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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,968 Reviews

3,968 Reviews of Pearson Nissan Of Ocala - Service Center

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December 10, 2021

I have a bad battery and the service guy told me I have a bad battery, but because its testing positive in their hands they said nissan won't cover a new battery change even though the service people told me More

by PAHL.ALEXANDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Pearson Nissan Of Ocala responded

Thank you for reaching out - I'm sorry to hear you're continuing to have issues with your battery. Please don't hesitate to reach out directly if you'd like to have our team look into the issue further. Thanks again, Hannah Cadle - Customer Relations Manager - hannah.cadle@yahoo.com

December 10, 2021

Service was efficient and friendly. Isaac went out of his way to make every effort to take care of the warranty issue with the truck. Parts were in stock and I was back on the road the same day. Truck More

by SAND1633
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Pearson Nissan Of Ocala responded

We are so proud to hear that you had such a great time working with our team at Pearson Nissan of Ocala!

December 10, 2021

They did an oil change on my Nissan Rogue. They were friendly and efficient. They did it quickly. More

by GIVENTHANKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Pearson Nissan Of Ocala responded

Thank you for trusting the Pearson Nissan of Ocala team with your Rogue! We appreciate your positive feedback and hope you'll be visiting us again in the future!

December 10, 2021

I was there over an hour and a half or a whole change. Little too long to wait More

by CDAVIDDAWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Pearson Nissan Of Ocala responded

Thank you for taking the time to share this feedback. We apologize for the long wait and appreciate your patience during your visit. We hope you'll give us a chance to do better in the future. Take care and thanks again!

December 09, 2021

Very friendly and extremely helpful thank you so much always good service whenever I go. More

by DESIRET051603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Dec 10, 2021 -

Pearson Nissan Of Ocala responded

Desire, we are so proud to hear that you had such a great time working with our team at Pearson Nissan of Ocala! Thank you!

December 09, 2021

No waiting when dropping off the car for maintenance. Everyone was friendly and courteous. Was kept updated via text when car was ready to be picked up. More

by CATCENTANNI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George St. John
Dec 10, 2021 -

Pearson Nissan Of Ocala responded

Cat, thank you so much for your kind words! Pearson Nissan of Ocala thanks you!

December 09, 2021

Zack took good care of everything service was prompt and was done in a timely manner.good people, good service.love my Armada. More

by DENZILADAMS0423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach,service.
Dec 10, 2021 -

Pearson Nissan Of Ocala responded

Denzil, we are so happy that Zack could take great care of you! Pearson Nissan of Ocala appreciates you.

December 08, 2021

Excellent service! Also identified a slow leak and was able to fix that one the spot. More

by CCOLBER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Pearson Nissan Of Ocala responded

Thank you! We're so glad the Pearson Nissan of Ocala team could make it a five-star visit!

December 08, 2021

Hi you guys are very friendly and professional your service tech very nice and the job was smooth and efficient thanks More

by DION.TEJADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Pearson Nissan Of Ocala responded

We're so pleased to hear that the Pearson Nissan of Ocala team provided such excellent care! Thank you for trusting our team with your vehicle!

December 08, 2021

Not pleased. Had headlights installed In Nissan Altima 2015 in September. Low beams only projected 60 feet at night. Very difficult to see far on unlighted roads. Nissan mechanic stated checked lights a More

by EPRO753289
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don, Service Adviser
Dec 22, 2021 -

Pearson Nissan Of Ocala responded

Thank you for taking the time to share this feedback. We're sorry to hear your experiences with our team have been less than satisfactory and would like the opportunity to address these concerns in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Thanks again, Hannah Cadle - Customer Relations Manager - hannah.cadle@yahoo.com

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