Pearson Toyota

RECENT SERVICE I always ask if Chris Capps is working. I trust him completely. Have been in the area since Dec 1987, Love my Toyotas. This dealership has their a I always ask if Chris Capps is working. I trust him completely. Have been in the area since Dec 1987, Love my Toyotas. This dealership has their act together and is working to keep my business. I have had a Toyota since forever. Will continue to have Toyotas as long as the relationship with the dealer remains to be this good. More

Car service before a long trip Larry Cardwell was outstanding. He is looking out for the customer giving good advice when my car needs service. He is always helping me keep the cost Larry Cardwell was outstanding. He is looking out for the customer giving good advice when my car needs service. He is always helping me keep the cost down on required maintenance.👍🏻?? More

They always look out for the customer. Since I got my 2007 Toyota Prius a few years ago I've been taking my car here. They've always been upfront and honest with me. I had a list of things Since I got my 2007 Toyota Prius a few years ago I've been taking my car here. They've always been upfront and honest with me. I had a list of things that needed fixed and they broke it down from what was the most important to what could wait. They never try to scare me into getting things done. They give me a price before any repairs to make sure it's okay. They're always patient and answer my questions. If you have to wait for your car to be done they have a comfortable area to sit with Wi-fi, TV and snacks / water. Everyone I've interacted with has always been very respectful and nice. More

Awesome customer service Jeremy and the silver team are awesome! I’m always greeted by Jeremy by name and a welcoming smile, more like friends than a business transaction. He’ Jeremy and the silver team are awesome! I’m always greeted by Jeremy by name and a welcoming smile, more like friends than a business transaction. He’s always great with letting me know exactly what’s going on with my truck no matter how small. He’s very knowledgeable of Tacoma’s and I genuinely trust his recommendations on maintenance. I had to bring my vehicle in for a major frame replacement recall. Being such a large project, I was hesitant. Jeremy explained to me everything in detail on what was going to be replaced and ensured my baby would be in the hands of a specialized team trained specifically for this job. He and this team did not disappoint! Jeremy went beyond his job requirements and took pictures of my truck, showing me the removal and replacement of the frame for me! THIS IS CUSTOMER SERVICE AT ITS FINEST!! Pearson as a whole offers a welcoming environment! When waiting on services, it is a guarantee Ron and Greg will stop and chat with me. More

Recent service I have never really had any problems with this dealership for the 5+ years I've delt with them. Until my last appointment. I scheduled the appointment I have never really had any problems with this dealership for the 5+ years I've delt with them. Until my last appointment. I scheduled the appointment online( 8cly oil change) for my wife's suv and she dropped it off for service. The next morning we went out somewhere in her suv and I noticed the service statement/receipt on the dash, so of course looked it over. I was startled that price we paid was double than I was expecting and of course my wife just thought that was the norm. Cutting to the chase the service advisor said none of the online appt data transferred over in the system so there was no record of what her appointment was for. I'm my opinion the service advisor took advantage of the situation and recommended services that weren't need and used technical terms to confuse my wife. We just wanted a oil change but ended up getting the 10k mile maintenance which was over double the price. I know it's not alot of money, just a bit over $100, but I can imagine this happens to other women and they get taken for $100s or even $1000s. Hopefully this is not a regular occurrence at this dealership. More

New Frame! Josh ( Service Writer ) kept me updated throughout my frame recall process. I have a 2005 Tacoma X-runner with lots of modifications and he, along wit Josh ( Service Writer ) kept me updated throughout my frame recall process. I have a 2005 Tacoma X-runner with lots of modifications and he, along with a Master Technician, explained to me what parts I should remove to expedite the frame replacement once it arrived at the dealer. The communication was exceptional and the all around experience was great! I WILL be visiting Pearson Toyota with any future service needs, parts, or vehicle purchase! More

Painless car buying My wife and I were greeted as soon as we got out of our car. Ron quickly learned that we were interested in the Corolla LE, brought one up and went o My wife and I were greeted as soon as we got out of our car. Ron quickly learned that we were interested in the Corolla LE, brought one up and went over all its features. After a test drive we negotiated what I thought was a very good price and we drove the car home. We never felt pressured. In fact, I felt like Ron was looking out for our interests as much as those of the dealership. More

Awesome experience Had an amazing experience with them. Everyone was very helpful and knowledgeable about the products and the vehicle and friendly treated you like fami Had an amazing experience with them. Everyone was very helpful and knowledgeable about the products and the vehicle and friendly treated you like family. The vehicle was cleaned and ready to go. Signing the paperwork was very quick and painless. This was by far the best experience I had when buying a vehicle. We got a 2019 Highlander and we love it. Highly recommend them to everyone wanting to buy a vehicle. More

Best service in Virginia Pearson Toyota has always treated us like family. Whether we come in with a problem or just regular maintenance we are always treated like royalty. We Pearson Toyota has always treated us like family. Whether we come in with a problem or just regular maintenance we are always treated like royalty. We highly recommend Pearson Toyota for driving needs. More

Promised a loaner car when I purchased, but didn't happen Josh the service rep was very nice. However, I was frustrated because one of the main reasons I choose Pearson to purchase my car from was the custom Josh the service rep was very nice. However, I was frustrated because one of the main reasons I choose Pearson to purchase my car from was the customer service guarantee. I was told I would receive a loaner car everytime I had to service my Hylander. This was a false statement- when I called to set my appointment up the lady that scheduled it did not assure me I would have one, saying I would have to check when I brought my car in. When I got there, Josh the service rep (whom was very nice) said they could not fulfill my request. Frustrated with false promises. More