Pedder Hyundai of Poway

Everyone in the service department is knowledgeable, helpful and friendly. Ive been going here 10+ years. helpful and friendly. Ive been going here 10+ years. More

Typically I don’t take vehicles to dealerships for maintenance. That said, there is always an exception and Pedder Hyundai of Poway is it. Not only conveniently located, Pedder Hyundai of Poway employ maintenance. That said, there is always an exception and Pedder Hyundai of Poway is it. Not only conveniently located, Pedder Hyundai of Poway employs a friendly staff and does a thorough job on scheduled maintenance. They also clean my vehicle every time! A bonus! Thanks! More

Jason was very helpful and very knowledgeable. I really appreciate his assistance. I highly recommend him. I really appreciate his assistance. I highly recommend him. More

Noe has always taken care of whatever is needed on my SUV. He keeps me updated on the status and is honest about repairs needed. SUV. He keeps me updated on the status and is honest about repairs needed. More

The whole process was smooth from making appointment to time at dealer. Easy to work with time at dealer. Easy to work with More

Friendly, personalized, efficient, honest! Jason was friendly, personalized, efficient and honest. He took care of my car as if it was his own and I appreciate that. Jason was friendly, personalized, efficient and honest. He took care of my car as if it was his own and I appreciate that. More

Knowledgeable, trustworthy, and friendly service. I always expect a job well done and Noe and the team always come thru. I always expect a job well done and Noe and the team always come thru. More

I already filled this out via email The customer service is great as always. Went above and beyond it was very communicative. is great as always. Went above and beyond it was very communicative. More

Very friendly and professional Very pleased with the dealership performance and with Mr T.Nyugens professionalism. dealership performance and with Mr T.Nyugens professionalism. More

I purchased a 2024 Hyundai Ioniq 5 (Certified Pre-Owned) from Pedder Hyundai of Poway on 03/28. Unfortunately, my experience has been extremely disappointing. On the very same evening after purchase, I n from Pedder Hyundai of Poway on 03/28. Unfortunately, my experience has been extremely disappointing. On the very same evening after purchase, I noticed a visible dent on the passenger-side door. To verify, I checked the original listing on CarGurus and found that the dent was clearly visible in the listing photos as well. This confirms that the vehicle was sold to me with the dent already present, yet this was never disclosed during the sale. As a buyer, I specifically chose a Hyundai Certified Pre-Owned vehicle expecting transparency and a hassle-free experience—similar to buying a new car. At a minimum, I expected: Full disclosure of visible defects A proper certified inspection report (which I was never provided) When I returned to the dealership the next day, I was told the car was sold “as-is” and that it was my responsibility to have noticed the issue. This response was both dismissive and unacceptable. I escalated this further through Hyundai Customer Care and was advised to speak with the dealership’s general manager. When I went back again, I was met with the same response from the sales manager, who reiterated that nothing could be done. What’s most concerning is the lack of transparency. If a visible defect was known—and clearly visible in their own listing—why was it not disclosed upfront? That undermines trust and defeats the purpose of purchasing a certified vehicle. Adding to this, the current listing appears to have updated photos that no longer show the affected side of the vehicle, which raises further concerns about transparency. Overall, this has been a very disappointing experience. I expected professionalism and accountability when purchasing a certified vehicle, but instead felt misled and unsupported after the sale. I would strongly advise potential buyers to carefully inspect vehicles and ensure full disclosure before purchasing from this dealership. More