Back

Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,974 Reviews

3,974 Reviews of Pearson Nissan Of Ocala - Service Center

Sort by
January 05, 2024

Christina was absolutely amazing she was so knowledgeable and compassionate and helpful and understanding I was a little upset upon arrival but she calmed me down with her kindness I really appreciate her fo More

by JWESLEY678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Pearson Nissan Of Ocala responded

We're so glad to know that Christina was able to assist you and make your visit more comfortable at Pearson Nissan of Ocala. We appreciate the kind words, and we'll be sure to pass them along!

January 05, 2024

waiting area uncomfortably cold, keith taking me home and back again while car serviced a plus More

by PAMMYW2
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Pearson Nissan Of Ocala responded

This isn't the feedback we like to receive, and I'd like to help make things right. I will check our system for your contact information, but please don't hesitate to contact me so we can talk through this together. Thank you, Nia Orona - Owner Loyalty Manager - (352) 622-4111

January 04, 2024

My family has bought 4 cars from Nissan, and Isaac has been there for everyone of us when needed. More

by CHARLENE.WESTMAN34488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Pearson Nissan Of Ocala responded

We really appreciate you taking the time to leave Pearson Nissan of Ocala this awesome review, thank you!

January 04, 2024

Great service got in and out before expected only got a oil change and tire rotation but fast service More

by DEW4JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Pearson Nissan Of Ocala responded

Hey John! Thanks for trusting us with your vehicle's oil change and tire rotation needs! We'll see you next time. Safe travels!- The Pearson Nissan of Ocala Team

January 01, 2024

I have an almost new “22” Nissan that I took in for service and was bill $600.00 in repair. How could a 22 year vehicle required that much repair cost.? More

by ANGELLA.BINNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac Velazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Pearson Nissan Of Ocala responded

Angella, I understand your concern about the repair cost for a nearly new vehicle. This certainly isn't what we'd expect and would like to review this matter further with you. Please reach out at your earliest convenience so we can discuss it in more detail. Thank you, Nia Orona - Owner Loyalty Manager - (352)622-4111

December 31, 2023

I called Sam in the Service Department about having my vehicle looked at . She told me that she had to look into my warranty policy and would call me back in 15 minutes. I never heard from her the rest of More

by JODYMPET
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha Ziegaus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Pearson Nissan Of Ocala responded

We're sorry to hear about your experience. We strive for excellent customer service and it seems we fell short in this instance. It's not our standard practice to forget callbacks, so please accept our apologies for the oversight. If you'd like to discuss further or have any other concerns, don't hesitate to reach out. Nia Orona - Owner Loyalty Manager - (352)622-4111

December 31, 2023

I love having Cristina as my advisor! I feel that she is very trustworthy and not trying to take advantage of me when I come in to have my car serviced! She is always very friendly and sh More

by MICHELLE12167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Pearson Nissan Of Ocala responded

We're delighted to know that you've had such a positive experience with Cristina at Pearson Nissan of Ocala! It's great to have team members who make our customers feel valued and well taken care of. Thanks for your kind words, we'll be sure to pass them along!

December 31, 2023

Dealership is very clean and full of friendly helpful people. they will go out of their way to assist you. More

by Hulsegr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Spaulding, Chloe Sessler
Jan 03, 2024 -

Pearson Nissan Of Ocala responded

Hi Hulse G R! We're glad to know that you found our dealership clean and full of friendly faces. We always aim to go the extra mile at Pearson Nissan of Ocala! Thanks for sharing your experience with us.

December 30, 2023

My car was scheduled for recall work. When I got there, there was no mechanic who could do the work. I had to reschedule and come back another day. I should have been notified before I More

by DOUGBALNE11
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Pearson Nissan Of Ocala responded

I'm sorry to learn about the inconvenience you experienced with your recall work. We certainly aim for better coordination and communication, so it's disappointing that we missed the mark in this instance. I appreciate your patience and understanding, as well as Christina’s efforts to assist you during this time. If there are any further concerns regarding your rescheduled appointment, please don't hesitate to reach out. Thank you, Nia Orona - Owner Loyalty Manager - (352)622-4111

December 30, 2023

Scheduled recall service, Dealer should have ordered replacement part instead of making two-day Installation. More

by WHEELER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary McQuaig
Jan 03, 2024 -

Pearson Nissan Of Ocala responded

We're sorry to learn about the inconvenience you experienced with your recall service. We aim for efficiency in all our services and it seems we missed that mark this time around. Your feedback is appreciated as it helps us improve, so please feel free to reach out if there's anything more you'd like to discuss or any way we can assist further. Thank you, Nia Orona - Owner Loyalty Manager - (352)622-4111

...
59
...