Penske Buick GMC Of Cerritos

The operater answering the the phones is very rude, I can't get things done within a reasonable amount of time and once again I've been let down by yet another GMC, Cheverolet dealer. I forgot to mention can't get things done within a reasonable amount of time and once again I've been let down by yet another GMC, Cheverolet dealer. I forgot to mentione that this was a cash deal on a 2007 Cadillac Escalade which they have already been paid for. Jason and B.G. Woodhouse have been very helpful, but as far as the rest of the staff they need to go back to customer relationship training. More

I was greeted by Sonny who was very pleasant and knowledgeable. I explained what I was looking for and he was aware of a vehicle that matched my needs which came in on trade and had yet to be put on knowledgeable. I explained what I was looking for and he was aware of a vehicle that matched my needs which came in on trade and had yet to be put on the lot. Sonny bent over backwards to make sure that i got said vehicle even though it was probably 3 days away from being a sellable vehicle. Sonny enlisted the assistance of Manager Jason Arvidson, who set the wheels in motion to get all of the service issues (cracked windshield, tire sensor issue) resolved and get me in this truck. over the course of the next couple of days, either Sonny or Jason called me daily to give me status updates. when the vehicle was ready, Sonny called to schedule a time for me to come in. I was trading my previous vehicle in and the amount that these gentlemen offered me on trade far exceeded the number that I was expecting. I was on the lot for no more than an hour total and the deal was done. I would highly recommend this dealership and especially these two gentlemen if you are in the market for a new vehicle. They made the process a breeze and were a pleasure to work with. I have done a significant amount of research on the vehicle i purchased and know that I got the best deal possible. They have also assured me that if anything goes wrong with this vehicle, that i need simply to bring it back and they will take care of it. Penske GMC is a 5 star dealership in my opinion. More

Excellent customer service. It is evident that they wish to sell cars if at all possible. The day of my visit, the dealership was extremely busy, and there was no water/refresements available except th to sell cars if at all possible. The day of my visit, the dealership was extremely busy, and there was no water/refresements available except through vending machine. My only suggestion for improvement is that at a minimal, coffee and/or water should be available at no charge to potential buyers. More

The day I walked into the Cerritos Buick Dealership was the first time I had purchased a vehicle on my own. The salesman Jay immediately put me at ease. He answered all my questions during every step of th the first time I had purchased a vehicle on my own. The salesman Jay immediately put me at ease. He answered all my questions during every step of the process. He was extremely helpful explaining all the working details of my new vehicle. If I ever purchase another vehicle I would return to the same dealership and hopefully be assisted by Jay again. Sincerely, Louise Babb More

Just purhcased a 2011 Acadia. Chris was so helpful and was willing to answer any questions we had and was there for anything that we needed. The entire exprience was very easy and pleasant (never had that was willing to answer any questions we had and was there for anything that we needed. The entire exprience was very easy and pleasant (never had that at any other dealership) I recommend this dealership and to see Chris for anything that you need. He makes you feel comfortable with what you are buying and is quick to explain everything to you before you even have to ask! 5 stars!!! More

I called the gmc dealership regarding an internet special and i spoke with a MR Jason Ardvison he was very helpful and to the point which was very reassuring to me as i arrived at the dealer ship the same da and i spoke with a MR Jason Ardvison he was very helpful and to the point which was very reassuring to me as i arrived at the dealer ship the same day A Mr Richard Fonseca greeted me and already had the trucks i had described to him over the phone ready to show and go it took me about 5 minutes tp make my decision onn a Gmc sierra 1500 sle having the trucks both side by side made it that much easier in making a decision Richard was very helpful and curteous as i asked many question's both associates Mr Fonseca And Ardvison made it as easy as possible cm,opleting the transaction and i would definitely recommend Cerritos GMC and Richard And Jason to my Family and friends once again thank a million and happy holidays From the Martinez Family. More

This dealership and salesman Isaac Tapia were all very helpful in this transaction. They helped answer all of my questions for my husband while he was busy at work and then had the Acadia and everything r helpful in this transaction. They helped answer all of my questions for my husband while he was busy at work and then had the Acadia and everything ready for him to review when he arrived at the dealership after work. We had our 2 very young children with us and they were very accomodating and fast! They were very helpful in every part of this transaction. My husband is not one to spend hours upon hours at a car dealership trying to haggle with salespeople but even he was impressed with the service we have received here. We will definitely recommend this dealership to anyone! More

I'm so happy with the service the way they greeted me . This is my first GMC truck I bought. Thank You, Greg Tong. This is why I'm coming back to this dealership.I looked at other (trucks) dealers, GMC of This is my first GMC truck I bought. Thank You, Greg Tong. This is why I'm coming back to this dealership.I looked at other (trucks) dealers, GMC of Cerritos gave me the information I needed right way,of all the dealers GMC was for me. More

Great experience buying this car from Cerritos GMC, they were quick, helpful and extremely friendly. The car itself was in great condition and had low mileage, they priced it reasonably and gave the 5 year were quick, helpful and extremely friendly. The car itself was in great condition and had low mileage, they priced it reasonably and gave the 5 year audi warranty. They were easy to contact by phone and quick when processing the purchase documents. Very happy i chose Cerritos to buy this car from, they even delivered the vehicle to my door. More

My daughter made a inquiry online and was immediately called by James Montoya, she really liked his approach on the phone asking her questions but being very friendly to her. When we arrived we were app called by James Montoya, she really liked his approach on the phone asking her questions but being very friendly to her. When we arrived we were approached by a sales person and we asked for James, he told us to sit down while they went to go get him. James took his time to find out what we needed and answered all our questions about the difference of the vehicles models. Even after we accepted the deal James stayed their and talked with us to keep us at ease. We love the vehicle but after a week the engine light came on and we took it into service. We told James that service is handling the matter and that everything is ok, but after 2 weeks and no part we called James. He immediately went to service and got the ball rolling to find out why it was taking so long for our part. Within a day we got a call and the part installed. Thank you James for helping us out again. I will send my friends and co-workers to see James ANYTIME. Stress free buying experiance. More