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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,050 Reviews

18400 Studebaker Rd

Cerritos, CA

90703

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1,050 Reviews of Penske Buick GMC Of Cerritos

January 10, 2025

Was sold a lemon & they wanted to charge me to fix it, also got done dirty on a tire warranty, this place is garbage More

by CHAVEZSAMUEL0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Stein
Jan 11, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Please know that we take your feedback seriously. We understand your frustration with your purchase. You did purchase a high-mileage used vehicle and declined the purchase of an extended warranty. You brought the vehicle back after the dealer warranty expired. While we do everything in our power to recondition a vehicle, we do not know what will happen months from purchase. Regarding the tire and wheel warranty, we confirmed the mistake in coverage that you purchased and agreed to the full refund amount as soon as it was brought to our attention. I'm not sure how that is "being done dirty." Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

January 10, 2025

Service was fast and efficient. Stephanie’s customer service was impeccable. Would definitely be returning for my next service. More

by Roman_jocelyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Jan 11, 2025 -

Penske Buick GMC Of Cerritos responded

Appreciate the kind words about our team. We're glad to hear the service was efficient. Looking forward to assisting with your next visit at Penske Buick GMC of Cerritos.

January 08, 2025

Prompt and clear communication. Michael Mo was very curtious and funny. Truck was ready when promised. More

by Boss2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mo
Jan 09, 2025 -

Penske Buick GMC Of Cerritos responded

Glad to hear you had a positive experience at Penske Buick GMC of Cerritos. Our team is always here to provide prompt and clear communication.

January 08, 2025

I have never been treated better at a dealership in my life!!! They CARE about customers and their safety, they bent over backwards to make sure I wasn’t inconvenienced waiting for parts by providing me More

by Dstavlin
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in service is AMAZING. Gary was also extremely helpful.
Jan 09, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. We're glad to know our team could provide you with excellent service here at Penske Buick GMC of Cerritos.

January 05, 2025

Employees are all very courteous and professional. My concern being the extravagant labor costs. Makes me want to look for a good, mom and pop shop! More

by DEREGALITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repairs/maintenance
Jan 06, 2025 -

Penske Buick GMC Of Cerritos responded

We appreciate your acknowledgment of our team’s professionalism at Penske Buick GMC of Cerritos. If you have cost-related concerns, feel free to reach out and we can address it together.

January 05, 2025

Part of the Penske GMC Cerritos Family! ! THANK YOU! Clarissa Vargas Was very Professional made my Wife & Myself feel like Family very polite and knowledgeable about my Interest for the 2024 More

by RESINMORENO69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
Jan 06, 2025 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your trust in our team and the 2024 Canyon Truck. Wishing you many great adventures with your new GMC truck.

January 05, 2025

I was impressed with their transperancy with pricing and their professionalism. No games, no hidden charges and they offered the lowest price of all the dealerships that I visited. I was able to leave with More

by Happy Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
German Rodriguez, Jose Solis, Matthew Stein
Jan 06, 2025 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about Penske Buick GMC of Cerritos. It's great to hear you enjoyed your truck-buying experience with our team. Wishing you many happy miles in your new ride!

January 01, 2025

The people are friendly and polite. The work done on my brand new truck was excellent. However on picking up my truck, I did a walk around inspecting the detailing work and discovered t More

by robertmcintosh
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Anthony Aguilar
Jan 04, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos. I would like the opportunity to discuss your recent experience with our Service Department regarding the paint on the driver's door. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

January 01, 2025

I had a good buying experience at Penske GMC of Cerritos. Paperwork was completed very quickly. More

by mzafar05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Moreno, Camille Soto, Clarissa Vargas
Jan 02, 2025 -

Penske Buick GMC Of Cerritos responded

Thanks for sharing your experience with us. We're glad you enjoyed a smooth buying process at Penske Buick GMC of Cerritos.

December 31, 2024

Great experience with my purchase for a first time truck buyers…. Will definitely recommend Jose for truck purchase More

by G.AURELIO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Moreno, Jose Solis
Jan 01, 2025 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos is pleased to hear about your first truck buying experience. Our team strives to make each visit worthwhile, and it's great to know they made an impression. Thank you for recommending us!

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