Penn Toyota

Horrible place with terrible customer service! I bought my 2013 Prius there. It was by far the worse experience I had in all my years of buying vehicles. The finance guy was a complete jerk. Wanted I bought my 2013 Prius there. It was by far the worse experience I had in all my years of buying vehicles. The finance guy was a complete jerk. Wanted to negotiate in bad faith from the start. He wanted to sell me an extended warranty and if didn't buy it he was going to up the price of car. xxx? I should have walked out right there. He also proceeded to mess all the final paperwork up. All the math was wrong but in his favor a course. I had to come back because the paper work was so bad. The next day after signing and driving away with the car I reviewed the paper work better and realized that he over charged me by $500. I had to drive over to them and get a refund. Their service department sucks. Long wait times and they will rip you off. Don't ever buy a car there please do yourself that favor. They have diagnostic fee of about $120. So if you decide that you can't afford the work. ..guess what $120 for them. I paid $200, for $59 headlights plus two hours wait. Never again... Stay away!,,, More

They will not give me my $1000 deposit back! Worst experience ever! Moved to connecticut, read some reviews that said its the best dealership within driving distance, and stupid me believed it. R Worst experience ever! Moved to connecticut, read some reviews that said its the best dealership within driving distance, and stupid me believed it. Rented a car, drove 2 hrs to get there and saw an FJ Cruiser I really wanted. Showing commitment, I put down $1000 downpayment, and in the meantime, they were going to figure out a payment plan. Unfortunately, I was not approved (I am Canadian and do not have credit history in the States), so I sadly had to withdraw from purchasing the car. I asked for my refund back… It has been THREE WEEKS! Every time I call to ask about my refund, I now can expect a series of things to happen. 1) The financing office will tell me it has never been processed when my dealer said he did it. 2) My dealer will tell me that he will make sure it happens; guess what it still has not happened, and probably never will with his lying face around. 3) the manager says he will take care of it… you guessed it… they didn't do xxxx. 4) they will put you on hold for 20 mins, then tell you they will call you back… hey, it's been 2 days and no one has called back. They are liars, they are cheaters and they are lazy. I don't even know how people gave them 5 stars, 1 star seems too much for them. It shouldn't be that hard to process a refund that is rightfully mine… and I wanted the car to begin with… it's their xxxxxxxx system that rejected me. I will be as annoying as they are, and call every day, until I've had enough, then I will drive down there, make a scene, and make sure I get my refund back, and any customer in that store will not buy a xxxx thing on that day. Don't get me wrong, Toyota is awesome, it is just that Penn Toyota specifically sucks at life. Rant done! More

Disgusting Made an appointment here becaus it's so close to home. Took my car in for them to look at my tired. They told me my tire would have to be replace Made an appointment here becaus it's so close to home. Took my car in for them to look at my tired. They told me my tire would have to be replaced and it would be $240 on the spot. They wouldn't show me the issue on my old tire or give me any paperwork stating what the issue was. Refused to pay them $240 and I'm still driving around on a donut More

Saved Me From Making a Huge Mistake Penn Toyota was my last stop on searching for a Toyota Camry SE. I searched local and abroad and was about to purchase one from a car rental company. Penn Toyota was my last stop on searching for a Toyota Camry SE. I searched local and abroad and was about to purchase one from a car rental company. In the final hour I contacted Justin who immediately worked on my request, worked out an excellent price with EVERYTHING I wanted. And within 2 days I picked up my car. I truly thank him and his colleagues for everything. Penn Toyota is great. I will definitely deal with them again. More

Outstanding customer service While waiting for my car to be service I realised I had not given the ticket to the service agent. Ms Shereza Rahaman saw me with the ticket and aske While waiting for my car to be service I realised I had not given the ticket to the service agent. Ms Shereza Rahaman saw me with the ticket and asked if I was been helped. I explain the situation and she right away give me her assurance they will try there outmost best to have my car ready . She offered me coffee and computer access .I was very please with her. More

Always read the negative reviews first! The previous review about the minimum 2 hour wait is so true! I have never gotten out of there in less than 2 hours. Scion website says oil change E The previous review about the minimum 2 hour wait is so true! I have never gotten out of there in less than 2 hours. Scion website says oil change EVERY 7500 MILES. They must not sell many scions because they insist on doing the oil change at 5000 miles for synthetic oil. Why is this a problem you might ask? Its not if they ACTUALLY do the oil change BUT THEY DONT! THE MECHANIC ACTUALLY TOLD ME THEY ONLY CHANGE IT EVERY 10,000 MILES FOR SYNTHETIC OIL! That means instead of getting three oil changes under their 25,000 free maintenance plan you only get two actual oil changes. At 5,000 miles, 15,000 miles and any 25,000 miles there is no oil change. SO WHY AM I STILL SITTING THEIR FOR AT LEAST TWO HOURS AT THOSE MAINTENANCE APPOINTMENTS? You should see all the people sitting for their cars to be serviced. They all have angry looks on their faces. And by the way, appointment or no appointment, its a two hour wait. More

Best experience! Today I bought a brand new 2015 corolla Le. Justin my salesman was very professional made sure all my needs and wants was their for me. Also Justin ma Today I bought a brand new 2015 corolla Le. Justin my salesman was very professional made sure all my needs and wants was their for me. Also Justin made sure my monthly payment was what I could oford because that's what was a deal breaker. He also gave me all weather mats. I will and 100% deal with Justin and penn Toyota again in the future. Me and my husband are so happy :) More

If you want your Toyota to last, have it serviced here. I have found the sales people and the service department to be outstanding. I purchased a Prius from Penn Toyota in 2001, traded it in for a new Priu I have found the sales people and the service department to be outstanding. I purchased a Prius from Penn Toyota in 2001, traded it in for a new Prius in 2005, and then traded that in for a used 2012 Prius plug-in in 2014. I also bought a used 2001 Sienna in 2004. Each time the sales people were knowledgeable and friendly. [While all the sales people are very good, I found Joni Glantz to be superb.] I do all my servicing here, because it is done right. Jimmy Miga, the service manager knows me, and he knows my cars. The waiting area is clean, well-lighted, with free coffee and comfortable furniture. While the cost of service at a dealership may be more than at a local gas-station, I have confidence that the service department here knows these cars, and it is worth paying for quality work. They have never tried to push me to buy a more expensive car than I wanted, or to have service work I didn't need. I like the way they treat me, and I like the way they treat my cars, so it is worth going here, despite the fact that there are other Toyota dealers closer to me. More

Best place to purchase a vehicle This place is the best dealership I have ever dealt with. There pricing can't be beat and there service department is excellent. I love this place and This place is the best dealership I have ever dealt with. There pricing can't be beat and there service department is excellent. I love this place and strongly recommend it to anyone. Theresa Caruso More

Joni Glanz is thebest My wife and I were about 2 miles away on Sunrise Highway from a GM dealership.For some reason I said to my wife let's stop and have a cup of coffee.As My wife and I were about 2 miles away on Sunrise Highway from a GM dealership.For some reason I said to my wife let's stop and have a cup of coffee.As we talked I mentioned that before we left for Fla in Jan we had talked to Joni Glanz at Penn Toyota and that she had been so nice that she deserved a chance at our business.Joni did not let us down and two hours we signed a lease on a 2015 Highlander which we picked up today.Anyone looking for a Toyota should call Penn Toyota and ask for Joni Glanz .Believe me she is a credit to her profession and what's right about the car business.Morris Sutton Finance and Frank Ubiarco were also very pleasnt and helped to enhance our buying experience Rudy Miller Bayside Ny More