Pellegrino Chrysler Jeep - Service Center

Always great service and friendly people. Easy to make my appointment & I’m in and out no problems. Easy to make my appointment & I’m in and out no problems. More

I bought a 2016 Jeep Wrangler Sahara with low miles Bobby and some of the staff took care of us and the service was great. I would def go thru Pellegrino's again for another vehicle in the future. Bobby and some of the staff took care of us and the service was great. I would def go thru Pellegrino's again for another vehicle in the future. More

Service coordinator was nice and pleasant. However, I was there for an oil change and tire rotation. I noted to the service coordinator that the driver side front tire was low on air. She a However, I was there for an oil change and tire rotation. I noted to the service coordinator that the driver side front tire was low on air. She assured me that they would check the air in all tires. I picked up the car and noted that now the driver side back tire was low on air (I assume when the tires were rotated the front goes to the back). She assured me that I would have to drive 10 - 15 miles and it would reset. I've driven well over 15 miles and the back tire is still low. So it's my guess that the service tech did not check the tire pressure (which I don't understand because on the dash clearly sends you an alert). Also, the car was dirty when I got into it. Seems like there was ash-like substance all over the dashboard. Disappointed in service dept. Unfortunately, I bought the oil change for life package. Also, when I dropped car off I was told I would have to pay for the tire rotation. I noted that I still had a tire rotation left from the 'Jeep Wave Program'. Had I not mentioned anything, I probably would have been charged. Please note I did not work with a Jim Solomon. The service coordinator I worked with was Brenda Boody. More

Great service as always, they had me in and out as promised. Service team is awesome. promised. Service team is awesome. More

The service tech was excellent she treated me with kid gloves and made sure that my car was near the door so I could get my handicap scooter on it. gloves and made sure that my car was near the door so I could get my handicap scooter on it. More

Once again, I had an outstanding experience purchasing my new Jeep Grand Cherokee from Pellegrino Jeep, thanks to Patrick! From start to finish, Patrick provided excellent service, making the entire process new Jeep Grand Cherokee from Pellegrino Jeep, thanks to Patrick! From start to finish, Patrick provided excellent service, making the entire process smooth and stress-free. He was knowledgeable, attentive, and went above and beyond to ensure I was completely satisfied with my purchase. The delivery of my new car was seamless, and I couldn't be happier with my decision. If you're looking for a great car-buying experience, I highly recommend visiting Patrick at Pellegrino Jeep! More

This has been quite a mess. Paid upwards of 2600 dollars on service with the dealership charging me for warped rotors which should’ve been covered by extended warranty purchased Paid upwards of 2600 dollars on service with the dealership charging me for warped rotors which should’ve been covered by extended warranty purchased with vehicle. Replaced rotors, tires and breaks, yet when vehicle was received, it had a loud grinding noise on the rear wheel. I imagine they never drove the vehicle upon replacement of parts. They have kept the vehicle for 8 days with no end in sight. Initially I was having to Uber when told the vehicle was going to be ready for pickup (twice). No refund offered. Finally dealership offered rental car. The only good thing about this is the people are super nice, other than that, I am not happy and doubt I will be back, that’s to either purchase or service. More

When I arrived I was told I would be their most of the day. They had the work done in 3hrs. Great job service Dept. day. They had the work done in 3hrs. Great job service Dept. More

My first time here. Everyone was professional and nice. They went above and beyond! I’ll be back. Everyone was professional and nice. They went above and beyond! I’ll be back. More

Poor communication from the service department. I have been a valued customer for over 15 years, Brenda wasn't responsive to my questions and concerns. I called her to get updates on my car. Her re I have been a valued customer for over 15 years, Brenda wasn't responsive to my questions and concerns. I called her to get updates on my car. Her response to me was unacceptable and unprofessional. I am looking for another shop to service my car, More