Penn Toyota

I came in looking for a new Rav4 and after some negotiating and time spent to find the model we desired (since it wasn't on the lot - it was nearby in NJ) I reached an agreement on Monday and signe negotiating and time spent to find the model we desired (since it wasn't on the lot - it was nearby in NJ) I reached an agreement on Monday and signed all the paperwork and put down a $2,000 deposit to secure the car. I was told to expect to receive car in 24-48 hours to set up a delivery date and to let me know the outcome of my credit application. By Wednesday, I heard nothing. I called my salesman Andy on Thursday but he did not return my call. I called Andy again on Friday and still heard nothing. Finally, Ray called me Friday afternoon telling me my car wasn't available and that it was sold. I asked how that was possible since I already put down my deposit and he couldn't give me a straight answer. I asked if it was really sold, how come I wasn't told on Tuesday or Wednesday? Again no straight answer. He then tried to upsell me into a V6 model or another model that was more money since he apparently couldn't honor my price anymore. I told them to refund my money as I did not want to buy from a dishonest dealership that uses shady selling techniques. In the end, I got the same car at the same price from Huntington Toyota and had a MUCH better experience. In this case, I think they simply did not want to sell me the car because they refused to substitute the same exact model as it was now more money which is a load of crap. They didn't want to honor the price we agreed to and gave this lame (and untrue) excuse that it was sold. I cannot stress enough to avoid this dealership. Even though they are my closest Toyota dealer I will not get my new Toyota serviced here. Please go elsewhere and experience an honorable dealership. More

I have purchased 4 Rav 4's from Penn Toyota and have sent at least 25 people to the dealership. I would not go anywhere else. The service is exceptional. The service manager, Jimmy Miga is the best! He is th at least 25 people to the dealership. I would not go anywhere else. The service is exceptional. The service manager, Jimmy Miga is the best! He is the greatest. He knows how to take care of his customers. Laurie who is part of the team in the service dept is also an asset to the dept she is always willing to help everyone and you always see her and Jimmy running around making sure everyone is taken care of. It is always a pleasure dealing with a dept that is run by such efficient people. Keep up the good work!!! More

Courteous, professional staff. The car I saw online was not a come-on. The salesman did not attempt to get me to trade-up. The website provided good information to be able to make a decision about my int not a come-on. The salesman did not attempt to get me to trade-up. The website provided good information to be able to make a decision about my interest in the car. More

My husband and I came in for an oil change on our 2005 My husband and I came in for an oil change on our 2005 Scion Xb, but were advised that the belts were very worn, needed to be replaced and that it w My husband and I came in for an oil change on our 2005 Scion Xb, but were advised that the belts were very worn, needed to be replaced and that it would take approximately 45 minutes to an hour. As we had not eaten lunch we inquired as to where we could get something to ear. Not only were we informed of several restaurants in the area, but we were driven to the nearby restaurant of our choice. After lunch, as it was a nice day, we walked the several blocks back to the dealership and were met with "why didn't you call for a return ride?". We thanked the staff and explained that we enjoyed the walk. Our car was ready when we returned and we paid the bill and left. Everyone in the service department was friendly and knowledgeable and even went out of their way for us. More

The rating scale on this site is missing a rating level in which I could choose from to accurately describe my feelings about our dealings with Penn Toyota. It would be "PHENOMINAL".That would be the only in which I could choose from to accurately describe my feelings about our dealings with Penn Toyota. It would be "PHENOMINAL".That would be the only way to describe everyone of my experiences at Penn Toyota. This is the 5th or 6th vehicle we have obtained from Penn Toyota within the past 7 years. The staff is simply incredible to say the least. What is normally a very stressful type of purchase due to the barracuda like staff's I have dealt with in the past at other dealerships in the surrounding areas, is now one my family looks forward to making. Speaking from a parents perspective as well, my 3 and 6 year old can do no wrong when they are at Penn looking at cars with myself and my wife. They can do PLENTY WRONG but everyone at the dealership makes lite of it which keeps us (mom and dad) relaxed and allows us to listen so we make the right decision. My kids act like we just told them they are going to Disney when we tell them we are going to the car store again. Every car we buy means we made at least 3 or 4 trips to the dealership. We make no quick decisions when buyng a car and everytime we enter the doors at Penn, we are always greeted with the same friendly smiles we have now become accustomed to seeing. So thanks again, Robert, Chris, Ray and James C. . I could not recommend Penn Toyota enough. Just PHENOMINAL !!! More

This is the best Toyota dealership!!!!!!! I have bin dealing with Penn for over 20 years on every car i have owned. They have the best price and tons of cars truck and crossovers then any other dealers dealing with Penn for over 20 years on every car i have owned. They have the best price and tons of cars truck and crossovers then any other dealership. I have bin to other toyota dealers and its such a wait to get help or it turns into a game to get what u want. Dont shop anywere but penn totota More

After looking at several cars, I decided to test out the Scion XD. Phil was genuinely interested in helping me to make the right decision in buying the right car for me. I never felt pressured or rushed to Scion XD. Phil was genuinely interested in helping me to make the right decision in buying the right car for me. I never felt pressured or rushed to sign, and he was patient and willing to answer any questions I had. It was a great car buying experience, and I highly recommend both Penn Toyota and Phil. More

ROB WAS VERY HELPFUL THIS IS THE SECOND CAR I HAVE ROB WAS VERY HELPFUL THIS IS THE SECOND CAR I HAVE BOUGHT FROM HIM AND WILL CONTINUE TO DO SO AND I WILL RECCOMEND HIM TO OTHERS ROB WAS VERY HELPFUL THIS IS THE SECOND CAR I HAVE BOUGHT FROM HIM AND WILL CONTINUE TO DO SO AND I WILL RECCOMEND HIM TO OTHERS More

Robert was attentive to both my wife and me and our requirements regarding a new car. He has a excellent knowledge of what the various Toyota models offered. Robert suggested we test drive the Corolla requirements regarding a new car. He has a excellent knowledge of what the various Toyota models offered. Robert suggested we test drive the Corolla Sport which is the car we selected. Robert spent a extended period of time with us and never gave us the feeling he was in a hurry to close the deal. More

After visiting a number of different dealerships on Long Island and speaking with various salespeople and store managers, it was not until I sat down with Robert Piraino of Penn Toyota that I felt that I wa Island and speaking with various salespeople and store managers, it was not until I sat down with Robert Piraino of Penn Toyota that I felt that I was being dealt with in a respectful, honest fashion that would result in a deal becoming complete. There was no “bait and switch,” tired clichés, or double-talk; we had a simple and straightforward negotiation. He was extremely knowledgeable about the vehicles in his fleet and found one that met my exact specifications. His reliability in returning phone calls, meeting promised dates, and following up on my purchase was a breath of fresh air in an industry that is known to at times have a lackluster reputation. Whether it was being friendly to my children, offering us a bottle of water on a hot day, or personally assisting us in putting in our car seats, he was an exceptional salesperson throughout the process. I cannot thank him enough and would not hesitate to recommend him to a friend when they are looking to acquire a new vehicle. More