Mike Lacombe

Great customer service and waiting room. Everyone said hi and greeted us while we waited for our vehicle to be completed. They offered coffee and water. Wonderful place to service my truck Everyone said hi and greeted us while we waited for our vehicle to be completed. They offered coffee and water. Wonderful place to service my truck More

by Tyler W Verified Customer Verified Customer

Helpful 0

Report | Print

Service write was communicative. The waiting area needs an update. The coffee bar is a bit minimal. The waiting area needs an update. The coffee bar is a bit minimal. More

by matthew.jerome.bauman Verified Customer Verified Customer

Helpful 0

Report | Print

Great customer service and Jeep Renegade is running like new after all the recalls were serviced and new spark plugs. The only thing is the automatic sunroof is still malfunction which was one of the main r new after all the recalls were serviced and new spark plugs. The only thing is the automatic sunroof is still malfunction which was one of the main reasons I brought it in, but was not charged for that service as no issue were found. I think it was a miscommunication on automatic vs manual sunroof? Not a big deal at the moment as long as I have the key to open and close it manually; it just will not retract back and forth for the automatic part is all. Thank you! More

by jkirkpatrick22091780 Verified Customer Verified Customer

Helpful 0

Report | Print

I would give this place zero stars if I could. I received a recall notice for my new Ram truck. The recall is serious- truck could spontaneously catch fire even when not running. I called the serv I received a recall notice for my new Ram truck. The recall is serious- truck could spontaneously catch fire even when not running. I called the service department numerous times over the course of a few days. No one ever answers- you can only leave a message which I did numerous times. When no one returned my call I enlisted the help of the regional service center. Victoria said she would reach out and have them call me. Nope- no phone call. Called Victoria again and she said she would reach out a second time-nothing. I called the General Manager of the dealership. Of course I could only leave a message-no return call. In the meantime Ram keeps sending me solicitations for their service package for oil changes, etc. Really?? How would I even get an appointment? This is the absolute lowest quality and most inferior customer service I have ever experienced. I would not recommend this place under any circumstances!! More

Helpful 1

Report | Print

We scheduled a time with Jacob  to purchase a vehicle.   We made three phone calls to verify no hidden fees, such as protection plans or secret add ons.  We were told no without question My wife showed   We made three phone calls to verify no hidden fees, such as protection plans or secret add ons.  We were told no without question My wife showed up and Jacob said $36k...after the haggle it was now $27.  NAVY Federal Sticker true value price was $20k.  Then sales manager Paul states, "We have another buyer who will pay $26k and finance through us coming in today, so pay extra or bye. We drove 20 miles under false pretensis for a vehicle they already had a buyer?  We were even told military price discount on phone and in person now it was a no. My Wife had a friend drive up and back twice for this to happen. I have 26 yrs of military service to date and feel disgraced and offended that Paul Shaw thought this was a game.  Mandatory add on packages over $7k on a used van. My wife was given fake contact info for GM. They forgot google exists. UPDATE: A friend inquired on this same vehicle next day and dealership said come in we have it. I have a txt and voicemail copy...unethical place. More

Helpful 4

Report | Print

Searched and found a ram truck that I wanted to purchase. Sent in a request online and someone emailed me saying someone would contact me, but no one ever did. She sent me another email two days later and as Sent in a request online and someone emailed me saying someone would contact me, but no one ever did. She sent me another email two days later and asked if I was still interested, and I said yes, and she said she would get someone to call, but they never did. She even tried two more days later, what a terrible place when someone wants to spend 60k and no one calls you. Terrible service. More

Helpful 2

Report | Print

I purchased my Jeep Wrangler from Poway Jeep, and a couple of service calls I had have been handled by Tinh in the service department. On the phone, and at the shop, Tinh has been super helpful and rea couple of service calls I had have been handled by Tinh in the service department. On the phone, and at the shop, Tinh has been super helpful and really got my service taken care of in a timely manner. I had to wait for a part to be ordered for my service, but Tinh took care of it without me having to check in with him to make sure. Very pleased with the service I received from the Poway Jeep Service dept. and special thanks to Tinh for making it an easy process! More

Helpful 0

Report | Print

Great and very professional customer service. Always very attempt and very clear at explaining everything and all concerns about the vehicle. Thanks to everyone that helped. attempt and very clear at explaining everything and all concerns about the vehicle. Thanks to everyone that helped. More

Helpful 0

Report | Print

Best car buying experience I’ve ever had! Great customer service and FAST! I will definitely be going back and recommending! Love this place! These guys are top notch! service and FAST! I will definitely be going back and recommending! Love this place! These guys are top notch! More

Helpful 0

Report | Print

Vehicle had its very first oil change and it is now leaking on my driveway. It should have been done right the first time, but now I have to find time to bring it in again. No one in service answers th leaking on my driveway. It should have been done right the first time, but now I have to find time to bring it in again. No one in service answers the phone so even with my last vehicle I had to go to service to make my appointments. More

Helpful 0

Report | Print