Penske Cadillac of South Bay - Service Center

The service agents are exceptional with wonderful communication. I always feel like I am safe in my car after a visit to Penske! communication. I always feel like I am safe in my car after a visit to Penske! More

Could not diagnose my car said I would have to leave it for a week and pay my own rental cuz there backed up for a week and pay my own rental cuz there backed up More

It was a good experience. I was grateful for the shuttle ride home and the work performed in a day. I was grateful for the shuttle ride home and the work performed in a day. More

My car was in for 2 weeks, Javier was nice but seemed in experienced about following up with my extended warranty-and I waited for a while to find out the results-and it took me 3 days to get approval for a experienced about following up with my extended warranty-and I waited for a while to find out the results-and it took me 3 days to get approval for a rental car-but I did get one after all-car runs good now-but I bought my car from here and didnt realize the stipulations on the extended warranty- because there is a Penske dealer in Cerritos who I took my last car to and their customer service was better More

Service writer Ervain Guerrero did a great job I came in the day before we scheduled a day to bring my truck in and the service was excellent.. the day before we scheduled a day to bring my truck in and the service was excellent.. More

The staff was courteous and a pleasure to work with; he kept me informed throughout the services. kept me informed throughout the services. More

Service advisor Efrain Guerrero was super friendly and helpful. Kept me updated on car repairs. helpful. Kept me updated on car repairs. More

I don't like doing reviews or surveys but everything was wonderful and didn't like the fact that your establishment canceled your shuttle rides wonderful and didn't like the fact that your establishment canceled your shuttle rides More

Robert Wright and customer service overall is great. I would recommend him and this dealership to anyone! I would recommend him and this dealership to anyone! More

Busy as they are, there is no shortage of assistance from the team in the service department. I really appreciate how professional and proactive they are. Javier Garcia was an excellent technician, and his a the team in the service department. I really appreciate how professional and proactive they are. Javier Garcia was an excellent technician, and his associates were ready and able to close out my invoice when the time came. I felt valued. More