Pedder Chrysler Dodge Ram Jeep of Poway

Well I bought a new car here. And unfortunately I bought the maintenance package. So I have to take my car here for service until that package is over. The service department here And unfortunately I bought the maintenance package. So I have to take my car here for service until that package is over. The service department here is horrible. It takes months to set up an appointment. I called five times and wasn't able to schedule an appointment. I used their website to set up an appointment. And someone did get back to me because I needed more information and as soon as I gave my information they didn't reach back so after 2 months of trying to get a hold of them again I finally was able to set up an appointment through an automated system via text message. When I got there for my appointment they said I didn't have an appointment. I had an email saying I had an appointment and had a text message saying I had an appointment but they said I did not have an appointment. The only good news is they were able to do the oil change without an appointment. But now I have to set up another appointment for them to diagnose the problem and they said they need my car for 2 days for diagnostics. And it's just a window lock button not working. I would recommend going to another Dodge Jeep Chrysler dealership for service More

Not recommended for out of state buyers staff were nice and helpful thought but won’t purchase here again and helpful thought but won’t purchase here again More

Professional quick and timely. Car was ready for pickup for promised time. Promotional discount was also given. The service technician was very helpful Car was ready for pickup for promised time. Promotional discount was also given. The service technician was very helpful More

Sales manager was aggressive & rude. Cars has poor rotors brakes tires. Unfortunately the car feels unsafe. Cars has poor rotors brakes tires. Unfortunately the car feels unsafe. More

The customer lounge was a little chilly while i waited one hour for an oil change one hour for an oil change More

I was bullied into purchasing a vehicle service contract as a condition for the deal, and the dealership neglected to file a Clean Vehicle Seller Report with the IRS so I cannot claim my $7,500 tax credit. as a condition for the deal, and the dealership neglected to file a Clean Vehicle Seller Report with the IRS so I cannot claim my $7,500 tax credit. When I contacted the dealership they were only concerned with rationalizing/defending their neglect rather than resolving the situation for me, the customer - costing me thousands of dollars on my tax refund. Shameful and shady behavior, ruining my purchase experience. More

I purchased a new 2024 Grand Wagoneer from Pedder Jeep Poway NOV 2024. Last I required my first service and was extremely pleased with Poway NOV 2024. Last I required my first service and was extremely pleased with More

Gregory is an excellent service advisor The issues with my rubicon 4xe are stressful. I hope it gets resolved soon. my rubicon 4xe are stressful. I hope it gets resolved soon. More

Worked with Ryan on securing a deal on a 2023 Ram Laramie 1500. Ryan made the process quick and painless especially with all our kids running around. Thank you so much! 1500. Ryan made the process quick and painless especially with all our kids running around. Thank you so much! More

I am writing to express my disappointment with the service I received at your dealership. While I chose your location due to its proximity to my home, I found the service department to be unhelpful. F service I received at your dealership. While I chose your location due to its proximity to my home, I found the service department to be unhelpful. Furthermore, I believe the amount I was charged for the necessary safety repair was excessive. Due to this experience, I will be utilizing another dealership for my service needs in the future, despite the inconvenience. More