Penn Toyota

So often we grouse about the transactions we conduct So often we grouse about the transactions we conduct during our lives I thought I would take the time to write a positive piece about our favorite So often we grouse about the transactions we conduct during our lives I thought I would take the time to write a positive piece about our favorite process the purchase of an automobile. I’ve purchased or leased over 10 vehicles in my 50 years of driving ranging from Luxury vehicles, SUVs, trucks, sports cars, to economy models. I can say unequivocally that most of those transactions were mildly unpleasant at best and downright intimidating at worst, until I worked with the staff at Penn Toyota in Greenvale, NY. From the moment I placed a request a quote at the Toyota.com web site to picking up the vehicle on Saturday October 30 (not a great day to take delivery of a new vehicle) ever step was handled with professionalism. Less than an hour from the time I requested the quote I was contacted by Mr. Tom Montelli Manager of the Business Development Center (BDC). Tom took me through several scenarios of financing possibilities, option package combinations that gave me more bang for my bucks, and answered any and all questions that I had. He then checked Penn’s and other Toyota dealers in the area unlit he found the exact vehicle that I desired. No settling for a different color or substitute option packages that cost just a little more the exact vehicle. At that juncture Tom informed me that Joni Glantz, one of the senior sales people, would contact me as soon as the vehicle was available for delivery. Two days later Joni called me to set up a delivery time and date. She went over all the items that I would need to bring when I picked up the vehicle. Confirmed the amount of the down payment I needed to bring. Set up a plate transfer with my insurance company in a conference call. In an hour she confirmed that she had new insurance cards valid for the pick-up date and asked how many folks were coming with me so she had the correct number of chairs available. When I arrived at noon Joni was waiting. She briefly showed me my vehicle color, interior materials and option packages on board. She then escorted me to her business manager Morris Sutton to review and execute all the paperwork. Again the process was completely professional. Morris reviewed additional options items I might wish to purchase, but there was no pressure to accept any of the offers. Each Document was briefly explained and signed. Morris answered any questions I had and the process was completed in less than 20 minutes,(in my experience that is a speed record). Joni then took me to my vehicle and went over every function and option on the vehicle until I was confident that I could operate every knob and switch in the vehicle with confidence. I was then introduced to Lori and Joni went back to the showroom. Lori explained the new Toyotacare product which is free for 2 years. She then conducted a brief interview to insure that my delivery experience was up to Penn’s standards. Joni then took me back to my new vehicle and we parted company (in the snow). The entire process took a about an hour. Funny that as I was finishing this Joni called me to see if I was enjoying my new vehicle and asked if she could do anything for me. If all dealers operated as Penn Toyota does even in the middle of a complete renovation and in a snow storm the automobile industry might get the respect they have long desired. More

I did not have a list of dealer cost pricing, but was using the MFGR window sticker as my base reference. I was given a price lower than the window sticker price and also offer the manufacturers incentiv using the MFGR window sticker as my base reference. I was given a price lower than the window sticker price and also offer the manufacturers incentive of $1000 off even through it was not clear that a manufacturers incentive was in affect at the time of delivery. I received the vehicle with only the extra that I wanted. My wife and I were very satified with the whole nogotiation process. Extra features were not force on us and we walked away feeling very satified with the way the sales person ( Joni) handled herself. She took her time and was very through with the determining the extras that we wanted. After the vehicle was ordered,She kept us informed as to the expected delivery date. More

My salesperson Joni Glantz was professional and knowledgeable. All questions were answered and all pertinent information was given. Whole experience was easy and pleasant. Management was helpful knowledgeable. All questions were answered and all pertinent information was given. Whole experience was easy and pleasant. Management was helpful and courteous as well. More

When inquiring about a new Camry on the phone Nicole was very helpful,friendly an prompt in responding to all my questions.Andy welcomed me in a friendly manner and demonstrated many of the features of the very helpful,friendly an prompt in responding to all my questions.Andy welcomed me in a friendly manner and demonstrated many of the features of the new Camry.He encouraged me to take a test drive and was very patient to my many questions.Even Morris was very efficient in handling the the paper work and not "pushy" in recommending extra options .Over all a good experience with all employees.V.Simonetti More

I purchased a new 2012 Toyota and the process was seamless. The salesman, Robert Piraino, was very professional, knowledgeable and pleasant to work with.I purchased a car from Penn Toyota some years seamless. The salesman, Robert Piraino, was very professional, knowledgeable and pleasant to work with.I purchased a car from Penn Toyota some years before and had a good experience then, so I came to the delaership expecting another good experience and that is exactly what I received. If your looking for a new Toyota I would recommend your checking out Penn Toyota and Robert Piraino. More

I have leased 4 cars from Penn Toyota in the past 4 years. They have been very courteous and very helpful every time I have visited the dealership. When it has been for service or another matter they years. They have been very courteous and very helpful every time I have visited the dealership. When it has been for service or another matter they have always have helped with any problem. I would recommend this dealership to all my friends. More

I am very happy with my 2012 Camry SE, and this was enhanced by my experiences buying it. I thought I knew the car I wanted, and Robert Piraino was able to take the only Camry SE they had in stock with enhanced by my experiences buying it. I thought I knew the car I wanted, and Robert Piraino was able to take the only Camry SE they had in stock with a 4 cylinder off the showroom floor so I could test drive it and confirm my choice. He took time to go over options which I said that I probably would not want, but wanted to check out anyway, which was important to me: I was making choices on what I would be driving for many years, and that was respected. Robert was professional, knowledgeable, understanding and friendly, which are very important qualities when an expensive purchase is being considered. Our price negotiations were honest and forthright, and I was satisfied with the cost. The model car with the color and options I wanted, which I thought might be hard to get and I'd probably wait a few weeks for, was available sooner than I had thought possible: in the next delivery, the next day! I half joked that I might hitch-hike to pick-up the car since I doubted any neighbors would be around, and Robert immediately offered to pick me up at my home (and meant it, but a neighbor did drive me). I thought I would just pay, finish paperwork and take the keys, but Robert took a bit more than an hour to inspect the car with me to make sure everything was in order, give me a "class" in how to operate and understand the audio functions / controls and vehicle information systems, and even introduced my cell phone to my car via BlueTooth, transferring all my contacts. This very much impressed me, not only Roberts' knowledge of the systems but that Penn Toyota insisted on this procedure with every customer. There are many new features on new cars that a buyer might not be familiar with: learning them yourself first-hand while driving could be a real distraction. Taking time to make me aware of all of them and their operation, making sure all the various manuals were there and showing them to me, was much appreciated. When I got home I found that my telephone contacts had been deleted from the BlueTooth system, and I was not able to transfer them from my cell. I called Robert, went right back to the dealer, and he and another salesman worked on it for a half hour before finding that the source of the problem was my cell phone. They then corrected it for me and re-installed my cell phone and contact information. I don't think I could have asked for a better overall experience with buying a car, and I brought Robert a bottle of French wine to show my appreciation! More

The great rating is due to Robert the salesman's courtesy and the excellent overall experience. I purchased the car I wanted without any troubles. I would recommend the dealership in the future. and the excellent overall experience. I purchased the car I wanted without any troubles. I would recommend the dealership in the future. More

I purchased a new 2012 Toyota Camry from Penn Toyota. My salesperson, Joni Glantz, was outstanding to work with - professional, extremely knowledgeable, friendly, reliable and very patient in answering all salesperson, Joni Glantz, was outstanding to work with - professional, extremely knowledgeable, friendly, reliable and very patient in answering all of my questions. The sales manager, Frank Ubriaco, was very helpful as well. Joni is an exceptional salesperson. I would highly recommend Joni and Penn Toyota to my friends and family looking to purchase a new vehicle. More

I had a very good experience buying a new Prius at Penn Toyota in Greenvale. My salesman, Mark Stechel, was very low-key and did not pressure me at all. I came in ready to buy a car, so pressure was not Toyota in Greenvale. My salesman, Mark Stechel, was very low-key and did not pressure me at all. I came in ready to buy a car, so pressure was not necessary, and the Prius pretty much sells itself. But even under those circumstances I have previously dealt with salesmen who make your skin crawl. Mark was pleasant and I looked forward to returning to the showroom. I only went to the showroom three times. The first visit I had a nice long test drive around a residential neighborhood. I zoomed up a few hills to check the acceleration. I pulled over to the curb to play with all the buttons. I really tested it. Mark gave me a price and I left to compare to the Ford Fusion and Honda Civic. The online reviews of those two cars were so inferior to the Prius that I didn't even test drive them. I returned to Penn Toyota that same week and Mark wrote up the sales slip. I said I would take the silver Prius that was on the lot just to get the car faster. The write up had no extra fees!! No delivery, dealer prep, or any of that nonsence. Just the price we had agreed on minus my coupon, sales tax, and NY State registration for the new plates. On my way home I got buyer's remorse because I really wanted the blue Prius even if I had to wait a little. I called Mark from home. "No problem." He got me the blue Prius from another dealership, and I still got the car within a few days. I couldn't come in to pick up the car at Mark's convenience because of family obligations, so Mark came in on his day off to go over the car with me and sign the paperwork. I also thought the web site was very clever. I'm a web designer, so I thought the way they lured you into signing up for a test drive online in order to get a coupon was pretty smart. I signed up, and Penn honored the coupon even though no one in the showroom had seen it before. I went from browsing on the iternet to owning a Prius in a week. Thanks Mark! I can't wait to take my new baby out for some nice long drives! More