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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,049 Reviews
Call Dealership (562) 733-3800

18400 Studebaker Rd

Cerritos, CA

90703

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1,049 Reviews of Penske Buick GMC Of Cerritos

December 15, 2024

Jose was very friendly and easy to work with. Overall the buying experience was wonderful More

by STEVE.LUNDBY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Solis
Report | Print
Dec 16, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback. Penske Buick GMC of Cerritos is glad to hear about your smooth buying experience with our team.

December 13, 2024

Appointment was done in a timely matter, customer service was great. Will continue to service. More

by MGUERRERO614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech Donald
Report | Print
Dec 14, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for choosing Penske Buick GMC of Cerritos, we appreciate your kind words. Looking forward to assisting you anytime.

December 12, 2024

This Dealer Management is the poorest Management I ever seen, their actitud totally affects, the team service , this people acts like you are getting everything for free , plus , they don't respect for w More

by simbasanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josue Moreno, Matthew Stein
Report | Print
Dec 15, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you about your experience with our team regarding the warranty offered on your vehicle. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

December 08, 2024

Josué, José and Saúl were friendly and professional they made the experience great. . I would go back. More

by alonzo324
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saúl Murillo , Josue Moreno, Jose Solis
Report | Print
Dec 09, 2024 -

Penske Buick GMC Of Cerritos responded

At Penske Buick GMC of Cerritos, we're glad you had such a positive experience with our team. We look forward to serving you again in the future.

December 07, 2024

Been coming here for years. Albert always takes care of me. One of the other reps seams to have an attitude. I still wish they had a car wash More

by PAULJROD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert in service
Report | Print
Dec 08, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your continued trust in Penske Buick GMC of Cerritos. If you'd like assistance with the attitude issue, feel free to reach out so we can address it. We appreciate your feedback regarding the car wash service idea too.

December 06, 2024

This dealer is very good customer service and cares for customers satisfaction I recommend this place More

by marthaayala31470
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Solis
Report | Print
Dec 07, 2024 -

Penske Buick GMC Of Cerritos responded

Glad you found our customer service caring. Penske Buick GMC of Cerritos appreciates the recommendation. If there's anything else we can do for you, feel free to reach out.

December 05, 2024

A very exceptional buying experience with an amazing staff and wonderful managers who are very knowledgeable and are very helpful in creating a stress free buying experience. Truly satisfied with this d More

by ANONYMOUS932012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay Inoue, Matthew Stein
Report | Print
Dec 05, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your satisfaction with Penske Buick GMC of Cerritos. Our team's goal is to ensure a smooth buying process and I'm glad it met your expectations. We appreciate any recommendations you send our way.

December 05, 2024

Did not feel welcome. The waiting was long. My drive is long to not be satisfied More

by EE7HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
Report | Print
Dec 08, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, We take our customer feedback very seriously. I would like the opportunity to learn more about your recent experience with our dealership and the wait time that incurred. Can you please send your preferred contact method to me? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

December 03, 2024

Great service, the sales staff was incredible! Kay Inoue was a pleasure to deal with. Turned me from a Ford customer to a GMC customer, thank you! More

by cainspector
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kay Inoue
Report | Print
Dec 03, 2024 -

Penske Buick GMC Of Cerritos responded

At Penske Buick GMC of Cerritos, we're glad our team made your experience enjoyable. Thank you for switching to a GMC with us.

December 02, 2024

Alejandro and Matt were two of the most professional individuals I have ever had the pleasure of working with. I was in the market for a very specific vehicle and being that it is the end of the model y More

by MIKE@DENN.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales, Matthew Stein
Report | Print
Dec 03, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for choosing Penske Buick GMC of Cerritos. It's great to hear our team made the process smooth in securing your specific truck. We look forward to continuing this journey with you.

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