Pensacola Honda

* due to character limitations, more context cannot be provided on this platform* I purchased a 2018 Honda CR-V brand-new from Pensacola Honda and have exclusively maintained a single-owner service hist provided on this platform* I purchased a 2018 Honda CR-V brand-new from Pensacola Honda and have exclusively maintained a single-owner service history here. I am a loyal customer whose family has purchased brand-new vehicles off this lot since 2000, including two for my adult son and three for my parents. In 26 years, Erika Nelson and Zane Priestley are the only individuals I have ever had an issue with. As an aviation mechanic/Quality Assurance inspector for the US Navy, I am professionally trained to inspect fluid, electrical, and pneumatic systems and audit line technicians. I know exactly how maintenance-induced damage, structural component integrity, and overlapping labor calculations operate. This interaction involved a blatant double-dipping labor scheme designed to extract unnecessary costs from a consumer they presumed was uninformed. The primary diagnosis was a factory defect: a leaking compressor shaft seal covered 100% by American Honda's 10-year warranty extension under TSB SB 23-040, hence, why I opted to go to the dealer and not fix it myself. My advisor, Erika Nelson's laughable attempt to claw extra commission was evident. She quoted a massive $939.37 out-of-pocket charge to replace an adjacent rubber discharge hose weeping refrigerant. After being told my repair would take 2 hours, that turned into the next day, and eventually turned into 3 days after the original vehicle drop off date. I requested a direct call from Service Manager, Zane Priestley, to discuss the billing, but my requests were avoided. My logs show I contacted the department 8 times before Erika finally responded. Once on speakerphone with both Zane and Erika, my expert mechanical knowledge was evident as they brought the line technician in, who stated that while the warranty seal requires disconnecting the discharge hose, he didn't have to "completely back it all the way off" to do the job, using a basic 4-clip plastic bumper removal to justify 3.6 hours ($645.88) of full standalone retail labor on a system already open for a corporate-funded warranty repair. The deception intensified during the teardown. An A/C compressor field coil is a solid-state electromagnet with zero moving parts. The shop's initial video notes confirmed the compressor clutch was engaging perfectly on arrival. It is highly suspect that a massive structural "crack" is suddenly witnessed only after the technician physically pried the assembly apart with tools. But now that compressor coil also needed to be replaced, of course. Instead of taking operational accountability for what any reasonable observer would surmise was shop-induced damage during disassembly, they wiped the part fee under a generic insurance code, then appended highly defensive, redundant legalistic disclaimers asserting the broken coil was "not related to the shaft seal" to protect their inflated billing. At checkout, Erika read a total of $899.66 over the phone but then folded and covered up the internal paperwork, only exposing the signature lines. The credit card terminal displayed $899.66, but a hidden 3% surcharge was forced on the backend, deducting $926.64 from my Navy Federal Visa without terminal disclosure. Running an override to capture a higher amount than what is authorized on the screen is a merchant violation. I calmly stated at checkout that I would follow up with American Honda Corp. and Sonic Automotive should they care to perform an audit. There is so much more to this 5 day evolution, but the takeaway is Erika's HPRO padding and commission incentivized manipulation of repair orders, coupled with Zane's substandard "management" ability may earn extra dollars here and there, but the credibility damage they do to a brand is priceless. I’ll share my experience with the two of them far and wide. While I intend to continue patronizing the facility, due to my 26-year history with Honda products, it’s logistics only now. More

Our Experience Guide was very courteous and knowledgeable guiding us thru the acquisition of our new vehicle. 😊 guiding us thru the acquisition of our new vehicle. 😊 More

This is our second car purchase with Pensacola Honda. As with the first, we were very happy with the professionalism, honesty and responsiveness from the entire team. Jordan, Andrew, Asha and Rachia were As with the first, we were very happy with the professionalism, honesty and responsiveness from the entire team. Jordan, Andrew, Asha and Rachia were all very helpful from initial contact through negotiation and vehicle delivery. I appreciate how they respect their customer’s time, particularly when it comes to offers and the purchasing process day of. We will definitely be back for our next Honda. More

I am very pleased with this Honda dealership. They didn't have the Civic in stock, so they upgraded my car for the same price. I have bought my last 4 Hondas at this dealership. I will be back ag They didn't have the Civic in stock, so they upgraded my car for the same price. I have bought my last 4 Hondas at this dealership. I will be back again. More

Pensacola Honda is the place to buy a car. First time I have come here looking for a vehicle. From the time I walked in the door to the time I left with a new Van everyone was great. My salesm First time I have come here looking for a vehicle. From the time I walked in the door to the time I left with a new Van everyone was great. My salesman James Lane was fantastic with being helpful and professional. He made sure everything I wanted from start to finish was about me being happy with complete deal from top to bottom. I know when I bought the Van I was getting a great deal and was completely satisfied. Cannot say how much they made it about me through the whole experience from when I walked in the door to when I drove my new Van home. The whole staff from the person that met me at the door all the way up to the manager. Give more stars if it was available. More

We had a great experience with Pensacola Honda. Everyone we came across was great! Andrew worked fast to get us deal that we could afford after trading in our older vehicle. We purchased a Honda Ri Everyone we came across was great! Andrew worked fast to get us deal that we could afford after trading in our older vehicle. We purchased a Honda Ridgeline and my husband loves his new truck. More

My cars airconditioning was not working. I called and spoke to Wendy a very sweet and customer freindly lady and she got me in for service next day!! I got there in the morning at 7 a.m. and I called and spoke to Wendy a very sweet and customer freindly lady and she got me in for service next day!! I got there in the morning at 7 a.m. and they were already busy. I walked in and was met by Jennifer a very friendly Service Manager who got my car in right away. They diagnosed my compressor was bad and proceeded to call my extended coverage warranty company and I was approved for service after Jennifer was on hold for a long time patiently waiting and she got approval for the work to be done. She was extremely busy as the day went on but was very attentive to keep me up to date. She is an awesome customer service oriented young lady and I was very pleased with my overall experience!!! This Honda dealership is the Best! More

I went in on Friday June 19th and worked with Jared and he was amazing!! He was helpful, knowledgeable, patient, polite. All things you want from a car sales person. I left Friday telling him I needed to t he was amazing!! He was helpful, knowledgeable, patient, polite. All things you want from a car sales person. I left Friday telling him I needed to talk to my husband and we were waiting to hear back from the bank. Tuesday morning I was working with Zach to get all my ducks in a row. Tuesday evening I asked Zach for the buyers orders so I could get the check from the bank. He told me he would push the deal and get it to me in the morning between 900 and 930. Wednesday morning at 935 I texted Zach and asked if he was still working on my buyers order. He didn’t text me back till 953 and said he would get it to me in just a minute. I didn’t receive it till 1101. Then I had to send it to the bank and get the paperwork filled out and get the check. I got the check at 200 on Wednesday and let him know that but because it had taken Zach so long to get the buyers orders to me I couldn’t make it to the dealership on Wednesday because my husband was at work. I told him I’d come Thursday morning and that I had the check and cash for the down in hand. On Wednesday at some point they sold the car I wanted. They never notified me or Jared. All the finance manager could say was “we don’t hold cars without signed paperwork.” I was never asked to sign any paperwork when I was dealing with Zach if he had told me that I would have came Wednesday but I was never told that. When I took the check back to the bank to be voided one the the employees at the bank told me this isn’t the first time this has happened there and that it seems like Pensacola Honda doesn’t like to take checks from the bank because they would rather use their financing so they can make more money off of you. More

The place was clean and the salespeople held opened the doors for us on our arrival. doors for us on our arrival. More

Outstanding dealership with super attentive personnel. I took my car in for service and drove out with new fantastic car. Loved the quality of attention to detail James provided in making my decisions. Th I took my car in for service and drove out with new fantastic car. Loved the quality of attention to detail James provided in making my decisions. This is my 4th car purchased from Pensacola Honda and my wife has purchased twice. Love this dealership and all the folks who work there. Such a pleasure to do business with these folks. More