Peltier Kia Longview

Slow, uncooperative, hypocrites My mom and I visited Crown Kia of Longview. They promised over the phone many things such as a full payoff of her truck and my kia (which I bought fro My mom and I visited Crown Kia of Longview. They promised over the phone many things such as a full payoff of her truck and my kia (which I bought from them! Once at the dealership they offered my mom 10k less than what she needed and told her how nice her truck was. They told my mom the deal she got on her truck was highway robbery... Let’s just say the deal didn’t go through and she still owns that truck. On my car they offered me less than what I was promised but I went upside down on my car and bought a Chevy from them. Needless to say they put my car up for sale for more than what I paid for the first time with 40k more miles, and priced it 8k more than what they gave me for it (after telling me it will be hard to sell, needless to say I had many aftermarket features on it, wheels, window tint, touchscreen radio, back up camera etc.) now it’s been 3 months since I’ve had my truck and I haven’t received any paperwork on it, “it’s in the mail” nor I have I received my actual plates, “the states behind” And when I did my down payment they charged me 4K downpaynent rather than only 2k and said that they would give me my money back ONLY if I had proof. More

Polite service manager The service manager was very polite. He treated my not long after I came in. He went out of his way to find out how many cars were befor me and gave m The service manager was very polite. He treated my not long after I came in. He went out of his way to find out how many cars were befor me and gave me an idea of how long it would take for my car to be serviced. More

Quick service We had a 10:30 appointment for an oil change and it was done quickly and efficiently. They looked over the car and spoke to us about a problem that co We had a 10:30 appointment for an oil change and it was done quickly and efficiently. They looked over the car and spoke to us about a problem that could be coming up. More

30,000 mile service Servicemen were all polite and helpful. Cody patiently took time to explain the process to me, and the importance. A very nice loaner car was provide Servicemen were all polite and helpful. Cody patiently took time to explain the process to me, and the importance. A very nice loaner car was provided so that busy day was not interrupted. Service department went above and beyond to make this as easy as possible for me. More

service As always the service is outstanding. The people are very friendly and helpful. I have gone here since the bad experience I had at the Tyler store a As always the service is outstanding. The people are very friendly and helpful. I have gone here since the bad experience I had at the Tyler store and they do outstanding and friendly service for me and others. More

Excellent service maintenance rendered. Good dealership awareness in regards to reminders of service warranties due.Great service rendered at time of appointment for checkup.Very courteous p Good dealership awareness in regards to reminders of service warranties due.Great service rendered at time of appointment for checkup.Very courteous people to work with that are job knowledable. More

Service The people in the service department has always been friendly & helpful. I pull up & one of them comes right to me to help me. I have never encountere The people in the service department has always been friendly & helpful. I pull up & one of them comes right to me to help me. I have never encountered anything but friendliness with the service department. More

2nd Trip, Still not fixed I have spent the past 2 Friday afternoons in the waiting room and a door lock is still not fixed. I also got an oil change the first week, but had to I have spent the past 2 Friday afternoons in the waiting room and a door lock is still not fixed. I also got an oil change the first week, but had to ask for the return mileage sticker when I returned the second week. Also on the second week, my tire light came on and I was told that would get looked at. Tire light is still on, and now the door with the electric lock not working also now will not even open. I guess I will find out more when I return for my third visit, but not overly impressed right now. I spend an hour total driving to and from each time. Really eats up my time when I should be taking care of other business. More

Friendly people GREAT service These employees from the dealership is the friendliest and the service people are so helpful by far. I would use the dealership always. THANK YOU GU These employees from the dealership is the friendliest and the service people are so helpful by far. I would use the dealership always. THANK YOU GUYS AT THE LONGVIEW, TEXAS KIA DEALERSHIP. KEN More

Friendly, timely and professional! My experience with the service dept was undeniably the best I've ever had with any dealership. These guys have customer service perfected! I wled into My experience with the service dept was undeniably the best I've ever had with any dealership. These guys have customer service perfected! I wled into the service center on 10/13/18 without an appointment, in need of an oil change. Unfortunately, they were so busy they didn't have an opening for my service needs on this day. Due to my work schedule I wasn't going to be able to return any time soon. Mr. Wes then offered to pick up my vehicle from work, bring it to the dealership for servicing and then deliver back to work. This was the best offer I've ever had with a dealerships service dept. They were extremely courteous and friendly. They notified me when they were on their way and when they were just a few minutes away so I could meet them. I can't thank them enough for this! I recommend Crown KIA to anyone and everyone! More