Penske Buick GMC Of Cerritos

Well I went with a capitalone check and i saw this car 2003 buick lasabre. i quickly sent an email and matt called me next morning and went that day. i had no intentions of giving a big down payment and t 2003 buick lasabre. i quickly sent an email and matt called me next morning and went that day. i had no intentions of giving a big down payment and they said capital one wanted 1000 to 3000. But they were going to do there best and very friendly. Matt knows how to treat a customer very profesional work. it was the best experience. 5 yrs ago i went to puente hills chevrolet and nothing compared. My next car will be from cerritos buick. Oh about the price this is something that ireally loved about it. They didn't change the price. I love it....THANK YOU MATT AND CERRITOS BUICK. More

Sales Rep: Matt Licausi from the Internet Sales department. About Matt and my experience: What I liked most about Matt is his no-haggle demeanor, which was not what I was expecting from a sales department. About Matt and my experience: What I liked most about Matt is his no-haggle demeanor, which was not what I was expecting from a sales rep. For my last few automotive purchases, I've felt pushed and hurried just for the sake of a sale. He seemed to listen and understand my requirements. He gathered any and all information that I requested from the used Enclave I was interested in (and ultimately purchased). When I requested that he take pictures of the vehicle, he sent them my way via email. When I asked about financing options, he talked to me about the best rates available. When I told him to work within my financial framework, he assured me he would do anything possible to make this happen. Even after I purchased the vehicle, he wanted me to call him for any post questions I had (which I've already taken advantage of). This type of customer service and completely won my wife and I over. I will personally recommend family and friends to Matt. Thanks for the great experience Matt. -Vasquez Family More

From the time I talked with Eddie on the phone, he was professional and eager to help . I enquired about a 2007 Cadillac CTS that I saw on the website. We made arrangements to come see the vehicle. I lo professional and eager to help . I enquired about a 2007 Cadillac CTS that I saw on the website. We made arrangements to come see the vehicle. I loved it as soon as I saw it, took a test drive and purchased it the same night. I highly recommend this Dealership. More

Good customer service from Ambrose Lew. He kept me well infomred of the work that was being done on my Saturn (recalls and other items) and followed-up thru out the day as to status when the car will be re infomred of the work that was being done on my Saturn (recalls and other items) and followed-up thru out the day as to status when the car will be ready. I didn't have to wonder how to plan my day. He explained the service work very clearly and concise. I would definitely recommend Ambrose Lew. Thank you, Mike More

I was referred to Richard by a family member. As soon as I told him that I was looking for a car and my estimated price he began right away helping me find a car. It took some time cause there were few he f I told him that I was looking for a car and my estimated price he began right away helping me find a car. It took some time cause there were few he found that I like but a lil bit to much for me. He kept looking and finally came across one I liked and that I could afford. It was a long quick process finding a car but I was happy in the end. I would recommend Richard and Cerritos Buick GMC dealership to anyone. More

I came to check out a honda civic that i saw on the online listing. At first we couldn't locate it on the lot, but Sam took us around and we found it. I liked the car and we decided to make a deal. We online listing. At first we couldn't locate it on the lot, but Sam took us around and we found it. I liked the car and we decided to make a deal. We were able to work out a price that worked for me and in the process the salespeople and managers were friendly and not pushy. I would definetely recommend them to my friends. More

When I visited the dealership I was interested in the GMC Terrain. I was approached by a sales man named Richard. Richard was very helpful he provided the best customer service and he also was very informati Terrain. I was approached by a sales man named Richard. Richard was very helpful he provided the best customer service and he also was very informative in regards to the vehicle when I had questions. I would definitely recommend the dealership and working with Richard. More

Had to take my 2008 Saturn Outlook XR in for service as having problems with the power steering. Turned out the rack pinnion & power steering pump needed replacing. Unfortunately, the car was 4000 miles ov having problems with the power steering. Turned out the rack pinnion & power steering pump needed replacing. Unfortunately, the car was 4000 miles over it's 36,000 mile warrantee & the parts alone were $1500. Greg contacted GM & got them to cover the parts so I had to just pay the labor. Still cost me $694, but better than paying for both parts & labor. Definitely like this service dept. Very helpful & friendly & they have a nice waiting room with stations where you can work from. More

The dealership is about 2.5 hours from where I live, but it is part of the dealer network used by my credit union. James was very responsisive in providing the information I needed during my research. I a it is part of the dealer network used by my credit union. James was very responsisive in providing the information I needed during my research. I asked for several prices on different makes and models, and James responded to all my requests. There was a GMC dealer only 30 miles away from my location, but they did not respond to my request for price and information. From the initial greeting to final acceptance of the deal with the initial price as quoted, the process was very pleasant and quick. The longer process involve the paperworks. I already have my own finance with company check in hand, but it still took a long time to go through the final paperwork. Perhaps this process can be shorten. Overall, I was there almost 2.5 hours with 2 other parties in front of me - since they annouce two sales before I sat with the finance person. The dealer, being an Auto-trader trade-in center, made it easy to trade-in my old car with prior approved voucher from the Auto-trader website. The dealer offer the same price as the voucher - in part due to pressure from James. The trade-in process was painless as well. There was an issue in scheduling the LoJack Tech after I bought my car, but it was resolved about three weeks later. The contact with the service department was a little difficult as they would not return messenges left on answering machines. Overall, it was a good and painless experience buying a new car from James and the Cerritos Pontiac/GMC dealer. Definite would recommend their car buying service. As for the other part of the dealership, will have to wait and see. More

James Montoya sent me an E mail even before I came in to talk. I felt very welcome before even entering the dealership. I was quickly assisted in a friendly way and James was paged for me when I arrived. talk. I felt very welcome before even entering the dealership. I was quickly assisted in a friendly way and James was paged for me when I arrived. The 2 models I was interested in were ready near the door for test drives. Any and all info I asked for was given right away by James whose happy attitude and sense of humor made me feel right at home. As a woman by myself making such a large purchase, I have sometimes been treated in a second class fashion as though I don't make such decisions by myself. Never once did I feel that way at the Penske Cerritos Buick dealership. When I was going to take a taxi in to pick up the LaCrosse, James came right away to pick me up at home. Upon pickup James went over everything with me and I was very aware I could call him with any questions if I forgot something. It was a PLEASANT var buying experience and one I will reccommend to anyone I know. More