Pensacola Honda - Service Center

Taking advantage of a woman that needed to get to work in a hurry. Finding repairs that did not need immediate attention but service personnel pressed to do them NOW. A warranty item that did not need repair a hurry. Finding repairs that did not need immediate attention but service personnel pressed to do them NOW. A warranty item that did not need repair at all but was given priority over the requested repair. The problem which initiated the need for service was never even addressed. Excessive cost on unrequested repair. Overall passive aggressive tactics in order to increase amount of work performed. Result: Main problem still exists and worsened without repair. Very unsatisfied customer! We were not given the opportunity to check for second opinion and dealership tried intimidation so that wife just went along and approved order. True character of dealership really came through this time... very low corporate values displayed. More

This dealership is all around excellent! I first started going here because I had purchased a used Prelude with a warranty on it from a different state. Each time I have had this car serviced, it was with a going here because I had purchased a used Prelude with a warranty on it from a different state. Each time I have had this car serviced, it was with a smile! They are quick to come out to your car as you pull up and help you. I had a part that they did not have in stock at two seperate times, they took me up to Enterprise rent a car and quickly rented me a car to use till they could get mine fixed! They also take great stock in making sure you are satisfied! You will always get a call checking to see if you are satisfied and if not what can they do about it? They always have free coffee, fountain machine, with dounuts and chips in the service lobby. This lead me to start looking at a new civic si with them. They took me on a test drive and with no questions either. They will be the first dealer I put an offer down at because they have treated me so good with my Prelude, I could not be more happy! More