreciated the service representative taking the time to hear, look into, and direct me to the appropriate aspect of getting my issue solved. I lo More

by RUTHLIBURD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach McQuaig
Apr 14, 2022 -

Pearson Nissan Of Ocala responded

This is what we like to hear, Ruth! We're happy that our technician that worked with you provided a positive experience and took the time to inspect your vehicle. We appreciate you as a customer and look forward to seeing you return to Pearson Nissan of Ocala!

April 11, 2022

An excellent service department that is run smoothly and efficiently. My service advisor Isaac is always outstanding in all aspects of the service visits. More

by HOLLYWOOD91203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Pearson Nissan Of Ocala responded

Thank you for sharing your experience working with Isaac and the rest of our team at Pearson Nissan of Ocala!

April 10, 2022

Everyone was wonderful. They kept me informed, test drove car w/ me and provided great service. Thank you! More

by ST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Pearson Nissan Of Ocala responded

It was our privilege to serve you! Please don't hesitate to reach out if we can be of service again in the future! - The Pearson Nissan of Ocala Team

April 10, 2022

I was treated with concern to get results about my emergency visit! Vanessa. Dean Is a great asset to Pearson Nissan! She treated me with respect and got results Concerning my problem with my 2015 More

by MICK.P1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
Apr 11, 2022 -

Pearson Nissan Of Ocala responded

Thank you for trusting Vanessa and our team at Pearson Nissan of Ocala! We look forward to seeing you next time!

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