Penn Toyota

I have leased 4 cars from Penn Toyota in the past 4 years. They have been very courteous and very helpful every time I have visited the dealership. When it has been for service or another matter they years. They have been very courteous and very helpful every time I have visited the dealership. When it has been for service or another matter they have always have helped with any problem. I would recommend this dealership to all my friends. More

I am very happy with my 2012 Camry SE, and this was enhanced by my experiences buying it. I thought I knew the car I wanted, and Robert Piraino was able to take the only Camry SE they had in stock with enhanced by my experiences buying it. I thought I knew the car I wanted, and Robert Piraino was able to take the only Camry SE they had in stock with a 4 cylinder off the showroom floor so I could test drive it and confirm my choice. He took time to go over options which I said that I probably would not want, but wanted to check out anyway, which was important to me: I was making choices on what I would be driving for many years, and that was respected. Robert was professional, knowledgeable, understanding and friendly, which are very important qualities when an expensive purchase is being considered. Our price negotiations were honest and forthright, and I was satisfied with the cost. The model car with the color and options I wanted, which I thought might be hard to get and I'd probably wait a few weeks for, was available sooner than I had thought possible: in the next delivery, the next day! I half joked that I might hitch-hike to pick-up the car since I doubted any neighbors would be around, and Robert immediately offered to pick me up at my home (and meant it, but a neighbor did drive me). I thought I would just pay, finish paperwork and take the keys, but Robert took a bit more than an hour to inspect the car with me to make sure everything was in order, give me a "class" in how to operate and understand the audio functions / controls and vehicle information systems, and even introduced my cell phone to my car via BlueTooth, transferring all my contacts. This very much impressed me, not only Roberts' knowledge of the systems but that Penn Toyota insisted on this procedure with every customer. There are many new features on new cars that a buyer might not be familiar with: learning them yourself first-hand while driving could be a real distraction. Taking time to make me aware of all of them and their operation, making sure all the various manuals were there and showing them to me, was much appreciated. When I got home I found that my telephone contacts had been deleted from the BlueTooth system, and I was not able to transfer them from my cell. I called Robert, went right back to the dealer, and he and another salesman worked on it for a half hour before finding that the source of the problem was my cell phone. They then corrected it for me and re-installed my cell phone and contact information. I don't think I could have asked for a better overall experience with buying a car, and I brought Robert a bottle of French wine to show my appreciation! More

The great rating is due to Robert the salesman's courtesy and the excellent overall experience. I purchased the car I wanted without any troubles. I would recommend the dealership in the future. and the excellent overall experience. I purchased the car I wanted without any troubles. I would recommend the dealership in the future. More

I purchased a new 2012 Toyota Camry from Penn Toyota. My salesperson, Joni Glantz, was outstanding to work with - professional, extremely knowledgeable, friendly, reliable and very patient in answering all salesperson, Joni Glantz, was outstanding to work with - professional, extremely knowledgeable, friendly, reliable and very patient in answering all of my questions. The sales manager, Frank Ubriaco, was very helpful as well. Joni is an exceptional salesperson. I would highly recommend Joni and Penn Toyota to my friends and family looking to purchase a new vehicle. More

I had a very good experience buying a new Prius at Penn Toyota in Greenvale. My salesman, Mark Stechel, was very low-key and did not pressure me at all. I came in ready to buy a car, so pressure was not Toyota in Greenvale. My salesman, Mark Stechel, was very low-key and did not pressure me at all. I came in ready to buy a car, so pressure was not necessary, and the Prius pretty much sells itself. But even under those circumstances I have previously dealt with salesmen who make your skin crawl. Mark was pleasant and I looked forward to returning to the showroom. I only went to the showroom three times. The first visit I had a nice long test drive around a residential neighborhood. I zoomed up a few hills to check the acceleration. I pulled over to the curb to play with all the buttons. I really tested it. Mark gave me a price and I left to compare to the Ford Fusion and Honda Civic. The online reviews of those two cars were so inferior to the Prius that I didn't even test drive them. I returned to Penn Toyota that same week and Mark wrote up the sales slip. I said I would take the silver Prius that was on the lot just to get the car faster. The write up had no extra fees!! No delivery, dealer prep, or any of that nonsence. Just the price we had agreed on minus my coupon, sales tax, and NY State registration for the new plates. On my way home I got buyer's remorse because I really wanted the blue Prius even if I had to wait a little. I called Mark from home. "No problem." He got me the blue Prius from another dealership, and I still got the car within a few days. I couldn't come in to pick up the car at Mark's convenience because of family obligations, so Mark came in on his day off to go over the car with me and sign the paperwork. I also thought the web site was very clever. I'm a web designer, so I thought the way they lured you into signing up for a test drive online in order to get a coupon was pretty smart. I signed up, and Penn honored the coupon even though no one in the showroom had seen it before. I went from browsing on the iternet to owning a Prius in a week. Thanks Mark! I can't wait to take my new baby out for some nice long drives! More

I came in looking for a new Rav4 and after some negotiating and time spent to find the model we desired (since it wasn't on the lot - it was nearby in NJ) I reached an agreement on Monday and signe negotiating and time spent to find the model we desired (since it wasn't on the lot - it was nearby in NJ) I reached an agreement on Monday and signed all the paperwork and put down a $2,000 deposit to secure the car. I was told to expect to receive car in 24-48 hours to set up a delivery date and to let me know the outcome of my credit application. By Wednesday, I heard nothing. I called my salesman Andy on Thursday but he did not return my call. I called Andy again on Friday and still heard nothing. Finally, Ray called me Friday afternoon telling me my car wasn't available and that it was sold. I asked how that was possible since I already put down my deposit and he couldn't give me a straight answer. I asked if it was really sold, how come I wasn't told on Tuesday or Wednesday? Again no straight answer. He then tried to upsell me into a V6 model or another model that was more money since he apparently couldn't honor my price anymore. I told them to refund my money as I did not want to buy from a dishonest dealership that uses shady selling techniques. In the end, I got the same car at the same price from Huntington Toyota and had a MUCH better experience. In this case, I think they simply did not want to sell me the car because they refused to substitute the same exact model as it was now more money which is a load of crap. They didn't want to honor the price we agreed to and gave this lame (and untrue) excuse that it was sold. I cannot stress enough to avoid this dealership. Even though they are my closest Toyota dealer I will not get my new Toyota serviced here. Please go elsewhere and experience an honorable dealership. More

I have purchased 4 Rav 4's from Penn Toyota and have sent at least 25 people to the dealership. I would not go anywhere else. The service is exceptional. The service manager, Jimmy Miga is the best! He is th at least 25 people to the dealership. I would not go anywhere else. The service is exceptional. The service manager, Jimmy Miga is the best! He is the greatest. He knows how to take care of his customers. Laurie who is part of the team in the service dept is also an asset to the dept she is always willing to help everyone and you always see her and Jimmy running around making sure everyone is taken care of. It is always a pleasure dealing with a dept that is run by such efficient people. Keep up the good work!!! More

Courteous, professional staff. The car I saw online was not a come-on. The salesman did not attempt to get me to trade-up. The website provided good information to be able to make a decision about my int not a come-on. The salesman did not attempt to get me to trade-up. The website provided good information to be able to make a decision about my interest in the car. More

My husband and I came in for an oil change on our 2005 My husband and I came in for an oil change on our 2005 Scion Xb, but were advised that the belts were very worn, needed to be replaced and that it w My husband and I came in for an oil change on our 2005 Scion Xb, but were advised that the belts were very worn, needed to be replaced and that it would take approximately 45 minutes to an hour. As we had not eaten lunch we inquired as to where we could get something to ear. Not only were we informed of several restaurants in the area, but we were driven to the nearby restaurant of our choice. After lunch, as it was a nice day, we walked the several blocks back to the dealership and were met with "why didn't you call for a return ride?". We thanked the staff and explained that we enjoyed the walk. Our car was ready when we returned and we paid the bill and left. Everyone in the service department was friendly and knowledgeable and even went out of their way for us. More

The rating scale on this site is missing a rating level in which I could choose from to accurately describe my feelings about our dealings with Penn Toyota. It would be "PHENOMINAL".That would be the only in which I could choose from to accurately describe my feelings about our dealings with Penn Toyota. It would be "PHENOMINAL".That would be the only way to describe everyone of my experiences at Penn Toyota. This is the 5th or 6th vehicle we have obtained from Penn Toyota within the past 7 years. The staff is simply incredible to say the least. What is normally a very stressful type of purchase due to the barracuda like staff's I have dealt with in the past at other dealerships in the surrounding areas, is now one my family looks forward to making. Speaking from a parents perspective as well, my 3 and 6 year old can do no wrong when they are at Penn looking at cars with myself and my wife. They can do PLENTY WRONG but everyone at the dealership makes lite of it which keeps us (mom and dad) relaxed and allows us to listen so we make the right decision. My kids act like we just told them they are going to Disney when we tell them we are going to the car store again. Every car we buy means we made at least 3 or 4 trips to the dealership. We make no quick decisions when buyng a car and everytime we enter the doors at Penn, we are always greeted with the same friendly smiles we have now become accustomed to seeing. So thanks again, Robert, Chris, Ray and James C. . I could not recommend Penn Toyota enough. Just PHENOMINAL !!! More