Pedder Chrysler Dodge Ram Jeep of Poway

My last service visit to Pedder was not the same as prior visits. I scheduled service onine, got a time and date, I was sent multiple texts saying who my service manager was, and there were instructions as visits. I scheduled service onine, got a time and date, I was sent multiple texts saying who my service manager was, and there were instructions as to what to do when I arrived (a link to let them know that I was there). I arrived on time, I opened the link and let them know I was there. No one appeared. So I stood in front of the service office (its all glass) and three service managers saw me and said nothing for 10 minutes. Then I asked if I am supposed to come in or just wait, and eventually one manager (who was working with a customer) told me that he would help me after these people. He was not the service manager that I was told would help me, but he was very nice and took my car. Also it was clear that they had no record of my scheduled appointment. I was treated as a walk-in. I was told that I would be notified when the car was ready (at 10 am), and by 3pm I heard nothing so I called. No one answered. I called 11 times and no one in any department answered. At 5pm, I called sales to ask how to contact service, and I was told that they closed at 4:30pm. The next day I called another 8 times with no one answering the phone. I could not even leave a message as the automated message said the inbox was full. Eventually, I just went there, I found a service agent, and my car was ready. This agent was very nice, but he did not know what was done to my car other than what was written on the report, so he could not answer the questions that I specifically asked the agent when I brought my car in. So I still don't know what was done. The bottom line for me (BTW this was an oil change and a recall issue, so it was under warrantee) is that there was zero communication with me. No one called me to tell me my car was done. There is no way to contact anyone in the service area at all, so I had to wait two days for an oil change? If I did not just go to the dealership, I'm guessing no one would have ever contacted me. That's just bad service. Again, the agents were nice. The system for scheduling service and communicating with customers is simply non-existent! Absolutely mind-boggling that they run a business like. Do they lose customers over this lack of service? They probably do not know. I would guess they lose a lot. They lost me, and I'm pretty easy going. More

The technician incorrectly diagnosed my car as failing leakdown test. The leakdown test did not fail and the issue was a bad valve roller bearing. Had I followed Poway CDJR's advice, I would have unne leakdown test. The leakdown test did not fail and the issue was a bad valve roller bearing. Had I followed Poway CDJR's advice, I would have unnecessarily replaced the cylinder head. More

This my second Jeep that’s I have purchased and the reason why I came back to this dealership is because of Jacob he knows what he is talking about and just tells you everything up front he is honest a reason why I came back to this dealership is because of Jacob he knows what he is talking about and just tells you everything up front he is honest and helpful and makes a car buying experience a good one overall. He is always there and whenever I would text him inquiring about my order status he always responds right away. I will always recommend Jacob and Peder to my Jeeper friends. More

Attentive and knowledgeable staff, clean and spacious waiting area, wide selection of vehicles, quick service waiting area, wide selection of vehicles, quick service More

Miguel was very helpful, flexible and honest. Working with Pedder has been a great and easy experience. Working with Pedder has been a great and easy experience. More

Sean was awesome and very helpful. Felt like I was in very good hands and communication was very good. Felt like I was in very good hands and communication was very good. More

Justin has been fantastic to work with and made each step of my experience easy and straight forward. Followed up to check in and make sure I was completely taken care of. Top notch service from a true pro of my experience easy and straight forward. Followed up to check in and make sure I was completely taken care of. Top notch service from a true pro!! More

Louie Padilla was very informative, honest and communicated with me the whole way. Really solid dealership and the only place I will be taking my car to for maintenance communicated with me the whole way. Really solid dealership and the only place I will be taking my car to for maintenance More

Pedder had a full and busy service bay and Luis did all he could to move me through the service. We got back on the road and everyone is happy. Thanks. he could to move me through the service. We got back on the road and everyone is happy. Thanks. More

The recall was taken care of in a timely manner, quicker than anticipated. I was waiting in customer lounge than anticipated. I was waiting in customer lounge More