Penn Toyota

Excellent experience from start to finish. Rob was great at every stage of the process, including post-sale when he took care of having the correct wheel locks ordered and installed for me on my gorgeous Ra at every stage of the process, including post-sale when he took care of having the correct wheel locks ordered and installed for me on my gorgeous Rav4. I would recommend anyone I know to get their Toyota at Penn. More

Purchased my RAV4 during the turmoil of Cash for Clunkers - Tommy Kim kept the deal together, as well as my sanity. During all the craziness, he maintained his high level of professionalism and never even t - Tommy Kim kept the deal together, as well as my sanity. During all the craziness, he maintained his high level of professionalism and never even twitched. I encountered one small problem which was handled with the utmost level of expertise and to my satisfaction. I am a long time Toyota fan and would absolutely return to this dealership, and hopefully would again be in the good hands of Tommy Kim. More

Over the years my husband and I have purchased and/or leased several new vehicles; my experience at Penn Toyota was the best by far. My experience began when I was greeted by Mark Stechel, the salespers leased several new vehicles; my experience at Penn Toyota was the best by far. My experience began when I was greeted by Mark Stechel, the salesperson upon entering the showroom. I was interested in a RAV4; Mark was very knowledgeable and answered all my questions. I felt very comfortable with Mark; I never felt intimidated or pressured by him; as we have been at other dealerships. Initially, the vehicle with the equipment package and color I selected was not in stock, but Mark was quickly able to locate the vehicle of my choice. As for the price and the delivery of the vehicle, both were on point and on time. When I picked up my vehicle there were no hidden fees or expenses that were not discussed during the sales/negotiations process; that's a first for me. Upon delivery of my RAV 4, Mark clearly went over all of the vehicles features and equipment. Mark was very patient and continued to answer "ALL" my questions post delivery. I can't say enough about Mark Stechel, he is a true professional; I highly recommend him and Penn Toyota. I also need to mention Business Manager, Daniel Bronzino; he too was very helpful, polite and honest. Daniel helped me obtain additional options. Upon delivery of the vehicle Daniel clearly went over all the related documents. As for the vehicle itself, all I can say is I love it. I too also recommend it. I would like to thank everyone at Penn Toyota for making this a truly memorable experience. Due to my pleasant experience at Penn Toyota, I highly recommend this dealership when purchasing your next vehicle. Ask for Mark Stechel, you will not be disappointed. More

Although Eric is new to this game, he was a professional throughout the sales process. I signed the contract for my lease almost 6 weeks before I actually got the car. The only reason I did not purchase els throughout the sales process. I signed the contract for my lease almost 6 weeks before I actually got the car. The only reason I did not purchase elsewhere (and I did look) was that Eric was forthcoming with the cars delivery issues. His combination of customer service and disarming honesty enabled me to wait out the cars arrival. I would shop here again without question. They delivered what they promised without any hidden agendas and in this business, that is a breath of much needed fresh air! More

This is the third Toyota I have bought from this dealership, and by far, the best shopping experience- despite the fact I had some 'issues' with my latest purchase. David is a consummate profession dealership, and by far, the best shopping experience- despite the fact I had some 'issues' with my latest purchase. David is a consummate professional. No hard sell, just the facts about what he had available. No games, no bs. Buying the car was a piece of cake. The real testament is how helpful he was AFTER the sale- making sure my vehicle had the alarm disabled (at my request) and everything the was it was the day of the sale. Personally, I wouldn't buy any other car other than a Toyota, and certainly I hope David Salkin is there when I go to buy Toyota #4. Penn Toyota is not the closest dealership to where I live- but it was so worth the trip. It should be stated that additionally the receptionists and services staff were all very professional and courteous as well. More

Great service, Joni is doing excellent job. met her in the mid-summer, but there is no car I wanted. Three monthes later, she called me and got me a great deal. she waited for late night on my pick up, a the mid-summer, but there is no car I wanted. Three monthes later, she called me and got me a great deal. she waited for late night on my pick up, and explian all the detail about this car. following up after next week. Great salesperson! More

I have purchased from this dealer before, an advertised Highlander, was in stock and concluded deal. My trade in was excellent and I received top dollar. Eric is very knowledgeable about Toyota autos an Highlander, was in stock and concluded deal. My trade in was excellent and I received top dollar. Eric is very knowledgeable about Toyota autos and the competition, knew how other dealers pre-print what I call bogus charges, e.g "double billing consumer for transportation, plus administrative fees. What I like about Eric is his willingness to understand what the customer wants and works in that direction. After concluding the deal to purchase a new Camry LE 2010 on 10/10/2009, it was promised for delivery on 10/11/2009 at 12:30. When I went to the dealer the business manager was ready to finalize the insurance, papers etc. While Eric obtained the car. I was in a hurry to get to my son's basketball games and Eric worked to ensure that I was out in time. The quality of customer service is why Penn earned high marks from me. I would recommend this dealer, since they do not low ball you on price and then make up the differences by adding in bogus fees. More

After two bate and switch experiences with other Toyota dealerships (stay away from the dealer in Yonkers!) I was able to negotiate a fair and quick deal with Penn Toyota. They really do a great job of fi dealerships (stay away from the dealer in Yonkers!) I was able to negotiate a fair and quick deal with Penn Toyota. They really do a great job of finding you the car you want and they were honest from the start. I live in Rockland, but this experience was worth the trip over two bridges. You won't be sorry if you buy from Joni. More

Simply the best! Robert treated me with respect and helped to educate me when I came in last December to buy my first new car. He was knowledgeable, patient and answered all of my questions. He even se helped to educate me when I came in last December to buy my first new car. He was knowledgeable, patient and answered all of my questions. He even sent me a hand written thank you note in the mail. With Penn Scion it was about the small touches that made me feel like I was buying from a great dealership. I recommend them constantly and would definitely go back when it's time for my next car purchase. More

Andy was my salesperson and was extremely receptive to allowing me to "hold the deal" until I could get my daughter to test drive this car (it was going to be driven by her). Jay saw to the car being deli allowing me to "hold the deal" until I could get my daughter to test drive this car (it was going to be driven by her). Jay saw to the car being delivered in perfect condition - I am a pretty particular person and he did not attempt to get me to sign any papers until I was completely satisfied. Ray was just a friendly guy who happened to answer many of my phone calls. James delivered the car and went over, in great detail, all of the features of the car. He was polite, friendly and answered all of our questions with a smile. I attempted to give him a tip for his time with us, but he refused the tip saying he was just doing his job. What a pleasure to work with all of these people. Bravo Penn Toyota! More