Pellegrino Chrysler Jeep - Service Center

I arrived at 10:25 (with my 2-year-old grandson) for an appointment at 10:30. The girl at the service desk, after finally deciding to look up and acknowledge my standing there, insisted my appointment was appointment at 10:30. The girl at the service desk, after finally deciding to look up and acknowledge my standing there, insisted my appointment was for 11:00. She said I should not have made it online and doing so should have bumped the time up, as they do not make appointments in half-hour slots. I told her this was not the case and had a text confirming my 10:30. She informed me I would now have to wait behind all of the 10am appointments, and gave me a bill for $79.00. I explained that there should be no charge, as I was entitled to 3 oil changes and this was only the 2nd. Finally, around 11:30, my car was taken to the work area. An hour and a half is a ridiculous amount of time for a standard oil change, only made worse by the rude and dismissive attitude of the girl at the front desk. As a side note, there was another lady sitting in the waiting area (also for a standard oil change). She has a 10:00am appointment and needed to return to work. When I left at almost noon, she was still waiting. Needless to say, she was not very happy at all and concurred that the front desk girl was obnoxious. More

My car was towed here and I was told it would be seen in a day or 2. It kept getting pushed back and pushed back until finally 5 days later they were able to look at it. It apparently took them only around a day or 2. It kept getting pushed back and pushed back until finally 5 days later they were able to look at it. It apparently took them only around an hour to fix the problem after it sat there untouched for 5 days. 2 days later and my check engine light is back on. They are unable to look at my car until another 4 days out, even though it was just there and already supposedly fixed. I need my car everyday for work, kids, etc. This is completely unacceptable. More

Excellent service. George the concierge who checks you in is the best. Timely service and service performed in a timely manner George the concierge who checks you in is the best. Timely service and service performed in a timely manner More

Great service and got the Jeep that I wanted. 100% satisfied! They took care of all my needs and concerns. 100% satisfied! They took care of all my needs and concerns. More

Patrick is wonderful and extremely knowledgeable. He is patient and answers all your questions and concerns. He is patient and answers all your questions and concerns. More

Great place two take your car for service, the people are very friendly, and helpful, I would recommend my friends 2 take there car there..keep up the good sevice.. very friendly, and helpful, I would recommend my friends 2 take there car there..keep up the good sevice.. More

Great Service and the team in your service department is ACES! They communicated with me every so often as I waited for the service to complete. Overall - 10 out of 10! ACES! They communicated with me every so often as I waited for the service to complete. Overall - 10 out of 10! More

Mike was the man and communicated the details well during the visit. Expensive cost for backup battery replacement. the visit. Expensive cost for backup battery replacement. More

Mike in parts was great to deal with when ordering my parts and over all great experience parts and over all great experience More

Jim Solomon and the dealership are great. They provide excellent service and are always ready to help in any way possible. They provide excellent service and are always ready to help in any way possible. More