Pellegrino Chrysler Jeep - Service Center

The Service department communicated in a timely manner and gave accurate info about the repair of my Jeep Cherokee. and gave accurate info about the repair of my Jeep Cherokee. More

This was my first service experience since I bought my new car, so I am going to reserve judgement. My sales experience was great when making the purchase, so hoping this was just a one time issue. I had new car, so I am going to reserve judgement. My sales experience was great when making the purchase, so hoping this was just a one time issue. I had to wait 2 hours for a simple oil change that was scheduled in advance knowing that I would be waiting for the car to be finished. I was the only person in the waiting area the whole time. They didnt appear overly busy, so not sure what the issue was, but they also didnt go out of their way to check on me and provide updates. So not a great experience, but again, hoping its a one time issue. More

The service people were helpful and explained repair issues. Dealership as well as manufacturer do not have some parts . Satisfactory service issues. Dealership as well as manufacturer do not have some parts . Satisfactory service More

Pellegrino lives up to their awesome reputation of family-friendly service. They make you feel like an important customer and allow patience, along with questioning for your decision-making process family-friendly service. They make you feel like an important customer and allow patience, along with questioning for your decision-making process More

Already submitted job was fully corrected and had to bring the van back. Jim Solomon was excellent though bring the van back. Jim Solomon was excellent though More

Little to no communication, had my jeep 5 weeks and supposedly only 8 hours in it, my dash cam shows differently. I'd love to know why the test driver was going thru my center console, I do have video supposedly only 8 hours in it, my dash cam shows differently. I'd love to know why the test driver was going thru my center console, I do have video footage of that along with him texting and driving. More

Great dealership. Service department do great work and the sales also are great. If you need work done on any jeep vehicle go to Pellegrino Chrysler Jeep all very pro Service department do great work and the sales also are great. If you need work done on any jeep vehicle go to Pellegrino Chrysler Jeep all very professional. More

Always a smooth experience with sales and service! Haven’t had to deal with parts yet but I’m sure it’s the same. Staff is very kind and efficient. Haven’t had to deal with parts yet but I’m sure it’s the same. Staff is very kind and efficient. More

Great job with everything. Highly recommend this dealership. We will be going back. Great customer service Highly recommend this dealership. We will be going back. Great customer service More

This has been the most frustrating experience I ever had buying a car. If you plan on buying a using vehicle from this location and its not a Jeep Chrysler or Dodge don't waste your time. The used sales man buying a car. If you plan on buying a using vehicle from this location and its not a Jeep Chrysler or Dodge don't waste your time. The used sales manager, Anthony, will down play anything you point out on the vehicle as a "character flaw" and remind you over and over that you're buying a used vehicle as if you can expect them not to fix things. When I purchased my vehicle it was promised to me that minor scratches and dents would be fixed prior to me purchase. On the day of purchase, May 11th, nothing was done and I was told the weather was a factor since it had to be perfect weather in order for it to be completed. I took their word for it as they said when I bring it in to have what was in writing to be completed they will take care of everything in one day and even promised a loaner vehicle. Week after week it got postpone until May 30th. I took it in the day before only to find out there was no loaner vehicle as promised. Annoyed but didn't make a big deal I made the arrangements. I even double checked to make sure everything was being done at once as promised which I have text that confirmed it will. Minor scratches and dents removed along with what was in writing, all was confirmed it will be completed. The next day I picked it up and before I got to look at it was told their dent guy was injured and is waiting to heal so they will have to bring me back in to complete. I thought to myself no big deal I'll bring it in again not their fault. When I looked over what was in writing to complete was done to my satisfaction. When I looked around the vehicle in regards to the scratches nothing was done. I was told by Anthony, the sales manager, his scratch guy looked it over. The vehicle was dirty nothing was looked over. I started to point out all the scratches again in frustration Anthony walked with me around the vehicle and I showed him both the scratches and dents again. He turned to me and my wife offered to make it right promised that his dent guy and scratch guy will be there on the same day to get this done and will give me a loaner vehicle next time since this has been on going. I shook his hand taking his word for it thinking they would do right by this. Since that last encounter with them I had to be the one messaging weekly requesting updates. Every week i was told something different either their dent guy was sick or because the weather it wont work out. Last week I asked if I can just get this done somewhere else and be reimbursed. I was told give us to Monday and we will reach out to you with a date on when to bring it in this week. Well today is Monday June 24th and I have not received no form of communication regarding this matter. SHAME ON ME that I took their word for something I should have made them put in writing. I tried to give the benefit of the doubt but it seems I'm being put on the back burner once the sale was made. "Our People Make The Difference" is the dealership slogan and the only difference was that they make promises they cannot keep. I thought they would have sent me to another Pellegrino location since this one location only uses one dent guy and one scratch guy to cover all their used inventory. I hope one day soon they can make this right but since I bought a used car here does not seem to be a sense of urgency to assist me in anyway. More