Pellegrino Chrysler Jeep - Service Center

The his does not apply to sales they get 5 stars, service on the other hand is one of the worst departments I have ever delt with. 1st they made me wait almost 3 weeks for an oil change so I scheduled 3 week on the other hand is one of the worst departments I have ever delt with. 1st they made me wait almost 3 weeks for an oil change so I scheduled 3 weeks out and when I did I said I was going to wait for the vehicle. So I arrived 10 min prior to my appointment and they tell me it will be done sometime after n the day the last time they told me that for a previous service they didn’t finish until the following day. It’s just an oil change and I was told that a car that wasn’t even at the dealer yet was in front of me does that make sense. On top of that they are rude, not very knowledgeable for example my wife’s Jeep was in here 4 times for the same problem and was told her vehicle isn’t designed to drive over 55 mph it’s a 2021 gladiator it’s not limited to 55 mph that’s not even highway speed. There were many other things but if you use the service dept. which you shouldn’t you will soon learn good luck. More

The service was awesome. The customer service was welcoming and knowledgeable. Obtained update once my car was ready by a call and a text message. The customer service was welcoming and knowledgeable. Obtained update once my car was ready by a call and a text message. More

Job was done in a timely manner and the interior was vacuumed and wiped down when it was done. vacuumed and wiped down when it was done. More

Fantastic group of people, they always make us feel like family!!!. I would recommend this dealership to anyone looking for a car or truck. family!!!. I would recommend this dealership to anyone looking for a car or truck. More

It took two weeks to get an open apointment date and they did not repair an item which they said had been completed and checked. did not repair an item which they said had been completed and checked. More

I love this dealership I have since moved to the Philadelphia area and I still come back for my service because they are very professional and friendly Philadelphia area and I still come back for my service because they are very professional and friendly More

Overall, I have been very satisfied with Pellegrino Jeep’s service department. However, on this latest visit, I was told that I could not wait for the car for an oil change/tire rotation. In addition, Jeep’s service department. However, on this latest visit, I was told that I could not wait for the car for an oil change/tire rotation. In addition, I received a recall notice that I hoped could be done while the car was in the shop but I was told they did not have the parts. More

Very good and thorough service with phone calls and details explaining how the van is overall. details explaining how the van is overall. More

Easy check in, good deal for service and fast. I will be back for all the services. I will be back for all the services. More

Brake light alarm still not fixed after 2 visits to service shop. Every time I press the brake pedal an alarm bell goes off and it reads “Parking Light Out” on the dashboard. service shop. Every time I press the brake pedal an alarm bell goes off and it reads “Parking Light Out” on the dashboard. More