Penske Cadillac of South Bay - Service Center

Still have not fixed the problem with my truck. They are good at charging to due the repair but not fixing the repair. Been in the dealership more than 4 times for the same problem. they just keep They are good at charging to due the repair but not fixing the repair. Been in the dealership more than 4 times for the same problem. they just keep changing parts and making up new repairs so they dont lose money. More

Service was excellent. I will continue to take my car to Penske for service in the future. I will continue to take my car to Penske for service in the future. More

Maria provided a thorough explanation of services, answered all questions, with great customer service! Will be a return customer. answered all questions, with great customer service! Will be a return customer. More

I bought my car from Penske almost 10 years ago and have had consistently good service. Robert is only my second service manager and he is responsive, attentive and just plain excellent. had consistently good service. Robert is only my second service manager and he is responsive, attentive and just plain excellent. More

This is a letter of praise for Reggie Shelton, Service Manager at Penske Cadillac in Torrance, CA. ! I cannot say enough praise and good things about Reggie Shelton! Reggie is professional; knowledg Manager at Penske Cadillac in Torrance, CA. ! I cannot say enough praise and good things about Reggie Shelton! Reggie is professional; knowledgeable; humble; patient; listens well; excellent with follow ups; etc. Anyway, Several weeks ago, I made my first service appointment (as well as 1st time at the dealership) for a scheduled oil change for my 2022 Cadillac Premium Luxury Escalade at Penske Cadillac. I had my 2nd service appointment a few days ago. On both occasions, I saw .... * The exact same professionalism and dedication to me as well as other customers * I observed LOYAL Return Customers to Penske Service Department due to Reggie's commitment to provide the best service and pleasant experience while their auto in being serviced * Always finding the time to address any customer's questions or concerns * In my case, per my request, Reggie pointed me to some accessories I plan to purchase at the Penske dealership next month as well as referring me to Bob Uchia for an upcoming purchase of another Cadillac Also, While in the Penske's customer waiting area, several other customers also spoke highly of Reggie's commitment and professionalism!!!! One thing we all agreed on while discussing Reggie as we were waiting for our vehicles is that because of Reggie Shelton, we will always bring our GM autos for service to Penske Cadillac!!!! So, In closing, ...... Reggie's dedication; expertise and professionalism is greatly appreciated for customers (like me) who have their vehicles serviced at Penske Cadillac! Best Regards!, C. Keene More

I appreciate your dealership and the location and the service from Reggie Shelton and his crew and the comfortable atmosphere that you have there for people waiting for service to be done on Saturday mor service from Reggie Shelton and his crew and the comfortable atmosphere that you have there for people waiting for service to be done on Saturday mornings. Thank you very much More

Efrain is a great advisor and love to work with him every time this my 4th escalade and love Penske time this my 4th escalade and love Penske More

Everyone is very nice always smiling ready to help you. Having a TV in the waits area is nice it would be better to have coffee Having a TV in the waits area is nice it would be better to have coffee More

I worked with Dino Spaho and Bob Uchido on the vehicle I purchased. They were both very professional and informative. This purchase was a retirement gift for myself. Both Bob and Dino did a great job keep purchased. They were both very professional and informative. This purchase was a retirement gift for myself. Both Bob and Dino did a great job keeping me informed on the status of the vehicle. Unfortunately it suffered a scratch during the delivery to the dealership. It was repaired very well and I'd never know it happened if it wasn't shared. More

Service was great , Reggie was so helpful and great attitude, I would definitely make Penske my service dealership. attitude, I would definitely make Penske my service dealership. More