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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,945 Reviews
Call Service Center (352) 622-4111

3,945 Reviews of Pearson Nissan Of Ocala - Service Center

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December 17, 2023

Nissan has certainly gone beyond the call of duty to ensure that they deliver exceptional customer service. I felt special from the moment I entered their facility for a service of my Nissan to the tim More

by MIRRIAM304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Spaulding, Chloe Sessler
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Dec 18, 2023 -

Pearson Nissan Of Ocala responded

Hey Mirriam, we're glad to know that you felt special during your recent service visit to Pearson Nissan of Ocala. Thank you for choosing us! We look forward to seeing you again soon! Safe travels!

December 17, 2023

They usually ask if I would like the oil changed but didn't this time More

by KATYMARLOW7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Morejon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ziegaus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Rosario
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Beck, Zachary McQuaig, Brian Collins
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Dec 20, 2023 -

Pearson Nissan Of Ocala responded

I sincerely apologize that you didn't receive the five-star service we expect for all of our guests. I understand that you're frustrated, but I would be grateful for the opportunity to speak with you about this directly. Please consider contacting me directly. Thank you, Nia Orona - Owner Loyalty Manager - (352)622-4111

December 17, 2023

Vanessa got me in and got me out on an oil change. They are fast and efficient. More

by KPONDER69
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Pearson Nissan Of Ocala responded

It's great to know that Vanessa assisted you with your vehicle's oil change needs at Pearson Nissan of Ocala. Thank you for choosing us! We'll see you next time. Safe travels!

December 16, 2023

They always treat us right! Isaac is awesome and very professional!! Courteous and very helpful! More

by JOSHUALUISSARMIENTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Pearson Nissan Of Ocala responded

Hi Joshua! Thank you so much for your kind words! We're thrilled to hear that Isaac provided you with excellent service. We take pride in delivering professional, courteous, and helpful assistance to our valued customers like you at Pearson Nissan of Ocala!

December 14, 2023

Pleasant and easy experience, with statt that inspire confidence. Testing one two three... Hellow world! More

by KENROZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
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Dec 14, 2023 -

Pearson Nissan Of Ocala responded

We're glad to know you had a pleasant and easy experience at Pearson Nissan of Ocala. Our team is always here to inspire confidence in our customers! Thanks for the feedback, we appreciate it.

December 14, 2023

After walking around the show room while wait for my vehicle I noticed thousands of dollars of bogus fees on top of MSRP. If I were in the market to purchase a vehicle I would look elsewhere. More

by tcar576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 15, 2023 -

Pearson Nissan Of Ocala responded

We're sorry to read about your concerns regarding the fees. We aim for transparency in all our transactions and we'd like to address any confusion you may have experienced during your visit. If you could, please reach out so that we can discuss this further and clarify any misunderstandings. Thank you, Nia Orona - Owner Loyalty Manager - (352) 622-4111

December 14, 2023

Once the car and all of the parts finally were in their possession, thank you Thanksgiving slowdown, they were quick as usual and ontop of making sure we knew the progress. More

by MSB196IPAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Elliott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Pearson Nissan Of Ocala responded

We appreciate your patience during the holiday slowdown and are glad to know that you were satisfied with our service once everything was in place at Pearson Nissan of Ocala. Thanks for keeping us updated on your experience! Have a great day!

December 14, 2023

The staff is always friendly and helpful and treat you like family. The dealership is always clean and the waiting lounge is always well stocked with refreshments, coffee, and snacks. More

by RVIERRA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Pearson Nissan Of Ocala responded

We're delighted to know that you've had such positive experiences at Pearson Nissan of Ocala! It's our goal to make every visit comfortable and welcoming. Thanks for the kind words about our staff, cleanliness, and amenities! Safe travels!

December 11, 2023

Always fast and friendly service. I have never had a bad experience when coming here and Venessa is always informative about my vehicle. More

by JAMES.NELSON2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Pearson Nissan Of Ocala responded

James, we're delighted to know you've consistently had positive experiences with us at Pearson Nissan of Ocala. We'll pass your compliments on to Venessa and the rest of our team!

December 11, 2023

They were nice about getting the information from me about what was going on with my car. And he kept me updated on the timeline. Thank you for your service. Teresa Schulte I forgot who I worked with. More

by FEELINGGOOD20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Pearson Nissan Of Ocala responded

We're glad to know that you had a positive experience with our team at Pearson Nissan of Ocala. Keeping customers updated is part of our commitment, and we appreciate your kind words about the service provided! We'll see you next time!

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