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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,049 Reviews
Call Dealership (562) 733-3800

18400 Studebaker Rd

Cerritos, CA

90703

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1,049 Reviews of Penske Buick GMC Of Cerritos

August 22, 2024

The service of last week was miss-diagnosed, resulting in an expensive repair. The initial failure continued to occur. However, this return service this week resulted in a proper diagnosis. An even more More

by TMLOWERY48
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer: Stephanie Villegas
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Aug 24, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience. Glad to hear our team was able to resolve the issue and meet your expectations at Penske Buick GMC of Cerritos. Wishing you well with your vehicle!

August 22, 2024

Fast Helpful Friendly Service Very Close To My Home No Waiting Only One Thing They Used To Wash Your vehicle After They Serviced It More

by Bigserge328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Aug 26, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the kind words about Penske Buick GMC of Cerritos. We're glad to hear you had a positive experience and appreciate your feedback on the vehicle wash service.

August 20, 2024

Terrible service! 5 hours for a xxxx oil change and I had an appointment. Made them cancel the recall update in the radio bc I had already waited 5 hours. More

by nathencastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Aug 23, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you about the time taken for an oil change with our Service Team. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

August 20, 2024

Very fast oil change and smog but my service rep had a bad attitude for no reason More

by JULIANMP13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
Report | Print
Aug 24, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback. We're glad to hear the oil change and smog were quick, but it's important our team maintains a positive attitude. If you'd like, please reach out so we can address this further.

August 19, 2024

Mr Albert he is the best person in the leadership I always ask for him for my car service More

by BMALDONADO54
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
No one is
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Aug 26, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to hear that you always ask for our team at Penske Buick GMC of Cerritos. Thank you, and take care.

August 18, 2024

This dealership is the best I have been too and will definitely be coming back More

by lilajay1127
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camille Soto, Matthew Stein, Clarissa Vargas
Report | Print
Aug 26, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the kind words! Penske Buick GMC of Cerritos looks forward to your next visit.

August 17, 2024

Once the car was ready, held up by manufacturing, the purchasing experience was great. I felt like they took great care of us and believe I received a great deal. More

by jbuzmiller
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar, Matthew Stein
Report | Print
Aug 26, 2024 -

Penske Buick GMC Of Cerritos responded

Glad you had a great purchasing experience at Penske Buick GMC of Cerritos. Thank you for your kind words and enjoy your new car!

August 16, 2024

One of the best sale experiences and efficient service. Sales representatives was great in his customer service More

by MARKUS6136
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Solis
Report | Print
Nov 03, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your kind words. We're happy to hear you had a seamless sales experience with our team. Wish you all the best.

August 14, 2024

Great vibe. Much less pushy and aggressive treatment than most other dealerships. Very accommodating and friendly. Would definitely recommend to someone. More

by galbo41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar, Josue Moreno
Report | Print
Aug 21, 2024 -

Penske Buick GMC Of Cerritos responded

Thanks for the kind words. Glad you had a positive experience with our team at Penske Buick GMC of Cerritos. Have a good day.

August 14, 2024

Gran vendedor Javier García , siempre amable y pasciente para explicar con calma y detalle para brindar la mejor ayuda y salir manejando More

by ROMEROEMMANUEL988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Garcia, Matthew Stein
Report | Print
Aug 21, 2024 -

Penske Buick GMC Of Cerritos responded

Nos alegra saber que recibiste el servicio esperado en Penske Buick GMC de Cerritos. Gracias por compartir tu experiencia positiva. Que sigas disfrutando de tu vehículo nuevo!

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