Penske Cadillac of South Bay - Service Center

Samantha got me in quickly to get the oil changed on my 23 Escalade. Maria did all she could to expedite the service, and I was a little stressed as I clearly stated I needed to leave by 4pm. It was 4:30p 23 Escalade. Maria did all she could to expedite the service, and I was a little stressed as I clearly stated I needed to leave by 4pm. It was 4:30pm when I left, and I gladly would’ve come back another time if I had simply known it wouldn’t be finished in the time allotted. The young lady at the desk near the customer lounge, could work a little bit more on her customer service skills, such as looking at a customer before addressing them. More

I brought my 2500 HD Denali in for service and was informed that there were no diesel mechanics available. Unbelievable. Furthermore, I was unable to receive a complimentary cup of coffee. There are a informed that there were no diesel mechanics available. Unbelievable. Furthermore, I was unable to receive a complimentary cup of coffee. There are a lot of things that need to be improved. More

They are the best and they work on your vehicle quickly and they are respectful and they are very nice. Marlene is the best! She’s very respectful and she keeps you posted on your progress of your vehicle. and they are respectful and they are very nice. Marlene is the best! She’s very respectful and she keeps you posted on your progress of your vehicle. More

Appointment easy to make; check in was on time, service rep Marlene was very efficient and did not try to push for additional service . Car ready when promised. rep Marlene was very efficient and did not try to push for additional service . Car ready when promised. More

Robert was great your best employee in my 3 years at Penske. Your phone operators need to be retrained told me no service date for 3 weeks when my care needed to be repaired immediately Penske. Your phone operators need to be retrained told me no service date for 3 weeks when my care needed to be repaired immediately More

Our service manager, Reggie, was top notch! And the service was excellent. We are never disappointed. Highly recommend this team. And the service was excellent. We are never disappointed. Highly recommend this team. More

Way too long for service. Claiming no service workers....They ordered parts for my truck due to not available. Had them sent to them for the east coast. took forever and when Claiming no service workers....They ordered parts for my truck due to not available. Had them sent to them for the east coast. took forever and when the parts department received the parts they told nobody. i had to call several times to ask.. The service department told me they had nobody to install the part due to people quitting. More

Good customer service, need work on the website to update the coupon because I have to fight to get the coupon on your website accepted by your dealer the coupon because I have to fight to get the coupon on your website accepted by your dealer More

Service was helpful and information. They kept in “text” contact to let me know service time. They kept in “text” contact to let me know service time. More

Very professional, quick service and very nice workers. Clean facility. Would definitely recommend penske.the best Clean facility. Would definitely recommend penske.the best More