Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

Sales team was great - made the process of getting our ideal vehicle smooth and enjoyable. But. 2 days later, dead battery, and needed a AAA boost. Pedder fell to pieces then. Their sales team ideal vehicle smooth and enjoyable. But. 2 days later, dead battery, and needed a AAA boost. Pedder fell to pieces then. Their sales team and service team don't know how to communicate, and overall management is absent. I asked to speak with a manager at the time of the incident but they refused to speak with me; never followed up. I walked away with replaced batteries, but I will never set foot in this location again. Also, the "certified used" is bogus - the didn't even bother to check the overall battery health. Who knows what other surprises I'm going to get! I didn't work with any of the people listed below. I don't know why you're forcing me to rate them. More

Guys were nice and upfront about things. I just bought a used car and it had an issue. They worked on it until they couldn't. Explained the issues to me and referred me back to the sales fo I just bought a used car and it had an issue. They worked on it until they couldn't. Explained the issues to me and referred me back to the sales folks to get a resolution. This is a Service Center survey. I could go days on what went wrong with the sales folks after the fact. More

Great attention to detail by my service advisor Greg Cooper. Communication was clear and informative. Breakdown of cost was explained thoroughly. Very amazed at the commitment to their customers! Cooper. Communication was clear and informative. Breakdown of cost was explained thoroughly. Very amazed at the commitment to their customers! More

Assistant service Manager Kevin Oakley always a great help when I call in for a issue help when I call in for a issue More

Overall positive experience. The waiting area is dismal and needs to be updated. Coffee bar doesn’t meet standards as compared to other dealerships that I’ve received service fro The waiting area is dismal and needs to be updated. Coffee bar doesn’t meet standards as compared to other dealerships that I’ve received service from. More

In for service. Nice service advisor. Problem with rear suspension not resolved, unfortunately will need to get re-evaluated Nice service advisor. Problem with rear suspension not resolved, unfortunately will need to get re-evaluated More

Best part of this service center is Chuck Cornell our service advisor. He is very professional, knowledgeable and friendly. All the technicians in the service drive are great as well. we've had excellent service advisor. He is very professional, knowledgeable and friendly. All the technicians in the service drive are great as well. we've had excellent success with all work performed by the service techs. More

No fault of the dealer, but parts took a long time. Truck was there for 6 weeks! Also, the wrong color dash was installed. That's a big miss.... Truck was there for 6 weeks! Also, the wrong color dash was installed. That's a big miss.... More

It was my first experience with this service department and it was great… I just needed a software recall performed and an oil change. No issues with the recall so the van was ready to go quickly. The comm and it was great… I just needed a software recall performed and an oil change. No issues with the recall so the van was ready to go quickly. The communication was excellent - with electronic updates (text and email) and even a web page for updates. Overall, very nice experience. More

The service was very fast. Great Job. They did what I wanted and nothing else. Great Job. They did what I wanted and nothing else. More