Peltier Kia Longview

Superior Service Crown Kia of Longview Service Dept always takes care of my vehicle, no matter the need. They are timely and efficient. I’ve never missed an appt sched Crown Kia of Longview Service Dept always takes care of my vehicle, no matter the need. They are timely and efficient. I’ve never missed an appt scheduled following a service appt. More

Car buying experience I was able to get my son in a new car for a great price. It was a stress free buying experience and was able to get it all done in a matter of hours I was able to get my son in a new car for a great price. It was a stress free buying experience and was able to get it all done in a matter of hours More

Awesome I had nothing but good service, Cody was every thrill and understanding he has gone the extra mile of the way to satisfied your visit. Thanks, service I had nothing but good service, Cody was every thrill and understanding he has gone the extra mile of the way to satisfied your visit. Thanks, service department for a job we done. Lorene More

Awesome buying experience My dealer(Shannon) and her coworker was awesome. They treated me nice and with respect. They got me into the exact car that I was looking for, color a My dealer(Shannon) and her coworker was awesome. They treated me nice and with respect. They got me into the exact car that I was looking for, color and all. Thanks for the awesome service. I look forward to future business with your dealership. More

Horrible experience Took my car in for an oil change. Asked that they not touch my rims because the last time they messed with my rims they put the lug nuts on too tight. Took my car in for an oil change. Asked that they not touch my rims because the last time they messed with my rims they put the lug nuts on too tight. When I got my car back it was shaking and pulling to one side. I took the car back. I also noticed scratches on 2 rims. The guy at the service desk insisted that no one messed with my rims and also said that the rims were scratched when I dropped off the car. After arguing with him he agreed to ask the service tech if he touched my rims. Turns out the service tech rotated the tires on one side then realized that he wasn’t supposed to touch the rims so he didn’t rotate the other side. He still insisted that the rims were scratched when I dropped off the car. My husband went inside the dealership to talk to the manager because he knows that my rims weren’t scratched. The manager argued with him and told him that if we were so unhappy that we didn’t have to bring the car back. This really upset me. We weren’t looking to get anything for free or at a discount. We just wanted them to acknowledge that they damaged my rims and that they need to hold the service techs to a higher standard. They did put the tires that were rotated back they way that they were supposed to be, but there is still shaking that wasn’t there before I took it to them. Now I feel that I have to take my car somewhere else to find out what is going on. I would really prefer to take my car to the dealer, but how can I feel comfortable doing that? When I had a complaint all they did was try to defend themselves and eventually told me not to bring my car back. What kind of customer service is that? I am really disappointed. I have only had my car serviced at this dealership since the day I bought it brand new from them and the first time that I complained about something this is what happened. More

Steering issues I had a problem with the steering. When I first carried it in Cody told me there was a recall that may fix the problem. After they replaced the recall I had a problem with the steering. When I first carried it in Cody told me there was a recall that may fix the problem. After they replaced the recalled part he had me to take it and see if it had fixed the problem. It didn’t, so I called back and he ordered the part that was needed. When the part came in I took it back in and after 2 hours he came and told me he was putting me in a loaner because it was taking longer than expected. They replaced my steering column and fixed the problem. I was really impressed with Cody Stansbury the Assistant Parts Manager. He even had it detailed for me. Thanks Crown Kia! More

DO NOT BUY A CAR FROM THESE PEOPLE This dealership used every sleazy sales tactic in the book, including adding “dealer rebate” to quoted price, so they could show it being taken off pr This dealership used every sleazy sales tactic in the book, including adding “dealer rebate” to quoted price, so they could show it being taken off price, and “bait and switch”. More

Tire pressure sensor issue They fixed my car as quickly as possible. They got the issue fixed correctly the first time. The amount I paid for the new tire was a good price. They fixed my car as quickly as possible. They got the issue fixed correctly the first time. The amount I paid for the new tire was a good price. More