Peltier Subaru - Service Center

Got a bad taste in my mouth when we went to look at a Subaru for purchase. The salesman was really pushy and trying to get pricing out of us so he could then jack up the price. And he did. After we purch Subaru for purchase. The salesman was really pushy and trying to get pricing out of us so he could then jack up the price. And he did. After we purchased from the Rockwall Subaru (FANTASTIC EXPERIENCE!!!!) we could see what the Peltier tactics were. Shady. We had a needed repair so we took the car to Peltier. The communication was terrible. We took the car in on a Wednesday, and were told that they may have to order a part but that we would have the car on Friday. We heard nothing and called them numerous times to be told that they didn't know who are service agent was, or he's out but will call back (never did), or that he was busy. THE NEXT WEDNESDAY we had not heard from them, and finally just went there. The car was done. We were handed the keys and someone said "it's out there," pointed, and that was it. There was no mandatory walk around to assess the issue in the beginning, and there was no explanation as to what they did or didn't do to the car. Nobody apologized the 5 times we called them. Interestingly, we had a similar experience at the Kia Peltier. No communication at all. Everything was fine with our car, just routine checks and I got the car back and there was suddenly some weird horrible scraping noise when I turned the steering wheel. I took it right back in and they told me I would have to pay them $150 just to look at it and then more if they need to repair it. The monopoly they have here in Tyler makes them cocky and they know they can do anything, charge anything, and can get away with it. There's no other Subaru dealership to do the mandated maintenance checks unless you drive to Rockwall...which we will be doing next time. Not putting up with shady dealings. BAD! More

Service dept lost as to how I am to get my 2 free years of service, had to pay almost 150 dollars for something that should have been covered. Service said they would refund the money in 2 weeks, still wai of service, had to pay almost 150 dollars for something that should have been covered. Service said they would refund the money in 2 weeks, still waiting More

The company lacks communication skills and professionalism. They don’t seem to care about people. It’s just a job to them. Since I bought my Subaru from them the service has been poor. professionalism. They don’t seem to care about people. It’s just a job to them. Since I bought my Subaru from them the service has been poor. More

Peltier Subaru Scheduling and Maintenance Team: EXCELLENT coordination and support of the customer's need for reliable and safe transportation. EXCELLENT coordination and support of the customer's need for reliable and safe transportation. More

The work that was performed at this dealership seems to be good work. We had our seal to our driver window replaced due to gumming and not allowing window to roll up freely. The communication is not the be be good work. We had our seal to our driver window replaced due to gumming and not allowing window to roll up freely. The communication is not the best but once you figure out who you talk to get things done and you’re not in a hurry then you kinda know what to expect. More

Excellent service, very professional. Glad to know that there is a reliable dealership that can take care of my needs for my Subaru Forester that’s close to my home. Glad to know that there is a reliable dealership that can take care of my needs for my Subaru Forester that’s close to my home. More

Having only dealt with the repair side of Peltier Subaru, I can say that I am pleasantly surprised by the friendliness and concern exhibited by the service writers. Top notch for sure. Each of my visits ha I can say that I am pleasantly surprised by the friendliness and concern exhibited by the service writers. Top notch for sure. Each of my visits has resulted in complete satisfaction and surprisingly. at a cost lower than estimated. More

Tried to sell me crap I didn't need, but what I needed they performed well. I Still need to put my cabin filter in! they performed well. I Still need to put my cabin filter in! More

Great service all around! It’s like having your car serviced by a friend you can trust while you’re sitting at their home. I have never, in over 50 years of car ownership, had It’s like having your car serviced by a friend you can trust while you’re sitting at their home. I have never, in over 50 years of car ownership, had a better service experience! I wish I had been a Peltier customer many years ago. More

It was a struggle initially getting parts and coordinating schedules and appointments but the did fix everything and went above and beyond to make everything right so that made me very happy coordinating schedules and appointments but the did fix everything and went above and beyond to make everything right so that made me very happy More