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Penn Auto Group

4.8

95 Lifetime Reviews

1211 Hanover Ave, Allentown, Pennsylvania 18109
Call (610) 674-4000

95 Reviews of Penn Auto Group

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August 14, 2017

"Amazing and refreshing"

- Big Matty

Paul is a people person. He is easy to get along with, and extremely helpful. His customer service pretty much secured Penn Auto as my go to place for all my needs when it comes to machines that go "Vrooom". :) This is a man who knows his cars, and has extensive automotive knowledge. Recommended A+++. Did not make a purchase yet, but thanks to Paul I am on the right path.

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Recommend Dealer
Yes
Employees Worked With
Paul Steiner
August 13, 2017

"Best tech in the area"

- C.Humanick

The service and dedication by Paul succeeds any I have ever experienced he's really is the best man for the job. I would highly recommend Paul to anyone looking for a exceptional quality and knowledge of the auto industry.

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Recommend Dealer
Yes
Employees Worked With
Paul Steiner
August 13, 2017

"Excellent "

- Jared

I trust Paul's technical knowledge. His customer service refreshing. I would highly recommend Penn Auto Group in part because Paul Steiner is there performing excellent service.

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Recommend Dealer
Yes
Employees Worked With
Paul Steiner
August 12, 2017

"Excellent customer service "

- Mollysmom453

Very friendly and helpful! Brought my car into service, Paul went out of his way to ensure that I knew exactly what was going on with my vehicle. Was very honest and helpful!

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Recommend Dealer
Yes
Employees Worked With
Paul Steiner
June 20, 2017

"Difficult is an UNDERstatement"

- AndyB12

I gave 1 star for Pattie, because she at least was pleasant when selling the car. However, EVERYTHING else thereafter was TERRIBLE! I live in MD, so the drive is about 2 hours away which is not bad, but on the way back down after purchasing the car, the check engine light came on, the sunroof leaked from the rain, it took a month and a half to receive my title with a temporary registration because the car did not pass a MD inspection, in between negotiating car repairs, one of the employees who set up all of the repairs was fired and we did not get anything we were promised, no one knows what they are doing and everyone is SO unprofessional. They are also affiliated with Star Auto Mall so if you have either in mind, DON'T!! & now that the car was totaled and I thought I would be done with this dealership for the rest of my life, here come the unprofessional, unknowledgeable employees to make paying off the car 50 times more difficult than it should ever be. Again, Patti was great, EVERYONE else sucks.

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Recommend Dealer
No
Employees Worked With
Patti, Edna, Sarah, Sergey
Aug 03, 2017 -

Penn Auto Group responded

Sorry about your past experience. My name is Tony Rice I am the new General Sales Manager here at Penn Auto Group feel free to call me at my direct extension 610-674-4009 to help rectify any issues you may have. Tony Rice

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