Penske Cadillac of South Bay - Service Center

They never reset my oil change meter in my car So I had to drive back another day to reset it. Gas and time while paying top money for oil change to not be complete is mind boggling. Will I come back I am to drive back another day to reset it. Gas and time while paying top money for oil change to not be complete is mind boggling. Will I come back I am not sure More

Dealership was great on time service but when I received my vehicle it was not right warning light came on. my vehicle it was not right warning light came on. More

I don't know the service person name, but he gave excellent service, called when the car was ready excellent service, called when the car was ready More

They are not forthcoming about pricing and not helpful during or after service. They messed up my key and are now trying to charge me to replace it. during or after service. They messed up my key and are now trying to charge me to replace it. More

Reggie hah always been extremely helpful. He is the reason I came to Penske. I would recommend Penske to others. He is the reason I came to Penske. I would recommend Penske to others. More

Javier was great. Two and a half hours for an oil change and tire rotation WITH an appointment and $130.00 charge...not so great. Two and a half hours for an oil change and tire rotation WITH an appointment and $130.00 charge...not so great. More

My service was exceptional, as usual. I appreciate the care and attention from my service provider. As a long time Penske customer, I continue to receive excellent service. I appreciate the care and attention from my service provider. As a long time Penske customer, I continue to receive excellent service. More

I recently dropped off my car at [GMC Dealership Name] for service and was disappointed to find out that they don't offer a service to take customers home. This lack of transportation service significantl for service and was disappointed to find out that they don't offer a service to take customers home. This lack of transportation service significantly inconvenienced me and affected my overall experience. When I scheduled my service appointment, I assumed that a dealership of [GMC Dealership Name]'s caliber would have provisions for transporting customers home while their cars were being serviced. Unfortunately, this was not the case. As a customer, I had to make my own arrangements to get back home, which was quite inconvenient, especially considering the distance between the dealership and my residence. I believe it's essential for a dealership to offer convenient services that make the customer experience more pleasant. Providing transportation assistance, such as shuttle services or arranging for a loaner car, would greatly improve the overall satisfaction of customers like myself. More

Reggie was excellent! He was extremely friendly and helpful with assisting me with the repairs. Reggie noticed we had been waiting for awhile for Enterprise to pick us up He was extremely friendly and helpful with assisting me with the repairs. Reggie noticed we had been waiting for awhile for Enterprise to pick us up afterwards and probably came out to check on us and call Enterprise again to remind them. He was enthusiastic and provided timely updates over texts on the status of our car. Will be back for sure! More

Reggie Shelton has been checking me in for service for a long time. I appreciate him for lots of reasons. He is very friendly, helpful, knowledgeable and seems very dedicated to his job and the people . I long time. I appreciate him for lots of reasons. He is very friendly, helpful, knowledgeable and seems very dedicated to his job and the people . I will continue to come to Penske Cadillac because of him. More