Wesley Etheridge

Very Professional and courteous. . addressed my concerns.. The dealership and service area is very inviting and clean. My wait was short. They were fast and efficient.. . addressed my concerns.. The dealership and service area is very inviting and clean. My wait was short. They were fast and efficient.. More

by Dasiy Duck Verified Customer Verified Customer

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Great job, they did everything possible to make the deal work. Friendly and pleasant to work with. work. Friendly and pleasant to work with. More

by adamfunk Verified Customer Verified Customer

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Noe was very helpful and responsive to my questions. He was knowledgable and kept me informed on the status of my car. He was knowledgable and kept me informed on the status of my car. More

by tudiep Verified Customer Verified Customer

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Pedder Hyundai of Poway - THE WORST DEALERSHIP EVER! ! I purchased a 2024 Hyundai Santa Fe Calligraphy (top of the line SUV) on 4/26/26 at Pedder Hyundai of Poway. I thought I was getting a pretty good d ! I purchased a 2024 Hyundai Santa Fe Calligraphy (top of the line SUV) on 4/26/26 at Pedder Hyundai of Poway. I thought I was getting a pretty good deal until I looked through the 75 pages of paperwork (do you really have time to read all that?) several days later and discovered they overcharged me $1596.00 on the price of the car when I had a print out of the "Advertised Price" from their website. They also added on the contract two $1495.00 charges they said I had to pay (and could not get out of) for which were "Finishing Touch" a vehicle appearance protection (they said they put on the car previously) and "S.W.A.T. RECOVERY", a GPS vehicle location and recovery program. That car does not appear to have any kind of extra finish on it and even if it does, why do I have to pay for it? They did it before I purchased it. Why didn't they put it in the original price of the car? As far as the S.W.A.T., I have full insurance coverage on the car so why is it mandatory that I have to pay for this as well? And then on top of it all, they charged me for something called "CENTURY VSC" to the tune of $3995.00. OMG!! They said I could cancel that (which I did two weeks later). I was told by Finance Mgr. Joey Gabriel that Century would return that money to me. I called the Century company on 6/25/26 only to find Joey Gabriel had not put in a "Cancellation Request" to get my money ($3995.00) returned to me. Century does not return money. It has to come from the dealership. He blatantly lied to me. I was there for 5 hours on a Sunday until 9:00 PM when they close at 6:00. I was hungry, I was tired and I was not even sure of what I signing. They did NOT explain everything to me. I am a Senior Citizen, who was taken advantage of. I put $30,500 down on this vehicle and the only amount that should have been financed is around $8000. The total amount was over $9000 more! Some of the employees at this dealership are scam artists, not all. It has now been over 9 weeks and I can't even reach anyone in Finance or even the Operator. When I call, I get this message: "The User's mailbox is full and cannot accept more messages". I have handicap plates (for my previous Santa Fe) which I just paid $235 in March for a new 26 tag. I was told by Pedder Hyundai that I could not use these plates on my newly purchased Santa Fe. That was a lie as well. I called the DMV 5 times to verify that I could transfer these plates to my newer car. The plates that were on that car when I purchased it were expired so not only did I have to pay over $600 (plus a late fee) for a new tag and transfer fees. There is also a safety recall on this vehicle regarding the seat belts not being secure at the base. They had this vehicle in their possession and did not fix this recall. What kind of scam business are they running there? They are scam artists to the max. More

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They cheated in calculating monthly lease. .ADDED UNDISCLOSED FEES -$3,000.. result extra $90/month payment!!!! Made false statements and misleading presentation .ADDED UNDISCLOSED FEES -$3,000.. result extra $90/month payment!!!! Made false statements and misleading presentation More

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Fast, personal service. Service area was clean and the associates were very nice and professional Service area was clean and the associates were very nice and professional More

by fvweathers Verified Customer Verified Customer

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Staff is great, place is clean, work is done well. Would recommend Pedder for all cars Would recommend Pedder for all cars More

by Laalaa5143 Verified Customer Verified Customer

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Very friendly people. Fast service. waiting room very comfortable Dealership clean and bright. Thank you Fast service. waiting room very comfortable Dealership clean and bright. Thank you More

by Jan92128 Verified Customer Verified Customer

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I was less than thrilled with the original purchase experience at the dealership, but the service department has been great. Clean, prompt and professional. experience at the dealership, but the service department has been great. Clean, prompt and professional. More

by plb_ince Verified Customer Verified Customer

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I am 100 percent, a fan of Pedder of Poway. A fantastic car buying experience from start to finish. I had a bad experience at Dalton Hyundai but I still wanted a Hyundai. So I started resea A fantastic car buying experience from start to finish. I had a bad experience at Dalton Hyundai but I still wanted a Hyundai. So I started researching as I healed emotionally from a bad Dalton experience. I tried a website for invoice pricing and it offered me the internet department of Pedder. What a blessing in my journey. I was lucky my first contact was Kristina. What an amazing caring person. She represents Pedder well. She was an active listener and promised a different experience. She proved everything she promised. I was impressed Wesley got involved and confirmed her promises and made me an offer that got me to drive to Poway. I had a list of dealers to visit and because of Kristina, Pedder got moved up in my pecking order This changed the whole buying journey. I arrived at Pedder. A nice looking building. The service department was busy. Happy customers waiting as they drank coffee. A good sign I felt immediately comfortable that I could see myself in a chair drinking coffee awaiting service. What a friendly dealership. I met Jack. A great guy and so laid back. He was helpful and had a very straight forward presentation. His feature benefit selling style was refreshing and old school. I bought Kristina and Jack and Pedder. I love my Kona I am blessed to have met such a great person. He was amazing. I actually felt cared for and a bit different from Dalton. Lol. Jack was personable A perfect representative for me. He answered every question I had. He showed how the Hyundai features work while presenting feature benefit selling. He knows Hyundai and represents Pedder perfectly. He also was caring. He knew about Dalton as it was hard not to mention seven hours of xxxx. Pedder was the exact opposite experience. I wanted to buy a car here. I actually thought that at one point. Jack was the reason I bought my Kona from Pedder. Kristina was the reason I picked Pedder Any questions ? I feel I bought a great SUV from a great dealership. It's all about the people that represent you. I feel you're in good hands . I was a bottom feeder as a car buyer. I felt like I was treated like royalty. Thank you Pedder. I think the best way to reward these two superstars is through my referral program. After my positive experience at Pedder I expect I'll convince someone to visit I know with Kristina and Jack they're in good hands. Thank you Pedder.. You win when compared to all the "Dalton" type dealerships in our area. I'm glad you won my business. The Kona is a great vehicle too. Sincerely Edgar Gore Lemon Grove CA sdoriolefan@yahoo.com More

by sdoriolefan Verified Customer Verified Customer

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