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Pellegrino Chrysler Jeep - Service Center

Woodbury Heights, NJ

3.3
15 Lifetime Reviews Review Dealership

15 Reviews of Pellegrino Chrysler Jeep - Service Center

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June 15, 2020

"Jennifer was knowledgeable and polite to deal w/ when it..."

- dawniern14

Jennifer was knowledgeable and polite to deal w/ when it came to buying my Jeep. Buying a Jeep Wrangler has been a forever dream of mine for the last 20 years. My experience w/ Pelligreno and Jennifer T.was nothing but smooth from start to finish. I’ll definitely be a return customer.

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Recommend Dealer
Yes
Employees Worked With
Jun 18, 2020 -

Pellegrino Chrysler Jeep responded

Thank you so much for your positive comments about Pellegrino Chrysler Jeep! If you have any further questions, please give us a call. We're always happy to help!

June 13, 2020

"Took my truck in for a oil change, brakes, etc. Patti my..."

- Mfrangella

Took my truck in for a oil change, brakes, etc. Patti my service advisor advised me that a part broke on the emergency brake cable and they would have to remove the driver seat and center console to get to it. I approved the work. I went to pick up my truck yesterday and found grease all over my leather seats, carpet, headliner, and interior trim! The technician even scratched some of my interior trim pieces. The pillar where the driver seatbelt is was hanging off. Took it back to them within 30 minutes and showed Patti and the service manager Jim what was wrong. Patti took my truck back to detail and cleaned some of the grease and the technician fixed the pillar. As far as the scratces on the plastic trim was addressed by a vendor. I wanted my interior detailed but with the corona virus they are not detailing service vehicles as what i was told. I get stuff happens but stupid things like this can be avoided by wearing gloves, changing gloves, or put plastic on the seats before you get in it. I dropped off my truck this morning to get the issues addressed and they put me in a loaner. Picked up my truck the next day and checked out where the issues were addressed. Most of the grease was removed and the plastic trim was repaired (the best they could) Patti also also recommend that my alternator needs to be replaced. I spoke to Jim about the price of the alternator that Patti quoted me. He said that he would talk to the parts manager about the cost and get back to me. 3 days later and still no phone call from Jim. Its very disappointing to be treated like this when you spend thousands of dollars in service and be a very loyal customer. On to the next Jeep Dealer ✌

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Recommend Dealer
No
Employees Worked With
December 21, 2019

"I am so upset with their service department at Woodbury..."

- Barbara Loberto

I am so upset with their service department at Woodbury jeep. I brought my 2001 jeep grand cherokee in because the idle was fluctuating and it was stalling and had rough starting. I was told it was the throttle body and had that installed for six hundred and some change. Jeep still stalling, fluctuating idle, and rough starting. Then they said it was idling too low and they went into the computer and raised the idle and said the fuel filter needed to be changed. Had that done. Still sporatically rough starting, not stalling though but now my remote doesn't work, I believe it got deprogrammed when they were in the computer because even changing the batteries did not help, and worst of all, now my jeep is making this extremely annoying high pitched whinning noise coming from underneath that I can hear even with the music turned up and the heat on high. I even recorded it several times. I call, Josh said bring it back in, so i make another appointment. Meanwhile they never get to my car the "next day" on several of my appointments which is at my expense of the rental car, if it is available because they are always rented for several days, and now I see why. Finally I get a call from Josh, "good news, the mechanic found the source of the noise. The fuel pump is bad and when they changed the fuel filter, the fuel pump couldn't handle the load , and that's what the noise is". Get a new fuel pump installed for a thousand and change.........the whinning high pitched noise continues. I try to endure this for 2 days hoping it will subside, but it doesn't. I drive it back over there and a man comes out , and he hears it and is pretty sure it is coming from underneath the jeep. He will send out Charles to take it into the bay. Charlie comes out to the waiting area for my keys. I said "I also recorded it if you want to hear how loud it is inside the jeep", and with this cocky ,nasty look on his face he days "no I don't want to hear it. I can't fix your phone" takes my keys, and I don't see him again. The lady at the service counter comes to me and explains that the noise is coming from tubing that is in the area where they were working and that Josh is off, but will call me tomorrow because he knows all that has been going on. Next day, no call. I call, Josh is with a customer and will call back. He never did. I called the next day, Josh said the mechanic said it is the fuel line which they can't get the part because my jeep is too old, so mechanic will make one, and this fix will cost me three hundred fifty and change. He also said he never heard of this problem before yet there are hundred of jeep forums about this exact problem with the fuel filters causing a whinning noise that they believe lubricating the o-rings and connectors to the fuel filter has helped stop the noise. I have to call and talk to the manager because I should not be paying for another attempted solution fix after a thousand dollar fuel pump did not stop the whinning noise that started after they install a new fuel filter. Thoroughly disgusted......Barbara Loberto

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Recommend Dealer
No
Employees Worked With
Josh in service department was nice. One mechanic named Charlie who was rude and cocky
Jan 08, 2020 -

Pellegrino Chrysler Jeep responded

Barbara, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to our Service Manager, Jim Solomon at 888-419-3042 . We look forward to hearing from you.

November 16, 2019

"Had a great experience actually just went in to get oil..."

- dawn.cooper23

Had a great experience actually just went in to get oil changed and came out with a new car Tom Russo is a great salesman

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Derek Zimmerman
November 02, 2019

"Nice & Professional "

- JMontgonery

I enjoyed buying a Jeep Wrangler at Pellegrinos! Everyone were very nice knowledgeable and professional. Everyone that I talked too the day I bought my Jeep bent over backwards to help! THANKS! I only came in to get my 2008 Jeep Wrangler serviced and ended up buying a 2018 Jeep Wrangler with help from Jennifer! 👍

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Yes
May 03, 2019

"Worst service department ever"

- Challenger1

Drop my car off to have a recall done it’s at eight hours and no one touched it, nothing but excuses and lies how can you be a dealer and not even do a simple recall, and yes I did have an appointment

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Recommend Dealer
No
Employees Worked With
None of above
March 14, 2019

"I only went in for an oil change lol!"

- 25 Year Customer

Went in for an oil change on my 16 Jeep Compass. Saw my buddies, Steve & Anthony while checking out the Cars in the showroom. I asked how much the Compass had changed in design so Steve drove one up for me to see. (I was just killing time while my oil got changed. 😄) Boy had it changed! Loved it. Said my "goodbyes" and Anthony said that "I'd be back". Well, long story short, I now own a 2018 Jeep Compass! Been buying cars there for 25 years. No better, fairer, more "no hassle " dealership around. Nice guys, too! Highly recommend. Tell them "Sharon" sent you!

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Recommend Dealer
Yes
Employees Worked With
July 06, 2017

"SERVICE MANAGER ANDTECHNICIAN VERY RUDE!"

- WORD

Had to go in for service 3 times and my problem is still not solved. LADIES, please be careful when having your auto serviced especially when you have to take BACK in for service. Be sure to look at your service report where it has the In and out mileage of your vehicle. The 2nd time I took it back to be corrected the in mileage was 40 thousand miles over, because they FAKED the mileage failing to go out to read the correct mileage so they just lied and put the incorrect mileage on the report. They really know how to get over on a woman! Also the first time I called they were suppose to call me back, a week later still no return call. The second time the same thing, no return call! AGAIN THEY KNOW HOW TO GET OVER ON A WOMAN! No need to talk with the Service Manager (Jim), he refuse to listen to what you have to say by defending his tech, I found him to be VERY RUDE to women! He would not apologize for his tech telling a lie, and for putting a fake mileage reading in. My auto problem is still not solved! I will not go back to Pellegrino anymore, nor will I purchase or recommend anyone I know who is planning on purchasing a Jeep not to go to Pellegrino to purchase it.

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Recommend Dealer
No
Employees Worked With
Jim (service manager) & Mike
April 28, 2017

"Most efficient and honest lease experience. Thank you Rich!"

- Kitty

We leased the Jeep Cherokee from this dealership with Rich. It was one of the smoothest transaction. Everyone was very professional, knowledgable and honest. We were at the Cherry hill dealership the day before and had a completely awful lot experience. I reccomend this place to anyone

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Yes
Employees Worked With
Rich Leilyk
February 14, 2017

"Awful service and management experience "

- Awful Service

I bought a new car with less than 100 miles and had issues with the struts. In addition, my upholstery was never glued down and I didn't notice it until I left the lot. In addition there were other issues. Fan whining, and cluth pedel squeeking. I got a great deal on the car, $9K off asking price for a brand new car with 54 miles on it. However when I took it in for service, I was informed all my issues were repaired and it was time to pick up my car. They claimed to leave me a message but the never did. I had to call to ask what the status was. I live 2 hours away. I drove down to find not all my repairs were completed, conversely to what I was told by the service rep. They only told me to come down because although the car wasn't repaired, they couldn't let me keep the loaner car any longer. They said I'd have to return to the he dealership to compete the repairs. But I'd have to take back my car and they wouldn't let me keep the loaner. I than proceeded to say, I don't want to drive my car home unrepaired and it was inconvent for me to come back down, another 2 hours and I asked nicely to keep the loaner. Vince, the manager, then threatened to call the police on me for stealing a car. Absurd! Poor poor service experince. Poor management skills from Jim the service manager and Vince the sales manager. Never go to this dealership for service. You will get poor service from unqualified mangers who don't know how to speak to customers.

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Recommend Dealer
No
Employees Worked With
Jim, Vince
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