Penske Cadillac of South Bay - Service Center

Marlene is an absolutely wonderful, experienced, personable and knowledgeable service provider! Marlene made sure the parts were preordered and install timely! Marlene handled my routine maintenance personable and knowledgeable service provider! Marlene made sure the parts were preordered and install timely! Marlene handled my routine maintenance well! More

Sent my car in for service and it cost me $2,300 and when it got home the car was smoking and when I sent it back tot he dealership the said it would cost another $6,000 to repair. I should have gotten a re it got home the car was smoking and when I sent it back tot he dealership the said it would cost another $6,000 to repair. I should have gotten a refund for my $2,300 because the car was not repaired properly. More

Appointment was 10:30. At 12:30 I asked when my car was going to be serviced. It was still waiting so I left. Won’t go back again. At 12:30 I asked when my car was going to be serviced. It was still waiting so I left. Won’t go back again. More

Robert was very knowledgeable and was able to help figure out the issue and get the right help. out the issue and get the right help. More

Robert Wright is the BEST! He is always helpful, knowledgeable, efficient, friendly and professional. I have been disappointed to see that the customer environment in the wai He is always helpful, knowledgeable, efficient, friendly and professional. I have been disappointed to see that the customer environment in the waiting area inside is no longer very welcoming or up to "Cadillac" standards. During Covid it was somewhat understandable. However, there is still no coffee, tea, nor water in the refridgerator. The wait for completion of service is often lengthy so this is not acceptable! More

Able to make a reservation quickly. In and out on the same day. Efrain took good care of me. In and out on the same day. Efrain took good care of me. More

They wait until warranty expires. Never even got a call after dealing with them for months. Javier at auto service never bothered to call me or look for the warranty part. Now they wa Never even got a call after dealing with them for months. Javier at auto service never bothered to call me or look for the warranty part. Now they want me to pay astronomical fees for their own defective radio . Unbelievable. More

Robert Wright provided excellent service for our Escalade. He is professional, very knowledgeable, and courteous. My car was repaired earlier than expected and was washed when I picked it up. I h Escalade. He is professional, very knowledgeable, and courteous. My car was repaired earlier than expected and was washed when I picked it up. I highly recommend Robert and Penske. More

I had an appointment for oil change, it was supposed to be 1-1 1/2 hr but almost 3hrs later the truck was not done. They said it will be another 45-60min. Decided to leave. This indicates that you don’t v be 1-1 1/2 hr but almost 3hrs later the truck was not done. They said it will be another 45-60min. Decided to leave. This indicates that you don’t value your customer's time! More

I always have a great experience, Maria Rodriguez is wonderful, they don’t tell you they can’t take your vehicle right away, they check the issue, then let you know if you should keep your vehicle until wonderful, they don’t tell you they can’t take your vehicle right away, they check the issue, then let you know if you should keep your vehicle until a slot opens up or to order your parts in stead leaving it for weeks. More