Penske Cadillac of South Bay - Service Center

Robert Wright was great, he answered texts swiftly and was very helpful. I was very disappointed with Javier in service. I initially made an appointment on line. When I showed up, Javier told me that e was very helpful. I was very disappointed with Javier in service. I initially made an appointment on line. When I showed up, Javier told me that even with an appointment, there was no way to take care of my check engine light that day. When I asked when it could be done, he said it would be at least 4 weeks before they could handle it. I said lets make that appointment now, and he promised to call with a date. When I told him flat out: "I have no confidence in you doing that", he assured me that he would call. I never received a call from him. A week later, I ended up just driving in and making an appointment with Robert. My final gripe is with the outcome. Penske wanted to charge me $2200 to replace the air grill shutters. I found the part online ($250) and completed the repair myself in under two hours. I expect dealers to be pricey, but that was beyond belief. More

I have been a customer 15-18 years. This si my go-to dealership for my Cadillac! This si my go-to dealership for my Cadillac! More

Robert Wright is the best service advisor he always handles my needs. I will always be a Penske shopper handles my needs. I will always be a Penske shopper More

Great fast service. .. Maria was very receptive.. lounge was clean and comfortable.. wait time was very short .. Maria was very receptive.. lounge was clean and comfortable.. wait time was very short More

Maria was amazing and very helpful. She went the extra mile to help me. She is very knowledgeable and I look forward to working out her in the future. She went the extra mile to help me. She is very knowledgeable and I look forward to working out her in the future. More

Service for a recalled air bag inflator should have been more efficient. 1. Was not simple to make the appointment and/or get the part ordered. 2. Brought in at 7:00 a.m. for my appointment in order t more efficient. 1. Was not simple to make the appointment and/or get the part ordered. 2. Brought in at 7:00 a.m. for my appointment in order to try to get done as soon as possible. Was told 3-5 hours at the most throughout the process. Called at 12:00 p.m. intending to pick up car on my way to work. 3. Was told won’t be finished until 2-3 p.m. that is 7-8 hours instead of the 3-5 I had been told multiple times. 4. Needed to adjust my schedule in order to pick up vehicle before they closed at 6:00 p.m. 5. Even pickup was not terribly efficient. Took 5 minutes to find my service person (no other available service person was allowed/willing to facilitate my pickup). Took another 5-10 to get my car to me. I thought having an appointment would be efficient. I thought coordinating my pickup would be efficient. I thought a dealership service department would be efficient. Not one interaction with this department was efficient. More

Every little thing and major thing, way over priced and takes over a week to complete. And, if thats not bad enough, they damaged my remote control in the time they had my vehicle. It did not say so onl takes over a week to complete. And, if thats not bad enough, they damaged my remote control in the time they had my vehicle. It did not say so online, but loaner vehicles are just for repair jobs under dealership warranty (or, maybe, richer customer or something else). More

Already responded twice. Marlene helped me as a new service customer. She was excellent to help me at a new facility for me. All work was completed in a timely manner and Marlene helped me as a new service customer. She was excellent to help me at a new facility for me. All work was completed in a timely manner and the car was washed ready to go. More

Fast and very good service. They always get me serviced quickly. Would recommend Penske for sales and service. They always get me serviced quickly. Would recommend Penske for sales and service. More

Great service and fast took care of my problems with my truck will be back Thanks truck will be back Thanks More