Penn Toyota

great service!!! wonderful people!!! Mr. LONG and ALI from the shop went above and beyond their job duties to make my visit to Penn Toyota great! ALL the staff I met today was extremely f Mr. LONG and ALI from the shop went above and beyond their job duties to make my visit to Penn Toyota great! ALL the staff I met today was extremely friendly! Thanks! More

This place is very dishonest. I gave in my 3 keys when i leased my car. They delivered 3 separate times that day and each car gave me problems. One was grey, one was black, and one had a spoiler. They chang leased my car. They delivered 3 separate times that day and each car gave me problems. One was grey, one was black, and one had a spoiler. They changed the car so many times i decided to just pay the extra monthly fee and take the one with the spoiler. After 3 months (without any notice) they contact me saying one key is missing (even though on the odometer report it says 3 keys were handed in) and they are charging me $271. I dealt with Joe at the dealership. He is a middle aged man that knows almost nothing about the cars there and makes frequent mistakes. His manager Tony cursed us out for not being happy with the mistaken vehicle they delivered to us that day. Ray the manager of the shop did not help at all as he was "too busy to deal with a customer". I highly suggest you do not deal with this dealer as there are much better Toyota dealers in the area that will offer you the same thing. More

Purchased Toyota Sienna. Price was OK. David Salkin lied to us. He stated the keyless entry remotes only came with car if we also purchased an alarm from him. The keyless entry remotes are clearly li lied to us. He stated the keyless entry remotes only came with car if we also purchased an alarm from him. The keyless entry remotes are clearly listed as a standard feature with the automobile. I found them in the glove box. He then frantically looked for them but could not find them. When I asked him what he was looking for he said he dropped his comb. Did he drop them in the glove box and rear compartment. I caught him in a lie. Then when I showed him the list of standard features he said he did not realize it. They were trying to get me to pay for an alarm I did not want. STEER CLEAR OF THESE THIEVES. I spoke to the manager but he was no help. Also, about two months after bringing the car home I realized one of the hub caps was different than the others. When I brought this to their attention they said I must have changed it. I had a terrible experience with Penn Toyota. More

I went to pick up a car part I ordered. The attendant was on the phone. When he finished his call he asked me what i wanted. I told him and as he began to type he got a phone call. (By the conversation was on the phone. When he finished his call he asked me what i wanted. I told him and as he began to type he got a phone call. (By the conversation I could tell it was a new call, not related to his previous call). He helped the person on the phone for a long time and left me there waiting like a second class chum. More

Had a positive initial experience. Jeff acted in a professional manner and helped guide me through the leasing process which can be complex and misunderstood. professional manner and helped guide me through the leasing process which can be complex and misunderstood. More

From the moment we stepped into the dealership we were treated in a friendly,courteous,and professional manner. We already knew the Camry we were looking for based on our online research. James Clemmons w treated in a friendly,courteous,and professional manner. We already knew the Camry we were looking for based on our online research. James Clemmons was our sales person and we sat with him as he confirmed the details of this particular car. After this initial conversation, James took us to see the car and go for a test drive. He sat with us in the car afterwards and reviewed all the features of this fully loaded 2011 Camry XLE, including how to work the Navigation, heated seats, Bluetooth etc. The lens on the passenger side running light was broken and he assured us that it would be replaced before sale as this car had just been received off lease that week. We also were interested in the certified 12mo./12000mi. bumper to bumper extended warranty which we got at a very good price. Our other concern was that the car only had one available key which was a deal breaker for us. We had to wait a few days after agreeing on this car but eventually James was able to provide us with two sets of keys plus an additional "valet" key at no extra charge. Our overall experience,regarding price, service and attention to detail was excellent! Thank you James! More