Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Peltier Kia Tyler
Tyler, TX
192 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 192 reviews
February 23, 2024
I just had my 2014 optima worked on due to a failure in the motor. On the phone they told me that the motor replacement would be a warranty through KIA and that I would be getting a new motor. My door has the motor. On the phone they told me that the motor replacement would be a warranty through KIA and that I would be getting a new motor. My door has been broken for months now because of the cheap plastic parts KIA uses and the service manager Steven asked if I'd like an estimate to replace whatever was broken and I thought sure because surely it couldn't cost more than 150$ to fix. He sent me a picture of the quote for fixing the handle and to my astonishment it was going to be 929$ to fix it so I declined the repair. Well when I went to go pick it up I was hit with 175$ diagnostic fee for the door since I didn't want to have it fixed. I was not made aware over the phone that there would be a diagnostic fee only that he could get me an estimate which was actually supposed to be the next day after he told me my motor was covered under warranty because KIA can't make a reliable motor. So I argued back and forth about it because if I had known about the diagnostic fee I wouldn't of approved the estimate. I ended up getting it payed for and left. While putting stuff in my passenger seat getting ready to head home for the day I find a footprint in the seat from someone stepping on it. I've scrubbed it and it still won't come out. Why would a service tech step on the seat without putting something over it. I will not be having my car worked on here anymore unless for recalls or waranty work nor will I ever buy another KIA. More
by Roburt Fountain
Employees Worked With
Service Department
Helpful February 16, 2024
Spencer took great care of me in the service department. His care, concern, genuine courtesy and shining personality was exemplary. Thank you, Spencer, for making me feel welcomed and well taken care of. I' His care, concern, genuine courtesy and shining personality was exemplary. Thank you, Spencer, for making me feel welcomed and well taken care of. I've witnessed this gentleman's outstanding character more than once. More
by sandradeshonbailey
Employees Worked With
Spencer
February 14, 2024
This dealership was responsive to my needs. They listened to my problems and reacted positively to correct them. I enjoyed working with Stephen. He was polite and reacted positively to my ne They listened to my problems and reacted positively to correct them. I enjoyed working with Stephen. He was polite and reacted positively to my needs, More
by rrhoads3
Employees Worked With
Stephen in Service
February 06, 2024
Weasley was awesome. He worked with us n got us the dream car for us that fits our family. He explained everything very well. Orlando was also amazing in the finances sid He worked with us n got us the dream car for us that fits our family. He explained everything very well. Orlando was also amazing in the finances side. He explained all the documents and made everything move smoothly. More
by trinanorris1993
Employees Worked With
Weasley
February 06, 2024
This is the 3rd vehicle purchased from Peltier Kia, with Adrian H as our sales agent. He definitely deserves a bonus as hard as he worked to make the sale happen WITH NO PRESSURE! Service Department is gr Adrian H as our sales agent. He definitely deserves a bonus as hard as he worked to make the sale happen WITH NO PRESSURE! Service Department is great as well. More
by cldawson65
Employees Worked With
Adrian Harris, , Joshua Erwin
February 04, 2024
Friendly, polite, attentive, professional, considerate, welcoming, courtesy, understanding, thorough, apologetic, integrity, truthful, accommodating, clean, outstanding. welcoming, courtesy, understanding, thorough, apologetic, integrity, truthful, accommodating, clean, outstanding. More
by rndebbie
Employees Worked With
Arsenal Area "Ochoa"
February 01, 2024
I keep getting disappointed on the reps that wait on you when you drive. They are all young except for the one (Adrian) that used to wait on me. These young ones really don’t know how to explain things to when you drive. They are all young except for the one (Adrian) that used to wait on me. These young ones really don’t know how to explain things to you it’s like they are trying to make a sale (which maybe they are) maybe they are in training. They still don’t have the recall part in and it was 2023 when I received the letter from KIA . I like taking my car to KIA and have the Kia part in my car. I hope that is what they are doing,if not I am getting ripped off. I did buy my car brand new and want to get it for at least another year. Every time I go over I leave upset with them!! More
by crisslermt
Employees Worked With
Christopher
January 23, 2024
I took my Kia soul to the Peltier service department. My check engine light came on and then went off so I have them check it out. Adrian check me in had me to sit in the waiting area and started working My check engine light came on and then went off so I have them check it out. Adrian check me in had me to sit in the waiting area and started working on the car. Thank you Adrian. More
by mawmawdee46
Employees Worked With
Adrian
